TT203

Volume 203, December,
December, 2013
Volume
Volume 203,
203, December, 2013
2013
RX−PHEV Concept
Concept
RX−PHEV
RX−PHEV Concept
Vehicle Technical
Technical Info..................
Info..................
 Vehicle
Vehicle Technical Info..................
Techline Information....................
Information....................
 Techline
Techline Information....................
IQS Letter.......................................
Letter.......................................
 IQS
IQS Letter.......................................
Training News..............................
News..............................
 Training
Training News..............................
MEDIC Information.....................
Information.....................
 MEDIC
MEDIC Information.....................
Bulletin Review.............................
Review.............................
 Bulletin
Bulletin Review.............................
page 11
page
page 1
page 44
page
page 4
page 55
page
page 5
page 66
page
page 6
page 66
page
page 6
page 77
page
page 7
NOTE: The
The �
� mark
mark is
is used
used as
as aa reminder,
reminder, to
to in­
in­
NOTE:
NOTE:
Thearticle
� mark
ishas
usedbeen
as arepeated
reminder,from
to in­a
dicate
an
that
dicate an article that has been repeated from a
dicate
anissue
article
previous
of that
Tech has
Talk.been repeated from a
previous
issue of
Tech
Talk.
previous issue of Tech Talk.
GROUP 00 −
− General
GROUP
GROUP 00
00 − General
General
SPECIAL TOOL
TOOL PART
PART NUMBER
NUMBER CHANGES
CHANGES —
—
SPECIAL
SPECIAL
TOOL
PART
NUMBER
CHANGES
—
All
models.
Due
to
a
recent
change
in
Mitsubishi's
All models. Due to a recent change in Mitsubishi's
All
Due to
a recenta change
in Mitsubishi's
toolmodels.
supplier's
process,
“V” may
may
be added
added to
to
tool
supplier's
process,
a “V”
be
tool
supplier's
process,
a
“V”
may
be addedThe
to
the
package
label
on
certain
tool
numbers.
the package label on certain tool numbers. The
the
on certain
partpackage
numberlabel
stamped
on tool
the numbers.
tool will
will The
not
part
number
stamped
on
the
tool
not
part
number
stamped
on
the
tool
will
not
change.
To
avoid
confusion,
please
disregard
the
change. To avoid confusion, please disregard the
change.
To avoid
confusion,
please
disregard
the
“V”
when
searching
for
tool
numbers
or
“V” when searching for tool numbers or
“V”
when
searching for tool numbers or
ordering
tools.
ordering tools.
ordering tools.
DO NOT
NOT use
use the
the V
V when
when
DO
DO
NOT
use
the
V
when
ordering
or
searching.
ordering or searching.
ordering or searching.
This part
part is
is referenced
referenced and
and
This
This
part isas
referenced
and
ordered
as
MB992226
ordered
MB992226
ordered as MB992226
COMPLETING A
A THOROUGH
THOROUGH PDI
PDI —
— All
All
COMPLETING
COMPLETING
A THOROUGH
PDI — you
All
models.
As
authorized
Mitsubishi
dealers,
models. As authorized Mitsubishi dealers, you
models.
dealers,
you
representAs
theauthorized
brand in
in all
allMitsubishi
aspects of
of sales,
sales,
service,
represent
the
brand
aspects
service,
represent
the
brand in
all aspects
of retail
sales, market.
service,
parts
and
customer
relations
in
the
parts and customer relations in the retail market.
parts
and customer
in the retail
market.
Customer
's see
see you
yourelations
as an
an extension
extension
of MMNA,
MMNA,
Customer
's
as
of
Customer
's see you
as
an extension
of MMNA,
and
together
we
can
ensure
our
mutual
and together we can ensure our mutual
and together we can ensure our mutual
11
1
241704_TT_Newsletter.indd 1
customers form
form aa positive
positive impression
impression of
of the
the
customers
customers
form a positive impression of the
brand.
brand.
brand.
Each year,
year, J.D.
J.D. Power
Power and
and Associates
Associates surveys
surveys
Each
Each
year, J.D.owners
Power toand
Associates
surveys
new vehicle
vehicle
provide
feedback
on
new
owners to
provide
feedback
on
new
vehicle
owners
to the
provide
vehicle
quality
during
first feedback
90 days
days on
of
vehicle
quality
during
the first
90
of
vehicle
quality
during the
first
90 daystheir
of
ownership.
Consumers
who
purchase
ownership.
Consumers
who
purchase
their
ownership.
purchase
their
vehicles from
from Consumers
November to
towho
February
are asked
asked
vehicles
November
February
are
vehicles
from
November
to
February
are
asked
to rate
rate both
both mechanical
mechanical quality
quality (i.e.,
(i.e., defects
defects and
and
to
to
rate both mechanical
quality
(i.e.,(how
defects
anda
malfunctions)
and design
design
quality
well
malfunctions)
and
quality
(how well
a
malfunctions)
and works
designorquality
(how Awell
a
particular feature
feature
operates).
fault
particular
works or
operates).
A fault
particular
feature
works
or
operates).
A
fault
free delivery
delivery is
is aa significant
significant factor
factor in
in overall
overall
free
free
delivery is a significant factor in overall
satisfaction.
satisfaction.
satisfaction.
Customers expect
expect aa new
new vehicle
vehicle to
to be
be free
free of
of
Customers
Customers
expect
a newcannot
vehiclecontrol
to be free
ofa
faults.
While
dealers
how
faults. While dealers cannot control how a
faults.
dealers
cannot control
how
vehicle is
isWhile
designed
or manufactured,
manufactured,
they
are aa
vehicle
designed
or
they
are
vehicle
isstep
designed
or manufactured,
they
areof
a
crucial
in
providing
a
vehicle
free
crucial step in providing a vehicle free of
crucial
step
in
providingdefects.
a vehicle
free
of
cosmetic
and
mechanical
This
is
the
cosmetic and mechanical defects. This is the
cosmetic
andfor
mechanical
defects.
This is the
main reason
reason
Pre-Delivery
Inspection.
main
for Pre-Delivery
Inspection.
main reason for Pre-Delivery Inspection.
With your
your help,
help, we
we can
can ensure
ensure satisfied
satisfied
With
With
your and
help, enhance
we can repeat
ensure sales,
satisfied
customers
by
customers and enhance repeat sales, by
customers
and
enhance
repeat See
sales,
by
delivering
the
best
vehicle
possible.
the
letter
delivering the best vehicle possible. See the letter
delivering
best
vehicle
possible. See
the letter
later in
in this
thisthe
Tech
Talk
for additional
additional
information.
later
Tech
Talk
for
information.
later in this Tech Talk for additional information.
�
NEW FEATURE
FEATURE OPERATION
OPERATION VIDEOS
VIDEOS
�
NEW
�
NEW FEATURE
OPERATION
VIDEOS
AVAILABLE
—
All
models.
Service
personnel
AVAILABLE — All models. Service personnel
AVAILABLE
— Allthemselves
models. Service
personnel
should familiarize
familiarize
with the
the
“How
should
themselves with
“How
should
familiarize
themselves
with
the
“How
To”
videos
posted
to
Mitsubishi's
customer
To” videos posted to Mitsubishi's customer
To”
videos posted
to Mitsubishi's
customer
information
website,
located
at
information
website,
located
at
information
website,
located
at
http://www.mservice411.com.
These
videos
http://www.mservice411.com. These videos
http://www.mservice411.com.
These
videos
show the
the operation
operation of
of various
various
Mitsubishi
show
Mitsubishi
show
the
operation
of
various
Mitsubishi
systems. Just
Just aa few
few are
are listed
listed below:
below:
systems.
systems. Just a few are listed below:
Dual Zone
Zone Climate
Climate Control
Control
 Dual
Dual Zone Climate Control
Second Row
Row Seating
Seating (2014
(2014 Outlander)
Outlander)
 Second
Second Row Seating (2014 Outlander)
Automatic and
and Manual
Manual Climate
Climate Control
Control
 Automatic
Automatic and Manual Climate Control
Setting the
the clock
clock on
on various
various vehicles
vehicles
 Setting
Setting the clock on various vehicles
AVAILABLE NOW!!!!!
NOW!!!!!
AVAILABLE
AVAILABLE NOW!!!!!
Forward Collision
Collision Mitigation
Mitigation
 Forward
Forward Collision Mitigation
Lane Departure
Departure Warning
Warning
 Lane
Lane Departure Warning
Adaptive Cruise
Cruise Control
Control
 Adaptive
Adaptive Cruise Control
These, and
and other
other previously
previously posted
posted videos,
videos, can
can
These,
These,
and other
previously
posted
videos, can
assist
service
personnel
when
customers
ask
assist service personnel when customers ask
assist
service
personnel
when
customers
ask
questions
about
systems
and
features.
You
can
questions about systems and features. You can
questions
about
features.
You can
also provide
provide
thesystems
websiteand
address
to customers
customers
also
the
website
address
to
also
provide
the
website address to customers
for
their
own
use.
for their own use.
for their own use.
12/19/13 7:54 AM
new unsold vehicle(s). Dealers will also be
new
unsold
vehicle(s).
Dealers
also
be
force
allocated
stock based
onwill
RDR
records.
force
allocated
stock
based
on RDR records.
Parts
shipment
will
be processed
via the 'R'
Parts
shipment
will be November
processed via
the 'R'
order
type Tuesday,
12, 2013.
order
type
Tuesday,
November
12,
2013.
Do not manually order this kit, your order will
Dobe
notcancelled.
manually No
order
this kit,
order will
orders
willyour
be allowed
until
be cancelled.
orders will
be allowed
until
ALL forceNo
allocated
orders
are fulfilled.
ALL
forceorders
allocated
are fulfilled.
Dealer
not orders
force allocated
will be
Dealer
orders
not force
willdetails,
be
cancelled
without
notice.allocated
For further
cancelled
notice.
further Campaign
details,
please without
reference
the For
Service
please
reference
the Service
Campaign
Bulletin
SC-13-003
or Parts
Bulletin
Bulletin
SC-13-003 or Parts Bulletin
31-US-02-13.
31-US-02-13.
TT
TT
GROUP 31 − Wheel & Tire
GROUP 31 − Wheel & Tire
ATIN 13-SC-003: 2014 OUTLANDER SPORT
ATIN
13-SC-003:
2014 OUTLANDER
SPORT —
TPMS
TRANSMITTER
REPLACEMENT
TPMS
2014 TRANSMITTER
Outlander Sport. REPLACEMENT
The subject ATIN—was
2014
Outlander
The subject
ATIN
sent
to dealersSport.
on November
12, 2013
andwas
states:
sent to dealers on November 12, 2013 and states:
“A service campaign will be launched
“A November
service campaign
be alllaunched
12, 2013, towill
replace
four TPMS
November
12, 2013,
to replace
four TPMS
transmitters
on certain
2014all
Outlander
Sport
transmitters
on certain
2014 Outlander
vehicles built
on or before
September Sport
11, 2013.
vehicles
or before
September
11, 2013.
Pleasebuilt
doonnot
deliver
any affected
2014
Please
do notSport
deliver
any built
affected
Outlander
vehicles
on or2014
before
Outlander
Sport11,vehicles
or before
September
2013, built
untilon this
service
September
2013, performed.
until this This
service
campaign11,
has been
service
campaign
haswill
been
This
campaign
beperformed.
conducted in
theservice
U.S. and
campaign
conducted
in the U.S.Bulletin
and
Puerto will
Rico.be A
Service Campaign
Puerto
Rico. the
A replacement
Service Campaign
Bulletin
outlining
procedure
will be
outlining
theNovember
replacement
will beand
available
12, procedure
2013 on MEDIC
available
MDL. November 12, 2013 on MEDIC and
MDL.
Certain 2014 Outlander Sport vehicles may
Certain
vehicles
may
have 2014
beenOutlander
built withSport
a TPMS
transmitter
have
been battery
built with
TPMS
internal
that amay
draintransmitter
prematurely.
internal
battery
thatinmay
draintransmitter
prematurely.
This may
result
a TPMS
being
This
may result
in a TPMS
transmitter
unable
to send
a signal
to thebeing
TPMS
unable
to send
signalthetoTPMS
the TPMS
controller.
As aa result,
indicator
controller.
As a result, the TPMS indicator
will illuminate.
will illuminate.
Affected new vehicle inventory VINs can be
Affected
newon
vehicle
inventory
VINsLink
can in
bethe
reviewed
the Mitsubishi
Dealer
reviewed
on the Mitsubishi
Dealer Link
in the
Most Recent:
Open Campaign
List available
Most
Recent:
Campaign
under
theOpen
service
section List
of available
“e-reports”
under
the service
beginning
today. section of “e-reports”
beginning today.
IMPORTANT
IMPORTANT
To maximize customer satisfaction with
To the
maximize
customer
satisfaction
quality of
their vehicle,
affectedwith
new or
theused
qualityinventory
of their vehicle,
affected
new or be
vehicles
should
used
inventory
should
be
remedied
beforevehicles
the vehicle
is delivered.
remedied
before
the
vehicle
is
delivered.
Dealers must check their inventory
Dealers
must
check
their
inventory
vehicles'
VINs
on the
Warranty
Super
vehicles'
VINs
on
the
Warranty
Super
Screen to verify whether the vehicle
is in­
Screen
to verify
the vehicle is in­
volved
in thiswhether
service campaign.
volved in this service campaign.
Notification letters will be sent to owners of
Notification
letters will
be sentthey
to owners
affected vehicles,
requesting
contactof
their
affected
requesting
they contact
their to
local vehicles,
Authorized
Mitsubishi
dealership
local
Authorized
Mitsubishito dealership
to
schedule
an appointment
have this service
schedule
an appointment
campaign
performed. to have this service
campaign performed.
Part number ZCTPMSKIT is to be used only
Part
ZCTPMSKIT
is to be
fornumber
the vehicles
involved
in used
this only
service
for campaign.
the vehicles
involved
in
this
It is not to be used for service
any other
campaign.
It is not to be used for any other
repair purposes.
repair purposes.
A supply of kits will be automatically shipped
A supply
of kits
will be
automatically
to dealers
to allow
for
rework of allshipped
in-stock /
to dealers to allow for rework of all in-stock /
TT
TT
GROUP 54 − Chassis Electric
GROUP
54 − Chassis
Electric KEYS AND
REGISTERING
ADDITIONAL
REGISTERING
ADDITIONAL
KEYS
AND for
F.A.S.T. KEYS —
2014 Mirage. The
procedure
F.A.S.T.
KEYS —
Mirage.
Theand
procedure
for
registering
the2014
keyless
entry
immobilizer
registering
entry and
immobilizer
functionsthe
forkeyless
2014 Mirage
multifunction
keys
functions
forthe
2014
MirageRegistration
multifunction
keys
shown in
ID Codes
Instructions
shown
in the
ID Codes
Registration
on the
MDL
are incorrect.
FromInstructions
the MUT-III
on Main
the MDL
are click
incorrect.
From
the MUT-III
Menu,
System
Select,
then select
Main
Menu, click System Select,
select
F.A.S.T./IMMO/KEYLESS
(not then
ETACS),
then
F.A.S.T./IMMO/KEYLESS
(not ETACS),
then
select Keyless ID Registration.
A corrected
copy
select
ID Registration.
hasKeyless
been posted
to the MDL.A corrected copy
has been posted to the MDL.
TT
TT
GROUP 60 − Recalls
GROUP
60 − Recalls 2008-2013
ATIN-13-SR-009-A:
LANCER
ATIN-13-SR-009-A:
2008-2013
EVOLUTION CLUTCH
MASTER LANCER
CYLINDER
EVOLUTION
CLUTCH
MASTERLancer
CYLINDER
SAFETY RECALL
— 2008-13
Evolution.
SAFETY
RECALL
—
2008-13
Lancer
Evolution.
The subject ATIN was sent to dealers
November
The5,subject
ATIN
was sent to dealers November
2013 and
states:
5, 2013
and
states:
“A safety recall campaign will be released
“A today
safetyforrecall
campaign
will
be released
the clutch
master
cylinder
installed
today
the clutch
on for
certain
2008 master
– 2013cylinder
Lancerinstalled
Evolution
on vehicles
certain built
2008 from
– 2013December
Lancer Evolution
12, 2007 to
vehicles
fromDoDecember
12,any
2007
to
Marchbuilt
5, 2013.
not deliver
affected
March
Do notEvolution
deliver any
affected
20085,- 2013.
2013 Lancer
vehicles
built
2008
- 2013
Lancer12,Evolution
vehicles
built
from
December
2007 to March
5, 2013
until
from
December
12,been
2007 to
March 5, 2013
until
this
recall has
performed.
This
recall
thiscampaign
recall has
been
performed.
This
recall
will
be conducted
in the
U.S.,
Puerto
campaign
will be
conductedThe
in theRecall
U.S., Puerto
Rico and
Canada.
Bulletin
Rico
and Canada.
Theprocedure
Recall Bulletin
outlining
the repair
will be
outlining
repair
procedure
will be
availablethe
today
on MEDIC
and MDL.
available
on MEDIC and
MDL.strength of
Due totoday
the insufficient
bonding
Due
to the insufficient
bonding strength
of
clutch
master
cylinder
components,
clutch
master
components,
separation
may cylinder
occur, resulting
in fluid
separation
may condition
occur, resulting
in inability
fluid
leakage. This
results in the
leakage.
This or
condition
results
the inability
to engage
disengage
the in
clutch,
limits the
to engage
disengage
the clutch,into
limits
theof a
ability toorshift
the transmission
or out
ability
shiftcan
thecreate
transmission
into
or out ofonce
a
gear,toand
a no start
condition
gear,
can create
once
theand
vehicle
comesatonoa start
stop, condition
which could
lead
theto
vehicle
comes
stop, which could lead
a greater
risktoofacrash.
to aAgreater
risk
of
crash.
supply of parts required to complete the
A supply
of parts will
required
to completeshipped
the
recall campaign
be automatically
recall campaign will be automatically shipped
2
2
241704_TT_Newsletter.indd 2
12/19/13 7:54 AM
to
to dealers
dealers to
to allow
allow for
for rework
rework of
of all
all in-stock
in-stock //
new
new unsold
unsold vehicle(s).
vehicle(s). Some
Some dealers
dealers may
may also
also
be
be force
force allocated
allocated stock
stock using
using aa formula
formula based
based
on
on the
the proximity
proximity and
and percentage
percentage of
of applicable
applicable
registered
registered VINs
VINs by
by ZIP
ZIP code.
code. Parts
Parts shipment
shipment
will
will be
be processed
processed via
via the
the 'R'
'R' order
order type
type and
and
will
will be
be shipped
shipped along
along with
with your
your scheduled
scheduled
stock
stock order
order beginning
beginning Tuesday,
Tuesday, November
November 5,
5,
2013.
2013. Dealers
Dealers may
may place
place additional
additional orders
orders via
via
the
the MDL.
MDL. Please
Please refer
refer to
to Parts
Parts Bulletin
Bulletin
21-LE-01-13
21-LE-01-13 for
for additional
additional information.
information.
Affected
Affected new
new vehicle
vehicle inventory
inventory VINs
VINs can
can be
be
reviewed
reviewed on
on the
the Mitsubishi
Mitsubishi Dealer
Dealer Link
Link in
in the
the
Open
Open Recalls
Recalls List
List available
available under
under the
the service
service
section
section of
of “e-reports”.
“e-reports”. Dealers
Dealers must
must review
review
the
the Warranty
Warranty Superscreen
Superscreen to
to confirm
confirm ifif any
any
vehicles
vehicles in
in their
their new
new or
or used
used vehicle
vehicle
inventories
inventories are
are affected,
affected, and
and conduct
conduct this
this
campaign
campaign prior
prior to
to delivering
delivering them.”
them.”
IMPORTANT
IMPORTANT
Affected
Affected new
new or
or used
used inventory
inventory vehicles
vehicles
must
must be
be repaired
repaired before
before the
the vehicle
vehicle is
is
delivered.
delivered. Dealers
Dealers must
must check
check their
their
inventory
inventory vehicles'
vehicles' VINs
VINs on
on the
the Warranty
Warranty
Super
Super Screen
Screen to
to verify
verify whether
whether the
the vehicle
vehicle
is
involved
in
this
recall
campaign.
is involved in this recall campaign. It
It is
is aa
violation
of
Federal
law
for
a
dealer
violation of Federal law for a dealer to
to
deliver
deliver aa new
new motor
motor vehicle
vehicle or
or any
any new
new or
or
used
used item
item of
of motor
motor vehicle
vehicle equipment
equipment
(including
a
tire)
(including a tire) covered
covered by
by the
the
notification
under
a
sale
or
lease
until
notification under a sale or lease until the
the
defect
defect or
or noncompliance
noncompliance is
is remedied.
remedied.
accessory
accessory hands
hands free
free system
system (MZ350267),
(MZ350267), itit is
is
important
important to
to remember,
remember, while
while this
this system
system is
is
similar
similar in
in many
many ways,
ways, itit does
does not
not have
have all
all of
of the
the
capabilities
capabilities of
of the
the factory
factory installed
installed or
or navigation
navigation
based
based systems.
systems. For
For example,
example, ifif you
you are
are
streaming
streaming music,
music, you
you cannot
cannot use
use voice
voice
commands
commands to
to initiate
initiate aa call.
call. You
You must
must stop
stop music
music
streaming
streaming on
on the
the phone
phone and
and cycle
cycle the
the key
key
OFF/ON
OFF/ON to
to use
use voice
voice command
command calling.
calling.
Another
Another limitation
limitation is
is you
you cannot
cannot delete
delete
individual
individual paired
paired phones
phones (5
(5 phones
phones maximum).
maximum).
You
You can
can only
only delete
delete ALL
ALL phones.
phones. To
To do
do so
so press
press
and
and hold
hold the
the pickup
pickup button
button for
for 44 seconds,
seconds, then
then
add
add phones
phones as
as desired.
desired.
Additionally,
Additionally, there
there are
are some
some common
common user
user errors
errors
that
are
often
overlooked:
that are often overlooked:
 The
The vehicle
vehicle has
has steering
steering wheel
wheel controls.
controls. this
this
means
means that
that itit is
is “pre-wired”
“pre-wired” for
for hands
hands free
free
only.
only. Requires
Requires the
the installation
installation of
of an
an HFM.
HFM.
 The
The phone
phone has
has not
not been
been properly
properly paired
paired
with
the
system.
If
this
is
the
with the system. If this is the case,
case, as
as with
with
all
all systems,
systems, music
music cannot
cannot be
be streamed
streamed and
and
calls
calls cannot
cannot be
be made
made through
through the
the hands
hands free
free
system.
system. Refer
Refer to
to the
the hands
hands free
free system's
system's
owner's
owner's manual
manual for
for instructions.
instructions.
 Hands
free
capability
Hands free capability is
is turned
turned OFF
OFF on
on the
the
phone.
phone. Refer
Refer to
to the
the phone's
phone's owner's
owner's
manual
manual for
for instructions.
instructions.
Following
Following are
are some
some possible
possible causes
causes and
and
solutions
solutions to
to common
common customer
customer comments:
comments:
DEVICE
DEVICE WILL
WILL NOT
NOT PAIR
PAIR WITH
WITH HFM:
HFM:
 Cause:
Cause: Incorrect
Incorrect passcode
passcode entered.
entered.
TT
TT
GROUP
GROUP 66
66 −− Accessories
Accessories
2014
2014 MIRAGE
MIRAGE ACCESSORY
ACCESSORY HANDS
HANDS FREE
FREE
SYSTEM
TROUBLESHOOTING
SYSTEM TROUBLESHOOTING &
& POSSIBLE
POSSIBLE
SOLUTIONS
SOLUTIONS —
— 2014
2014 Mirage.
Mirage.
Hands
Hands Free
Free
Controls
Controls
Correction:
Correction: You
You must
must use
use passcode
passcode 1234
1234 on
on
the
the phone
phone when
when requested,
requested, or
or itit will
will not
not pair
pair
with
with the
the system.
system.
 Cause:
Cause: The
The system
system is
is capable
capable of
of pairing
pairing
with
up
to
5
phones.
If
you
attempt
with up to 5 phones. If you attempt to
to pair
pair
th
th
aa 66 phone,
phone, the
the system
system will
will not
not accept
accept it.
it.
Correction:
Correction: Press
Press and
and hold
hold the
the pickup
pickup
button,
button, until
until 44 beeps
beeps are
are heard
heard to
to delete
delete ALL
ALL
phones,
then
add
phones
as
desired.
phones, then add phones as desired.
CANNOT
CANNOT MAKE
MAKE HANDS
HANDS FREE
FREE CALLS:
CALLS:
 Cause:
Cause: The
The microphone
microphone or
or speech
speech button
button

When
When troubleshooting
troubleshooting aa customer
customer report
report of
of
difficulties
difficulties using
using the
the port/dealer
port/dealer installed
installed
may
may not
not be
be functioning,
functioning,
Correction:
Correction: Make
Make sure
sure the
the microphone
microphone and
and
control
control panel
panel are
are properly
properly connected.
connected.
Cause:
Cause: The
The phone
phone is
is streaming
streaming music
music to
to the
the
system.
system.
Correction:
If
Correction:
If trying
trying to
to use
use voice
voice
commands,
commands, turn
turn off
off music
music streaming
streaming on
on the
the
phone,
phone, then
then cycle
cycle the
the ignition
ignition key
key OFF/ON.
OFF/ON.
33
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Correction: Ensure the microphone is
Correction:
Ensure and
the check
microphone
is
properly installed
connections.
properly
installed
and
check
connections.
low,
and
the
call
cannot
be
heard.
Check installation using the HFM
Correction: Set the phone volume to
Check
installation
using the HFM
Set check
the phone
volume
to
Correction:
installation
instructions.
maximum and
the radio
volume.
installation
instructions.
maximum and check the radio volume.
NO ACTION WHEN SPEECH BUTTON IS
CANNOT RECEIVE HANDS FREE CALLS:
NOPRESSED:
ACTION WHEN SPEECH BUTTON IS
CANNOT RECEIVE HANDS FREE CALLS:
PRESSED:
 Cause: The user may be pressing the
 Cause: Music is being streamed. The
 Cause:
Thebutton
user on
may
pressing
thethe
incorrect
thebecontrol
panel,

Cause:
is being
streamed.
systemMusic
has initiated
“music
player” The
mode
incorrect
button
on
the
control
panel,
the
button may be malfunctioning or the
system
has initiated
“music player”
mode free
Correction:
See
“Cannot
make
hands
button
may
be
malfunctioning
or
the
connection is loose.
See “Cannot make hands free
Correction:
calls,” above.
connection
is loose.
Correction:
Refer the customer to the hands
calls,”
above.
Correction:
Refer
the customer
free system
owner's
manual.to the hands
 Cause: The control panel or HFM is not
free system owner's manual.

Cause:
Theconnected.
control panel or HFM is not
properly
 Cause: The phone is not paired
properly
connected.
Correction: Check installation using the
 Cause:
The phone
not paired
Correction:
See is
“Device
will not pair with
Check instructions.
installation using the
Correction:
HFM installation
See
“Device
will
not
pair
with
Correction:
HFM,” above.
HFM
installation
instructions.
HFM,” above.
 Cause: Possible malfunctioning HFM or
 Cause: The phone is paired, but another

Cause:
speechPossible
button. malfunctioning HFM or
 Cause:
phone
is paired,
but another
nearbyThe
phone
is already
linked.
speech
button.
Correction: Conduct troubleshooting using
nearby
phone is already
linked.
Correction:
Turn off
other hands free
Correction:
troubleshooting
the HFM Conduct
installation
instructions. using
Turn
off
other
hands
free
Correction:
capable devices to allow the system to link
the HFM installation instructions.
capable
devices to allow the system to link
with yours.

Cause: Phone volume is set too low.
with yours.
Phone volume
is set too
low.
SYSTEM REDIALS THE WRONG NUMBER:  Cause:
Correction:
Adjust phone
volume.
SYSTEM REDIALS THE WRONG NUMBER:
Correction: Adjust phone volume.
POOR SOUND QUALITY DURING CALLS:
 Cause: Dialed numbers are stored in the POOR SOUND QUALITY DURING CALLS:
 Cause:
aresystem
storedredials
in thethe
phone,Dialed
not thenumbers
HFM. The
 Cause: If this occurs intermittently, it may
phone,
not
the
HFM.
The
system
redials
the
last call made using the phone.

Cause:
If to
this
occurs
intermittently,
it may
be due
low
signal
strength.
lastCorrection:
call made using
the call
phone.
Dial the
as if it were not a
be Correction:
due to low signal
strength.
Have the user check the signal
Correction:
Dial the call as if it were not a
redial.
Correction:
Have
user check
signal
strength
on
thethe
phone
at thethe
time
of the
redial.
strength
on
the
phone
at
the
time
of
the by
condition. Also, check call quality
OTHER PERSON CANNOT HEAR ME (I CAN
condition.
Also,
check
call
quality
by
OTHER
PERSON
CANNOT
HEAR
ME
(I
CAN
HEAR THEM):
completing a call using the phone by itself.
HEAR THEM):
completing a call using the phone by itself.

Cause: Possible bad HFM or speaker.
 Cause: If this occurs intermittently, it may  Cause:
Possible Check
bad HFM
or speaker.
Correction:
sound
quality when
 Cause:
If to
this
occurs
intermittently,
it may
be due
low
signal
strength.
Correction:
Check
sound quality when
listening
to
the
radio.
be Correction:
due to low signal
Have strength.
the user check the signal
listening to the radio.
Correction:
Have
user check
signal
strength on thethe
phone
at thethe
time
of the
Refer to the hands free system owner's manual
strength
on the phone at the time of the
Refer
to the in
hands
free system
owner's
included
the glovebox
if the
systemmanual
was port
condition.
included
in the
thethe
system
was port
condition.
installed,
or glovebox
packagedifin
accessory
hands
or packaged
in the accessory
 Cause:
The microphone may be installed,
free system
installation
kit, for hands
further
 Cause:
The microphone may be
freeoperational
system instructions
installation and
kit,troubleshooting.
for further
malfunctioning.
operational instructions and troubleshooting.
malfunctioning.
 Cause: The phone or radio volume is set too
 Cause:
The the
phone
radio volume
is set too
low, and
callorcannot
be heard.
TT
TT
TECHLINE
TECHLINE
(800) 446-6064
(800) 446-6064
HOURS:
HOURS:
Monday — Friday
Monday — Friday
6:30 − 11:30 am & 12:30 − 3:30 pm
6:30
11:30 are
am Pacific
& 12:30Time
− 3:30 pm
All−times
All
times
are
Pacific
Time
NOTE: Techline is closed every THURSDAY from
NOTE:
is closed
every
from
9:30 -Techline
10:30 A.M
(Pacific)
for THURSDAY
a staff meeting.
9:30 - 10:30 A.M (Pacific) for a staff meeting.
Techline Holiday Schedule: Christmas Holidays: Closed December 24, 25, January 1. Regular hours
Techline
Holidaystaffing
Schedule:
Christmas
Holidays:
with reduced
December
26, 27
30, 31. Closed December 24, 25, January 1. Regular hours
with reduced staffing December 26, 27 30, 31.
4
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55
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TT
TT
Technical Training Schedule
Technical
Training
Schedule
January,
February
- 2014
January, February - 2014
Always check for schedule updates on the MDL. Mobile Training does not appear on these calendars.
Always
check
forDistrict
schedule
updates
on the
MDL. Mobile
Training about
does not
appear
on these
calendars.
Contact
your
Parts
& Service
Manager
for information
mobile
training
in your
area.
Contact your District Parts & Service Manager for information about mobile training in your area.
East Zone - N.J. Tech Training Center
East Zone - N.J. Tech Training Center
East Zone - Atlanta Tech Training Center
East Zone - Atlanta Tech Training Center
West Zone-Dallas Tech Training Center
West Zone-Dallas Tech Training Center
California Technical Training Center
California Technical Training Center
2
2
3
3
TT
TT
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
Callorthe
MEDICissues.
HotlineCall
for TECHLINE
ALL MEDIC
Scan Tool
hardware
software
for&vehicle
technical
issues.
or software
issues.
Call
TECHLINE
for
vehicle
technical
As of 11/26/13: Total Hits - 6182 Reflash Database - issues.
N13111
As MEDIC
of 11/26/13:
Total-Hits
Database
- N13111
3 Version
3.2 - 6182 Reflash
MEDIC
3 Update
- 231
MEDIC
3
Version
3.2
MEDIC
3
Update
231
MUT-III Version - 29.0
Raider Scan Tool Version - 6.0
MUT-III Version - 29.0
Raider Scan Tool Version - 6.0
MEDIC Hotline (800) 846-7575
MEDIC Hotline (800) 846-7575
MEDIC Hotline Holiday Schedule: Christmas Holidays: Closed December 25 and January 1.
MEDIC Hotline Holiday Schedule: Christmas Holidays: Closed December 25 and January 1.
6
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TT
TT
The
The following
following information
information was
was recently
recently released:
released:
Number
Number
SC-13-003
SC-13-003
Title
Title
2014
Outlander
2014 Outlander Sport
Sport TPMS
TPMS
Transmitter
Transmitter Replacement
Replacement
Vehicles
Vehicles
2014
Outlander
2014 Outlander Sport
Sport
SR-13-009
SR-13-009
2008­2013
2008­2013 Lancer
Lancer Evolution
Evolution
Clutch
Clutch Master
Master Cylinder
Cylinder
Safety
Safety Recall
Recall Campaign
Campaign
#1
#1 Piston
Piston Ring
Ring ID
ID Mark
Mark
Changed
Changed
MIL
MIL Illuminated
Illuminated With
With DTCs
DTCs
P061A/P1235
P061A/P1235 or
or
P0068/P1241
P0068/P1241 -- Revised
Revised
2008-13
2008-13 Lancer
Lancer Evolution
Evolution
TSB-13-11-010
TSB-13-11-010
TSB-13-13-008
TSB-13-13-008
2014
2014 Mirage
Mirage
2007-13
2007-13 Outlander,
Outlander, 2008-14
2008-14
Lancer,
Lancer, 2009-14
2009-14 Lancer
Lancer
Sportback,
Sportback, 2011-12
2011-12
Outlander
Outlander Sport
Sport
2014
2014 Mirage
Mirage
TSB-13-22-004
TSB-13-22-004
Speed
Speed Sensor
Sensor Eliminated
Eliminated
from
from Manual
Manual Transmission
Transmission
TSB-13-35-007
TSB-13-35-007
Brake
Brake Pedal
Pedal Height
Height Check
Check ­­
SMR
SMR
2014
2014 Outlander
Outlander
TSB-13-42A-006
TSB-13-42A-006
Left
Left Rear
Rear Door
Door Window
Window
Stops
Stops While
While Closing
Closing
2011-14
2011-14 Lancer
Lancer Badged
Badged
Vehicles
Vehicles
TSB-13-54-005
TSB-13-54-005
Quick
Quick Charging
Charging System
System ­­
SMR
SMR
2012-13
2012-13 i-MiEV
i-MiEV
Subject
Subject
Instructs
dealers
Instructs dealers to
to replace
replace
rubber
rubber stemmed
stemmed tire
tire valves
valves with
with
the
metal
type.
the metal type.
Instructs
Instructs dealers
dealers to
to replace
replace the
the
clutch
clutch master
master cylinder
cylinder on
on
affected
affected vehicles.
vehicles.
Revises
Revises the
the #1
#1 piston
piston ring
ring ID
ID
mark
mark from
from “N/T”
“N/T” to
to “T”
“T”
Revises
Revises TSB-10-13-011
TSB-10-13-011 to
to add
add
models
models (Outlander
(Outlander Sport/RVR)
Sport/RVR)
and
and model
model years.
years.
Removes
Removes instructions
instructions regarding
regarding
transmission
transmission vehicle
vehicle speed
speed
sensor
sensor not
not used
used in
in NAS
NAS vehicles.
vehicles.
Revises
the
service
manual
Revises the service manual
specification
specification for
for brake
brake pedal
pedal
released
released height.
height.
Provides
Provides aa field
field fix
fix to
to replace
replace the
the
L/R
L/R window
window run
run channel
channel to
to
correct
correct the
the rear
rear window
window
stopping
stopping about
about 4”
4” before
before the
the
glass
glass is
is fully
fully closed.
closed.
Adds
Adds diagnosis
diagnosis for
for aa condition
condition
where
where the
the charging
charging gun
gun cannot
cannot
be
be removed.
removed.
77
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� Copyright 2013 Mitsubishi Motors North America, Inc.
� Copyright 2013 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
8
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