A39981-2019-12-1

Jason Guidi
Director - Regulatory & Compliance
December 16, 2019
To: All U.S. and Canadian Volvo Retailers
Subject: Service Campaign – A39981 BECM Software Upgrade
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation,
has decided to launch Service Campaign A39981 on certain model year 2020 XC90T8, S90T8,
XC60T8, V60T8, S60T8 vehicles.
Volvo has identified that the Battery Energy Control Module (BECM) software does not allow
the vehicle to start in cases where the system incorrectly detects faults in the High Voltage
Battery.
The corrective action is a total upgrade.
Service Campaign A39981 affects 1,234 vehicles in the U.S and 248 in Canada.
OWNER NOTIFICATION
Eligible vehicle owners will be mailed a notification letter in January.
RETAILER RESPONSIBILITIES
Retailers must perform this service campaign on eligible vehicles regardless of miles / kilometers
or vehicle age. All work performed under this service campaign is free of charge to the owner.
Your regional representative will follow up to ensure that Service Campaign A39981 is
proceeding smoothly.
Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us
1(2)
A complete description of the service campaign requirements and claim submission procedures
will follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with
all involved personnel.
• Quality Bulletin
• Parts Bulletin
Your cooperation in completing Service Campaign A39981 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any
member of the Regulations and Compliance office.
Drive Safely,
Jason Guidi
Director - Regulatory & Compliance
201-768-7300
[email protected]
2(2)
VOLVO CAR
SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE:
Service Campaign A39981: BECM Software Upgrade
Model Year 2020 XC90T8, S90T8, XC60T8, V60T8, S60T8
GROUP:
CAT/NO:
ISSUING DEPARTMENT:
CAR MARKET:
36
A39981
Warranty
United States and Canada
REFERENCE BULLETINS:
PB 36-A39981
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2019-12-16
2019-12-16
WARRANTY
ADMINISTRATOR
Page 1 of 3
“Right first time in Time”
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE CAMPAIGN A39981 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE CAMPAIGN A39981 DESCRIPTION
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation,
has decided to launch Service Campaign A39981 on certain model year 2020 XC90T8, S90T8,
XC60T8, V60T8, S60T8 vehicles.
Volvo has identified that the Battery Energy Control Module (BECM) software does not allow the
vehicle to start in cases where the system incorrectly detects faults in the High Voltage Battery.
The corrective action is a total upgrade.
Service Campaign A39981 affects 1,234 vehicles in the U.S and 248 in Canada.
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
Produced and printed in the USA and available as an electronic document.
© 2019 VOLVO CAR USA, LLC
Quality Bulletin A39981
PLEASE NOTE: Service Campaign A39981 will be in effect until December 31, 2022
regardless of mileage.
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE CAMPAIGN.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Service Campaign A39981 TOTAL
UPGRADE” will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 36-A39981 for parts information.
PARTS RETURN
No parts are required to be returned to TMA for this service campaign.
D.
OWNER NOTIFICATION
Eligible vehicle owners will be mailed a notification letter in January.
E.
VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service campaign. All eligible vehicles
must have this service campaign completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Certified Tech.
Page 2 of 3
2019-12-16
Quality Bulletin A39981
I.
RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
A39981
Cause Code:
02
CSC Code:
XW
Main OP:
97667
Failed Part:
31483292, 31493704, 31472405
Operation Number
97667
Repair Description
Total Upgrade
Qty
1
Labor Time
0.7
If the car is not yet retailed, a Pre Delivery Service (PDS) Software Upgrade must be performed
within 5 days of delivery. Do not claim this total upgrade per A39981 if the vehicle is not yet
retailed.
Vehicles that have the PDS software upgrade performed will be manually marked complete for
A39981.
2019-12-16
Page 3 of 3
VOLVO CAR
SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE:
Service Campaign A39981: BECM Software Upgrade
MY 2020 XC90T8, S90T8, XC60T8, V60T8, S60T8
GROUP:
CAT/NO:
REFERENCE BULLETINS:
CAR MARKET:
36
A39981
QB A39981
United States and Canada
COPY TO / CIRCULATIONS (PLEASE INITIAL):
GENERAL
MANAGER
PARTS
MANAGER
SERVICE
MANAGER
SALES
MANAGER
ISSUE DATE:
STATUS DATE:
2019-12-16
2019-12-16
Page 1 of 1
“Right first time in Time”
Reference Bulletins: QB A39981
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation, has
decided to launch Service Campaign A39981 on certain model year 2020 XC90T8, S90T8, XC60T8,
V60T8, S60T8 vehicles.
Volvo has identified that the Battery Energy Control Module (BECM) software does not allow vehicle
start in cases where the system incorrectly detects faults in the High Voltage Battery.
The corrective action is a total upgrade.
Service Campaign A39981 affects 1,234 vehicles in the U.S and 248 in Canada.
The following part numbers apply:
Part Number
Description
31483292
31493704
31472405
Total Upgrade XC60T8, XC90T8
Total Upgrade S60T8, V60T8
Total Upgrade S90T8
Produced and printed in the USA and available as an electronic document.
© 2019 VOLVO CAR USA, LLC
Qty
1
1
1