2035952/3

Workshop Campaign E798 2035952/3
Page 1 of 12
Connection offline
Field campaign
Topic
Battery monitor control unit – software update (SC13/21)
Market area
Worldwide Bentley (1WBE)
Brand
Bentley
Transaction No.
2035952/3
Campaign number E798
Note
Type
Workshop Campaign
US code
Vehicle data
Continental range and Spur 12MY onwards
Sales types
Type
MY
Brand Designation Engine code Gearbox code Final drive code
3931* 2012 E
*
*
*
3931* 2013 E
*
*
*
3931* 2014 E
*
*
*
3932* 2012 E
*
*
*
3932* 2013 E
*
*
*
3932* 2014 E
*
*
*
3941* 2012 E
*
*
*
3941* 2013 E
*
*
*
3942* 2012 E
*
*
*
3942* 2013 E
*
*
*
3942* 2014 E
*
*
*
3W2*
2012 E
*
*
*
3W2*
2013 E
*
*
*
3W7*
2012 E
*
*
*
3W7*
2013 E
*
*
*
3W7*
2014 E
*
*
*
3W8*
2012 E
*
*
*
4W21* 2014 E
*
*
*
Chassis numbers
Manufacturer Filler Type Filler MY Factory From
SCB
***
**
*
*
*
To
Prod from Prod to
000001 090231
Control units
Diagnostic
address
Software part
number
Software
version
Hardware part
number
Hardware
version
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
71 - Battery
Charger
3W3.915.181.A
Page 2 of 12
0540
3W3.915.181.A
H04
Documents
Document name
master.xml
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 3 of 12
Connection offline
Workshop Campaign E798
Transaction No.: 2035952/3
Battery monitor control unit – software update (SC13/21)
Repair instructions
Notes
Technical background
The threshold for a voltage monitor diagnostic within the battery monitor control unit (J367) has been found
to be too sensitive. If this diagnostic is triggered powertrain CAN activity is restricted resulting in reduced
functionality of the park brake release switch
Remedy
Revised software has been developed and introduced from VIN SCBEA5ZAXEC090231. This software
can be loaded into the control unit by using the attached Software Version Management (SVM) code via
the SVM system
Customer notification
Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles
are checked and repaired during a service visit. You should also inform your new and used car sales
department so that the vehicles affected can be checked and, if necessary, repaired immediately (and not
just before sale)
Before Carrying out this Campaign check to clarify if the battery control module with the part number of
3W3 915 181B has been previously fitted (Refer to Check section), should the vehicle have had the part
fitted this Campaign is not applicable, please refer to the Warranty accounting instruction section of this
procedure for labour claim instructions to allow the campaign applicability to be removed for the applicable
VIN
Warranty accounting instructions
For first generation Continental family, ie Supersports, Speed and Continental Flying Spur derivatives
Warranty Type
710 or 790
Labour Operation Code 01 29 00 43
Damage Service Number E798
Damage Code
00 66
Criteria ID
01
Time
50 TU
For New Continental family and Flying Spur
Warranty Type
Labour Operation Code
710 or 790
01 29 00 05
Damage Service Number E798
Damage Code
00 66
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Criteria ID
Time
Page 4 of 12
01
50 TU
Time to be claimed to remove the campaign from the system should 3W3 915 181B be fitted
Warranty Type
710 or 790
Labour operation code
01 29 00 01
Damage Service Number
E798
Damage Code
00 66
Criteria ID
01
Time
10 TU
Genuine parts
Before Carrying out this Campaign check to clarify if a battery monitor control unit with the part number of
3W3 915 181B has been previously fitted (Refer to Check section), should the vehicle have had the part
fitted this Campaign is not applicable, please refer to the Warranty accounting instruction section of this
procedure for labour claim instructions to allow the campaign applicability to be removed for the applicable
VIN
Parts supply
N/A
Parts despatch control
N/A
Repair instructions
Notes
Technical background
The threshold for a voltage monitor diagnostic within the battery monitor control unit (J367) has been found
to be too sensitive. If this diagnostic is triggered powertrain CAN activity is restricted resulting in reduced
functionality of the park brake release switch
Check
If the vehicle is not already listed as repaired in the ‘Repair History’ (ElsaPro),check the vehicle for the
campaign identification mark, (see Figure 10), if this is not visible carry out the required work in accordance
with these instructions
Genuine parts
Before Carrying out this Campaign check to clarify if a battery monitor control unit with the part number of
3W3 915 181B has been previously fitted (Refer to Check section), should the vehicle have had the part
fitted this Campaign is not applicable, please refer to the Warranty accounting instruction section of this
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 5 of 12
procedure for labour claim instructions to allow the campaign applicability to be removed for the applicable
VIN
Tools
VAS 5903 – or a charger with the same specification must be used
Work
1.
Ensure a suitable battery charger (VAS 5903 – or a charger with the same specification) is correctly
connected to the vehicle electrical system for the duration of this procedure – Refer to workshop
manual Rep.Gr 27 – Batteries to charge
2.
Switch on ignition IMPORTANT: When performing software updates the ignition must never be
switched on by using the start/stop switch in the centre console, Always insert the key into the
ignition barrel to switch on the ignition
3.
Connect the Bentley diagnostic tool VAS 5052A or later approved equipment, to the vehicle On
Board Diagnostic (OBD) socket
4.
Ensure you are connected to your on – line network – Broadband. Use a hardwire connection for
software updates Bluetooth connections are not advised.
5.
From the VAS diagnostic tool main desktop select Offboard Diagnostic Information System
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 6 of 12
Figure 1
6.
Select – Start diagnosis
7.
Select – Model / Engine
8.
Deselect Guided Fault Finding – remove tick from Using guided fault finding option – then select Yes
at pop-up and Apply (see Figure 1)
Figure 2
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
9.
Page 7 of 12
Select Special functions (1), Select SVM – Problem related Hardware/Software Update (2), Select
Perform test (3) (see Figure 2)
Figure 3
10. At SVM process screen reference the table below and enter the specific SVM code for the vehicle
being worked and then Apply (2)
11. Check you have entered the correct SVM code and select Yes
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 8 of 12
Figure 4
12. Ensure adequate vehicle battery voltage is maintained. If prompted enter your global user ID and
password
13. Follow the on screen prompts to continue through the procedure
Figure 5
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 9 of 12
Figure 6
14. Once software is detected select Done/Continue
Figure 7
15. Select Yes to update Battery monitor control unit, a progress bar will be displayed during the update
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 10 of 12
Figure 8
16. Once Done/Continue is selected at the successful programming screen then you are prompted to
perform an ignition off/on cycle, to do this: FIRST press Done/Continue then at prompt turn ignition
OFF, press Done/Continue then at prompt turn ignition ON
17. When statement Calibration required changing was detected! Is displayed press Done/Continue and
follow on screen prompts to enable the calibration program to run to end and then Exit diagnostics
18. Use Guided Fault Finding in Offboard Diagnostic Information System to carry out a complete
diagnostic sweep of the vehicle, clearing any fault codes generated as a result of performing this
campaign. NOTE: Due to the fault codes induced as a result of this software update the vehicle
ignition status will not be visible to the VAS tester during this initial guided fault finding control module
sweep therefore click continue at ignitions status prompts.
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 11 of 12
Figure 9
19. NOTE 2: It is possible that an engine or transmission fault code may require guided fault finding to be
used directly in that specific control module to clear the fault code (see Figure 9)
20. On completion apply a blue campaign completion mark (see Figure 10)
Identification
Figure 10
On completion apply a blue campaign completion mark to the boot mounted fuse box adjacent to the main
system battery negative post (see Figure 10)
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014
Workshop Campaign E798 2035952/3
Page 12 of 12
Repair instructions
Notes
http://hst.cpn.vwg/hst2/svl/F3F2E3_2C8/B4B2_166/B8B2B7B3B3B0_437/EDE5F4E... 14/01/2014