TT205

Volume 205, February,
February, 2014
Volume
Volume 205,
205, February, 2014
2014
page 11
Vehicle Technical
Technical Info..................
Info.................. page
 Vehicle
page
1
 Vehicle Technical Info..................
CVIR Success.................................
Success................................. page
page 55
 CVIR
 CVIR Success................................. page 5
page 66
Training News..............................
News.............................. page
 Training
 Training News.............................. page 6
page 77
Techline Information....................
Information.................... page
 Techline
 Techline Information.................... page 7
page 77
MEDIC Information..................…
Information..................… page
 MEDIC
 MEDIC Information..................… page 7
page 77
Bulletin Review.............................
Review............................. page
 Bulletin
 Bulletin Review............................. page 7
NOTE: The
The �
�
mark is
is used
used as
as aa reminder,
reminder,
NOTE:
mark
NOTE:
The
�
mark
is
used
as
a
reminder,
indicating
an
article
that
has
been
repeated
from
indicating an article that has been repeated from
indicating
an
article
that
has
been
repeated
from
a
previous
issue
of
Tech
Talk.
a previous issue of Tech Talk.
a previous issue of Tech Talk.
TT
TT
TT
GROUP 00
00 −
− General
General
GROUP
GROUP 00 − General
RECOMMENDED LUBRICANTS
LUBRICANTS CHART
CHART —
—
RECOMMENDED
RECOMMENDED
LUBRICANTS
CHART
—
All
models.
A
chart
showing
recommended
All models. A chart showing recommended
All
models.-- and
A chart
showingpart
recommended
lubricants
and
their MMNA
MMNA
part
numbers -lubricants
their
numbers
lubricants
and
their
MMNA
part
numbers
can
be
found
on
the
Mitsubishi
Dealer
link under
under
can be found on the Mitsubishi Dealer link
can
be
found
on
the
Mitsubishi
Dealer
link
under
service
-->
service
tech
resources
-->
Service
service --> service tech resources --> Service
service
service
resources
--> Service
Related -->
Items
--> tech
Technical
Worksheets
-->
Related
Items
-->
Technical
Worksheets
-->
Related
Items
-->
Technical
Worksheets
-->
Transmission,
Transfer
Case
And
Differential
Transmission, Transfer Case And Differential
Transmission,
Transfer Case And Differential
Lubricants.
Lubricants.
Lubricants.
TT
TT
TT
GROUP 11
11 −
− Engine
Engine
GROUP
GROUP 11 − Engine
NO CRANK,
CRANK, NO
NO START
START DURING
DURING EXTREME
EXTREME
NO
NO
CRANK,
NO
START
DURING
EXTREME
COLD
WEATHER
—
All
with
OSS.
When
COLD WEATHER — All with OSS. When
COLD
WEATHER
—
All
with
OSS.
When
attempting
to
start
the
vehicle
after
parking
for
attempting to start the vehicle after parking for
attempting
to
start
the
vehicle
after
parking
for
an
extended
time
during
extremely
cold
an extended time during extremely cold
an
extended
during may
extremely
weather,
sometime
customers
may
report cold
no
weather,
some
customers
report
no
weather,
some
customers
may
report
no
response
to
pressing
the
START/STOP
button
to
response to pressing the START/STOP button to
response
to
pressing
the
START/STOP
button
to
start
the
vehicle.
They
may
also
report
the
LED
start the vehicle. They may also report the LED
start
the vehicle.
report the LED
in the
the
button They
doesmay
notalsoilluminate
illuminate
and
in
button
does
not
and
in
the
button
does
not
illuminate
and
“Immobilizer
System
Service
Required,”
is
“Immobilizer System Service Required,” is
“Immobilizer
System
Service
Required,”
is
displayed
in
the
MID.
First,
perform
a
check
for
displayed in the MID. First, perform a check for
displayed
in the
MID.B1139
First, (KOS)
perform
a check for
ALL DTCs.
DTCs.
If “DTC
“DTC
B1139
(KOS)
Authenticate
ALL
If
Authenticate
ALL
DTCs.
If
“DTC
B1139
(KOS)
Authenticate
Timeout”
is
recorded,
put
the
vehicle
in
the shop
shop
Timeout” is recorded, put the vehicle in the
Timeout”
is
recorded,
put
the
vehicle
in
the
shop
with
the
windows
open
and
allow
it
to
warm
up
with the windows open and allow it to warm up
with
the
windows
open
and
allow
it
to
warm
up
for
a
while.
If
the
starter
then
cranks
and
the
for a while. If the starter then cranks and the
for a while. If the starter then cranks and the
11
1
244169_TT_Newsletter.r1.indd 1
engine starts,
starts, contact
contact Techline
Techline with
with any
any DTCs
DTCs
engine
engine
starts,
contact
any DTCs
found to
to
assist
in an
anTechline
ongoingwith
investigation.
found
assist
in
ongoing
investigation.
found
assist in
Providetodetails
details
of an
the ongoing
ambient investigation.
temperature
Provide
of
the
ambient
temperature
Provide
details
of
the
ambient
temperature
during the
the time
time the
the vehicle
vehicle was
was parked.
parked.
Include
during
Include
during
the contributing
time the vehicle
was reported
parked.
any other
other
contributing
factors
reportedInclude
by the
the
any
factors
by
any
other contributing factors reported by the
customer.
customer.
customer.
NOTE: Power
Power door
door lock
lock function
function may
may also
also be
be
NOTE:
NOTE:
affected.Power door lock function may also be
affected.
affected.
This investigation
investigation closes
closes March
March 31,
31, 2014.
2014.
This
This investigation closes March 31, 2014.
TT
TT
TT
GROUP 12
12 −
− Engine
Engine Lubrication
Lubrication
GROUP
GROUP 12 − Engine Lubrication
MAINTAINING PROPER
PROPER OIL
OIL LEVEL
LEVEL —
— All
All
MAINTAINING
MAINTAINING
PROPER
OIL
— All
models. Dealers
Dealers have
have
reported
theLEVEL
appearance
of
models.
reported
the
appearance
of
models.
have reported
the
appearance
of
“foam” Dealers
on the
the engine
engine
oil gauge
gauge
(dipstick)
when
“foam”
on
oil
(dipstick)
when
“foam”
oil gauge
(dipstick)
checkingonoil
oilthe
in engine
some vehicles,
vehicles,
especially
thewhen
2014
checking
in
some
especially
the
2014
checking
oil
in
some
vehicles,
especially
the
2014
Mirage. This
This could
could be
be tiny
tiny air
air bubbles
bubbles in
in the
the
oil
Mirage.
oil
Mirage.
This
could bethe
tiny
air bubbles
in thedue
oil
caused by
by
overfilling
the
engine
oil, possibly
possibly
due
caused
overfilling
engine
oil,
caused
by overfilling
the soon
engine
oil, stopping
possibly due
to checking
checking
the level
level too
too
soon after
after
stopping
the
to
the
the
to
checking
the
level
too
soon
after
stopping
the
engine. Overfilling
Overfilling can
can create
create oil
oil cavitation
cavitation and
and
engine.
engine.
Overfilling
create oil
cause the
the
bubbles,canleading
leading
tocavitation
reduced and
oil
cause
bubbles,
to
reduced
oil
cause
the
bubbles,
leading
to
reduced
pressure. The
The 3A92
3A92 engine
engine in
in the
the Mirage
Mirageoil
is
pressure.
is
pressure.
3A92 engine
in the Mirage
is
particularlyThe
susceptible
to overfilling,
overfilling,
mostly
particularly
susceptible
to
mostly
particularly
susceptible
overfilling,
due to
to how
how long
long
oil takes
takes to
to drain
drain
back to
tomostly
the oil
oil
due
oil
to
back
the
due
to
how
long
oil
takes
to
drain
back
to
the
oil
pan. When
When adding
adding oil
oil to
to the
the engine,
engine, make
make
sure
pan.
sure
pan.
When
adding
oil to the
the “maximum”
engine,
makemark
sure
you do
do
not add
add
oil above
above
“maximum”
mark
you
not
oil
you
do
not
add
oil
above
the
“maximum”
mark
on the
the dipstick.
dipstick.
on
on the dipstick.
Owners manuals
manuals advise
advise that
that engine
engine oil
oil level
level
 Owners
 Owners
manuals
advise
that
engine
oil
level
should be
be checked
checked before
before starting
starting the
the
should
should
be
checked
before
starting
the
engine
(cold)
and
the
level
should
be
engine (cold) and the level should be
engine
(cold)
and“good”
the level
should
be
maintained
in
the
range,
between
maintained in the “good” range, between
maintained
in and
the maximum
“good” range,
between
the minimum
minimum
marks
on the
the
the
and maximum
marks
on
the
minimum
and
maximum
marks
on
the
dipstick
as
shown.
dipstick as shown.
dipstick as shown.
3A92 shown
shown
3A92
3A92
othersshown
similar
others
similar
others similar


Adding oil
oil to
to aa warm
warm engine
engine immediately
immediately
Adding
Adding
oil to a could
warm result
engineinimmediately
after
stopping
an overfill
overfill
after stopping could result in an
after stopping could result in an overfill
2/7/14 1:51 PM
condition. The drain back of oil into the oil
condition.
The by
drain
back ofand
oil into
pan varies
engine,
can the
takeoil3-5
panminutes
varies in
by some
engine,
and
can
take
3-5this
cases. Wait at least
minutes
in
some
cases.
Wait
at
least
this
long before checking oil in a warm engine.
long
before
in a warm
engine.
Refer to
the checking
owner's oil
manual
and/or
service
Refer
to the
manual
and/oronservice
manual
forowner's
additional
information
checking
manual
for additional
information on checking
and adding
engine oil.
and adding engine oil.
TT
TT
GROUP 15 − Intake and Exhaust
GROUP 15 − Intake and Exhaust
ATIN-13-15-001: CATALYTIC CONVERTOR
ATIN-13-15-001:
CATALYTIC
(DTC P0421 OR
P0431 CONVERTOR
MAY BE SET)
(DTC
P0421 OR
P0431 MAY
BE SET)
WARRANTY
EXTENSION
— 2006-2008
Galant
WARRANTY
2006-2008
Galant
Eclipse and EXTENSION
Eclipse Spyder—
V6.
ATIN-13-15-001
Eclipse
Eclipse
ATIN-13-15-001
was and
emailed
to Spyder
dealersV6.
December
19, 2013 and
wasstates:
emailed to dealers December 19, 2013 and
states:
“A catalytic converter warranty extension will
“A be
catalytic
converter
extension
will for
launched
today,warranty
December
19, 2013
be certain
launched
today,
December
19, 2006
2013 –for
2006
– 2008
Galant V6,
2008
certain
2006
2008
Galant
2006 Spyder
– 2008 V6
Eclipse
V6,–and
2007
– 2008V6,
Eclipse
Eclipse
V6, and
– 2008 of
Eclipse
SpyderMaine,
V6
registered
in2007
the states
California,
registered
in the states
of California,
Massachusetts
and Vermont.
This Maine,
warranty
Massachusetts
andalso
Vermont.
warranty
extension will
apply This
to certain
2008
extension
will2008
alsoEclipse
applyV6,
to and
certain
Galant V6,
2008 2008
Eclipse
Galant
V6, 2008
V6, and
Spyder
V6 Eclipse
registered
in 2008
the Eclipse
states of
Spyder
V6 registered
in the
states Island.
of
Connecticut,
Pennsylvania,
and Rhode
Connecticut, Pennsylvania, and Rhode Island.
Only the specified Models and Model Years
Only
the specified
and
Model
registered
in theModels
specified
states
areYears
eligible
registered
in the
specifiedconverter
states are eligible
for this
catalytic
warranty
forextension.
this catalytic converter warranty
extension.
The TSB outlining the warranty extension will
ThebeTSB
outliningtoday,
the warranty
extension
will on
available
December
19, 2013
be MEDIC
available
today,
December
19,
2013
on
and MDL.
MEDIC and MDL.
Notification letters will be sent to owners of
Notification
willnotifying
be sent tothem
owners
affected letters
vehicles,
of ofthe
affected
vehicles,
of the
catalytic
converternotifying
extended them
warranty.
catalytic converter extended warranty.
Please refer to TSB­13­15­001 or Warranty
Please
referWB
to2014­011
TSB­13­15­001
or information.”
Warranty
Bulletin
for further
Bulletin WB 2014­011 for further information.”
TT
TT
GROUP 22 − Manual Trans / TC−SST
GROUP 22 − Manual Trans / TC−SST
DIFFICULTY IN COMPLETING TC-SST
DIFFICULTY
IN CHECK
COMPLETING
TC-SST
PLAUSIBILITY
— 2008-2014
Lancer
PLAUSIBILITY
CHECK — Sportback
2008-2014RALLIART.
Lancer
Evolution, Lancer/Lancer
Evolution,
Lancer/Lancer
Sportbackassembly
RALLIART.
After replacing
a Mechatronics
(valve
After
replacing
a Mechatronics
(valve
body)
or clutch
assembly in a assembly
TC-SST, remember
body)
or clutch
in a TC-SST,
rememberthe
these
three assembly
requirements
for completing
these
three requirements
completing the
Plausibility
Check duringfor
Teach-in;
Plausibility Check during Teach-in;
1. Engage the parking brake,
1. Engage the parking brake,
2. Run the engine until transmission
2. Run
the engine
temperature
is at leastuntil
104° F,transmission
and
temperature is at least 104° F, and
3. Depress the brake pedal for the duration of
3. Depress
the brakeCheck
pedal or
forit the
of
the Plausibility
willduration
not complete.
the Plausibility Check or it will not complete.
The ECU must see brake pedal input before the
Thecheck
ECU can
must
see brake
pedalininput
the
start.
It's a built
safetybefore
mechanism
check
can
start.
It's
a
built
in
safety
mechanism
to prevent the vehicle moving forward as the
to prevent
vehicle
moving
forward as the
gears arethe
shifted
during
the check.
gears are shifted during the check.
TT
TT
GROUP 35 − Brakes
GROUP 35 − Brakes
TIN-13-35-001: SR­13­009 ­ RECALL C1309W
TIN-13-35-001:
SR­13­009 ­ RECALL
– LANCER EVOLUTION
CLUTCHC1309W
MASTER
– LANCER
EVOLUTION
CLUTCH
MASTER
CYLINDER RECALL ­ DISCONTINUING
THE
CYLINDER
RECALL
100%
PHOTO ­ DISCONTINUING
REQUIREMENT THEOF
100%
PHOTO BREMBO
REQUIREMENT
OF
PRE­REPAIR
CALIPERS WITH
PRE­REPAIR
BREMBO
CALIPERS
WITH
ADVISEMENT THAT PHOTOS ARE NOW
ADVISEMENT
THATON
PHOTOS
ARE NOW
ONLY REQUIRED
AN EXCEPTION-ONLY
ONLY
REQUIRED
ON
AN
EXCEPTION-ONLY
BASIS — 2008-13 Lancer Evolution w/manual
BASIS
— 2008-13
Lancer Evolution
transmission.
TIN-13-35-001
was w/manual
emailed to
transmission.
TIN-13-35-001
was
dealers on December 20, 2013 andemailed
states: to
dealers on December 20, 2013 and states:
An important reason for the photo
Andocumentation
important reason
for the
requirement
is tophoto
protect
documentation
requirement
to protect
dealers from possible
future is
contentions
from
dealers
from possible
fromwas
an owner
that the future
calipercontentions
finish damage
an caused
owner that
finish
damage
by the
the caliper
dealer's
prior
recall was
repair
caused
by thePhotos
dealer's
prior
recall repair
procedure.
of the
pre­repair
Brembo
procedure.
Photos of on
the the
pre­repair
Brembo
caliper condition
PRC would
help
caliper
condition
on thewhen
PRCthe
would
helpwas
exonerate
the dealer
damage
exonerate
dealer
when
damage
already the
present
at the
timethe
of the
recallwas
repair.
already present at the time of the recall repair.
To simplify the recall repair and claim
To process,
simplify
the recall
repair and
claim
effective
immediately,
dealers
are no
process,
immediately,
no
longereffective
required
to take PRCdealers
photosare
of every
longer
required
to take PRC
photos
of everyIt is
vehicle
as a condition
for claim
payment.
vehicle
a condition
for dealer's
claim payment.
It isbut
now as
at the
individual
discretion,
now
at the individual
dealer's
highly
recommended,
to discretion,
documentbutany
highly
recommended,
document prior
any to
existing
brake caliperto conditions
existing
caliperphotos
conditions
to a
repair brake
by taking
and prior
entering
repair
by taking
photos
andPhoto
entering
a
damage
description
in the
Required
damage
description
in the (PRC)
Photo Required
Condition
system
on
an
Condition
system
on
an
exception­only
basis. (PRC)
exception­only basis.
Pre­repair photo documentation is still
Pre­repair
documentation
is stillany
required photo
whenever
a dealer encounters
required
a dealer
encounters
any
type ofwhenever
existing brake
caliper
finish issue,
such
type
existing fading,
brake caliper
finish
issue, such
asof
chipping,
peeling,
overheating,
fluid
as chipping,
fading,
peeling,
overheating,
fluid or
leakage from
a prior
brake
system repair
leakage
prior brakecondition.
system repair or
ANY from
other apre­existing
ANY other pre­existing condition.
If, in the future there is a contention that a
If, customer's
in the future
there iscalipers
a contention
that been
a
damaged
may have
customer's
calipers
mayrepair
have process,
been
due to a damaged
dealer's recall
claim
duePRC
to aarchived
dealer's photos
recall claim
repairthe
process,
showing
caliper's
PRC
archivedcondition
photos showing
caliper's
pre­repair
will be athe
major
piece of
pre­repair
will be
major piece
of in
evidencecondition
to exonerate
thea dealer
and aid
evidence
to aexonerate
thecomeback.
dealer and aid in
avoiding
very costly
avoiding a very costly comeback.
2
2
244169_TT_Newsletter.r1.indd 2
2/7/14 1:51 PM
In
In summary,
summary, if
if photos
photos of
of the
the calipers
calipers are
are not
not
taken
taken and
and loaded
loaded to
to PRC
PRC prior
prior to
to the
the recall
recall
repair,
repair, MMNA
MMNA will
will assume
assume the
the dealer
dealer
inspected
inspected the
the calipers
calipers and
and that
that no
no finish
finish
damage
damage was
was present
present at
at the
the time
time of
of the
the repair.
repair.
different
different wiring
wiring harness.
harness.
Connector
Connector :: C-135
C-135
C-135
C-135 (L)
(L)
SR­13­009
SR­13­009 will
will be
be updated
updated to
to incorporate
incorporate this
this
policy
policy change.”
change.”
TT
TT
GROUP
GROUP 42A
42A −− Body
Body
TIN-13-42A-002:
TIN-13-42A-002: 2014
2014 MIRAGE
MIRAGE TPMS
TPMS —
— 2014
2014
Mirage.
TIN-13-42A-002
was
emailed
to
dealers
Mirage. TIN-13-42A-002 was emailed to dealers
December
December 6,
6, 2013
2013 and
and states:
states:
“If
“If you
you diagnose
diagnose aa malfunctioning
malfunctioning TPMS
TPMS
transmitter
on
2014
Mirage,
transmitter on 2014 Mirage, please
please contact
contact
TechLine
TechLine for
for assistance.
assistance. DO
DO NOT
NOT use
use the
the
metal
type
TPMS
transmitter
(p/n
4250B975)
metal type TPMS transmitter (p/n 4250B975)
as
as aa replacement.
replacement. Metal
Metal TPMS
TPMS transmitters
transmitters
will
not
properly
fit
the
wheels
will not properly fit the wheels of
of the
the Mirage.”
Mirage.”
If
If you
you find
find the
the jumper
jumper connector
connector missing,
missing, search
search
ASA
CAPS
for
PNC
83943
and
order
ASA CAPS for PNC 83943 and order the
the correct
correct
part
part number
number for
for the
the model.
model.
HOWLING
HOWLING NOISE
NOISE FROM
FROM AUDIO
AUDIO ANTENNA
ANTENNA
—
2014
Mirage.
If
a
customer
— 2014 Mirage. If a customer reports
reports aa howling
howling
noise
noise between
between 30
30 and
and 50
50 mph,
mph, itit may
may be
be due
due to
to
the
angle
of
the
roof
mounted
audio
antenna.
the angle of the roof mounted audio antenna.
Currently,
Currently, the
the noise
noise has
has only
only been
been reported
reported on
on
vehicles
where
the
antenna
is
positioned
vehicles where the antenna is positioned in
in the
the
most
most upright
upright position.
position.
TT
TT
GROUP
GROUP 54
54 −− Chassis
Chassis Electrical
Electrical

 UPDATE
UPDATE -- FACTORY
FACTORY INSTALLED
INSTALLED FOG
FOG
LIGHT
SWITCH
WILL
BE
LIGHT SWITCH WILL BE STANDARD
STANDARD ON
ON
SOME
SOME OUTLANDER
OUTLANDER SPORT/RVR
SPORT/RVR —
— 2014
2014
Outlander
Outlander Sport.
Sport. Beginning
Beginning the
the first
first week
week of
of
December,
2013,
ALL
Outlander
Sport/RVRs
December, 2013, ALL Outlander Sport/RVRs
will
will be
be equipped
equipped with
with aa combination
combination switch
switch
assembly
(turn
signals,
headlights)
assembly (turn signals, headlights) that
that includes
includes
an
an integral
integral fog
fog light
light switch.
switch. Vehicles
Vehicles equipped
equipped with
with
FOGs
A12,
A13
(2WD)
and
A14
(4WD)
FOGs A12, A13 (2WD) and A14 (4WD) have
have only
only
the
the switch
switch installed.
installed. The
The actual
actual fog
fog light
light units
units and
and
additional
additional wiring
wiring must
must be
be installed
installed by
by the
the POE
POE or
or
dealer.
dealer. With
With this
this feature,
feature, installation
installation of
of accessory
accessory
fog
fog lights
lights on
on vehicles
vehicles not
not equipped
equipped with
with them
them is
is
made
easier.
made easier.
HANDS
HANDS FREE
FREE SYSTEM
SYSTEM DOES
DOES NOT
NOT RESPOND
RESPOND
TO
TO VOICE
VOICE COMMANDS
COMMANDS —
— 2014
2014 models
models without
without
MMCS
MMCS Navigation.
Navigation. If
If you
you find
find during
during PDI
PDI that
that
there
there is
is no
no response
response when
when checking
checking the
the hands
hands
free
free speech
speech commands
commands in
in affected
affected vehicles,
vehicles, itit
may
may be
be due
due to
to aa jumper
jumper connector
connector (loop
(loop
connector)
connector) not
not installed
installed at
at connector
connector C-135.
C-135. The
The
jumper
jumper connector
connector is
is blue
blue in
in color
color and
and completes
completes
the
the hands
hands free
free microphone
microphone circuit
circuit on
on vehicles
vehicles
built
built with
with an
an HFM.
HFM. Vehicles
Vehicles with
with MMCS
MMCS
navigation
navigation are
are not
not affected
affected as
as they
they have
have aa
Most
Most upright
upright
position
position
55°
55°
If
If you
you confirm
confirm the
the howling
howling noise,
noise, readjust
readjust the
the
antenna
antenna to
to approximately
approximately 45°
45° or
or lower
lower and
and
retest.
retest. Also,
Also, confirm
confirm the
the antenna
antenna is
is adjusted
adjusted to
to
45°
45° or
or lower
lower during
during PDI.
PDI.
Recommended
Recommended
position
position
45°
45° or
or less
less
<< 45°
45°
33
244169_TT_Newsletter.r1.indd 3
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TT
TT
GROUP 60 − Recalls & Campaigns
GROUP 60 − Recalls & Campaigns
ATIN-13-SC-004-A: ECM REPROGRAM­
ATIN-13-SC-004-A:
ECM REPROGRAM­
MING FOR MIL ILLUMINATES,
DTC P1241
MING
FOR MIL
ILLUMINATES,
P1241tur­
OR P061A
STORED
IN ECM —DTC
2008-14
ORbocharged
P061A STORED
IN ECM —
2008-14 models.
tur­
Lancer
based
bocharged
Lancer was based
ATIN-13-SC-004-A
emailed tomodels.
dealers
ATIN-13-SC-004-A
emailed to dealers
December 19, 2013 was
and states:
December 19, 2013 and states:
“A service campaign will be launched
“ADecember
service 19,
campaign
will the
be ECM
launched
2013 to update
software
December
19, 2013in
to certain
update the
ECM
software
programming
2008
– 2014
Lancer
programming
in certain
– 2014
Lancerand
Evolution, 2009
– 20142008
Lancer
Ralliart,
Evolution,
2009 Lancer
– 2014 Sportback
Lancer Ralliart,
2009 – 2011
Ralliartand
built
2009
– 2011
Lancer Sportback
built
before
September
25, 2013.Ralliart
To maximize
before
September
25, with
2013. the
Toquality
maximize
customer
satisfaction
of their
customer
satisfaction
the quality
of their
new vehicle,
we with
recommend
this
service
new
vehicle, be
we completed
recommendprior
this toservice
campaign
vehicle
campaign
completed
vehicle
delivery be
to the
customer. prior
If this istonot
possible,
delivery
to thecan
customer.
If this is not
the vehicle
still be delivered,
butpossible,
please ask
thethe
vehicle
can still
delivered,
but please
customer
to be
bring
the vehicle
back ask
to the
thedealership
customer to have
bringthe
thecampaign
vehicle back
to the
completed.
dealership to have the campaign completed.
This service campaign will be conducted in the
This
service
will be
in the
U.S.
and campaign
Puerto Rico.
A conducted
Service Campaign
U.S.
and
Puerto
Rico.
A
Service
Campaign
Bulletin outlining the reprogramming
Bulletin
outlining
the reprogramming
procedure
will be available
December 19, 2013
procedure
will
be
available
on MEDIC and MDL. December 19, 2013
on MEDIC and MDL.
In certain affected vehicles, normal Electric
In Throttle
certain affected
vehicles,
normal may
Electric
Valve (ETV)
fluctuations
cause
Throttle
Valve
(ETV)
fluctuations
may
cause at
actual torque to exceed Permitted Torque
actual
exceedAn
Permitted
Torque
at
low torque
enginetospeeds.
improper
Permitted
lowTorque
enginethreshold
speeds. An
improper
Permitted
may then cause false MIL
Torque
threshold
thenupdate
cause optimizes
false MILthe
illumination.
A may
software
illumination.
A
software
update
optimizes
the
Permitted Torque threshold value to minimize
Permitted
Torque
threshold
value
to
minimize
false MIL illumination.
false MIL illumination.
If an affected vehicle is brought to your
If service
an affected
vehicle you
is brought
to your
department,
must always
FIRST
service
department,
you must
always
FIRST
explain
to the customer
what
the reprogram
explain
customer
what thepermission
reprogram to
will to
dothe
and
get customer
will
do and the
getECM.
customer permission to
reprogram
reprogram the ECM.
Affected new vehicle inventory VINs can be
Affected
newonvehicle
inventory
VINsLink
can in
bethe
reviewed
the Mitsubishi
Dealer
reviewed
on the Mitsubishi
Dealer Link
in the
Most Recent:
Open Campaign
List available
Most
Recent:
Campaign
under
the Open
service
section List
of available
“e­reports”
under
the service
beginning
today. section of “e­reports”
beginning today.
IMPORTANT
IMPORTANT
To maximize customer satisfaction with the
To quality
maximize
satisfaction
with
the or
ofcustomer
their vehicle,
affected
new
quality
of
their
vehicle,
affected
new
used inventory vehicles shouldor be
used
inventory
should
be
remedied
beforevehicles
the vehicle
is delivered.
remedied
vehicletheir
is delivered.
Dealersbefore
mustthecheck
inventory
Dealers
must
their
inventory
vehicles'
VINscheck
on the
Warranty
Super
vehicles'
on the
Warranty
Super is
Screen VINs
to verify
whether
the vehicle
Screen
to verify
the vehicle is
involved
in thiswhether
service campaign.
involved in this service campaign.
4
244169_TT_Newsletter.r1.indd 4
Notification letters will be sent to owners of
Notification
letters will
be sentthey
to owners
affected vehicles,
requesting
contact of
their
affected
requesting
they contact
their to
local vehicles,
Authorized
Mitsubishi
dealership
local
Authorized
Mitsubishito have
dealership
to
schedule
an appointment
this service
schedule
an appointment
campaign
performed. to have this service
campaign performed.
When checking the Warranty Super Screen for
When
checking the of
Warranty
Super Screen
the applicability
this campaign,
please for
check
thefor
applicability
of
this
campaign,
please
checkthe
any other open campaigns and advise
forcustomer.
any otherAlways
open campaigns
and advise
the
get the customer's
approval
customer.
Always
get
the
customer's
approval
before completing a campaign.”
before completing a campaign.”
TT
TT
GROUP 66 − Accessories
GROUP 66 − Accessories
USING REAR PARK ASSIST SENSOR
USING
REAR — PARK
ASSISTOutlander
SENSOR
TEMPLATES
2014 Outlander,
Sport,
TEMPLATES
— vehicles.
2014 Outlander,
Sport,
Lancer-based
SomeOutlander
technicians
have
Lancer-based
vehicles.
Some
technicians
haveand
reported the
templates
used
for locating
reported
templates
used
forassist
locating
andare
drillingthe
holes
for the rear
park
sensors
drilling
holes for
rear park
assist
sensors
are
inaccurate.
It the
is possible
that
printer
variances
inaccurate.
It is possible
that printer
variances
have changed
the dimensions
of the
drawing.
have
changed
dimensions
the drawing.
Please
note,thethe
template ofcautions
you to
Please
note,confirm
the template
cautions
you to
"Always
the length
of the 50mm
scale
"Always
confirm
length of After
the 50mm
scalethe
markers
beforethe
drilling."
printing
markers
before
printing
the
template,
use drilling."
a ruler to After
measure
the distance
template,
ruler to measure
the
betweenuse
theapositioning
arrows in
thedistance
upper left
between
arrows
the upper
leftthe
cornerthe
of positioning
the drawing.
The in
space
between
corner
of the
drawing.
Thefor
space
arrows
MUST
be 50mm
the between
templatethe
to be
arrows
MUST be 50mm for the template to be
accurate.
accurate.
To print the templates, select 'Print.' Under
To 'Page
print Scaling'
the templates,
select 'Print.'
Under
select 'None,'
then choose
'Print
'Page
Scaling'
select
'None,'
then
choose
'Print
Current Page' and click OK.
Current Page' and click OK.
4
2/7/14 1:51 PM
TT
CVIR Success
RC Hill Mitsubishi, Deland, FL
A dealer who increased his service business using the
Computerized Vehicle Inspection Report.
(L-R): Kristian Mazzoni (Service Manager), Kenny Brown (Parts Manager), Wayne Keller (Parts Director),
Mike Gray (Service Advisor), Trevor Jones, (Parts Warehouse), Freddie Jesse (Lead Technician), Barbara Jones
(Service Coordinator), Shannon Alderson (Foreman), Phil Raymond Technician, Nick Finocchio (Technician)
The service department at R.C. Hill Mitsubishi in Deland, FL were faithful users of MMNA's paper 27
point inspection. It was used on most vehicles, and there was success with selling additional mainten­
ance and repairs. All in all, the 27 point inspection was pretty good for them. Then, 2 years ago, MMNA
introduced the Computerized Vehicle Inspection Report (CVIR), and things got even better. Service
Manager Kristian Mazzoni got the process rolling by introducing CVIR to lead technician Freddie Jesse,
who in the past excelled at using the 27 point inspection. After that, it wasn't long before the rest of the
technical staff got on board when they saw how much more work Freddie was getting. Now, every repair
order written has a CVIR completed and presented to the customer either in person, via email, or in some
cases both. Mazzoni says it gives the customer everything they need to know about the condition of their
vehicle in a clear, understandable and professional format. Overall, R.C. Hill gets 30% additional service
business, some the same day and the rest shortly afterward. In December, R.C. Hill's staff completed
181 CVIRs, and have been steadily increasing since August, when they completed 148.
At R.C. Hill, it's the technicians who drive the process. They review the repair order and complete a
CVIR as soon as the car is dispatched. Once completed by the tech, the CVIR is emailed to the customer.
In some cases, if the customer is a “waiter,” they are already reviewing the CVIR on their smartphone
or tablet when the service adviser walks up to them with a printed copy to go over the results. The vehicle
is already in the shop, which increases the chance the customer will agree to having the suggested items
repaired right away. This reinforces the benefits of providing the CVIR results to the customer before
original work is completed. Plus, if the vehicle can't be left for the additional work, the customer has
a great reminder that work still needs to be done. Waiting until the vehicle is complete and the customer
is ready to leave can mean a lost opportunity. Those with the time often authorize and have the addition­
al repairs performed while they are there. It can be inconvenient for the customer to return at a later date.
According to Mazzoni, CVIR has not only generated additional business, “it has led to customers being
more aware of their service needs. And they love the report's professional, complete and easy to
understand appearance.” He says CVIR has made it easier to sell future service as well as additional
service and it is used as a forward selling tool. For example, if a vehicle is in for a service at 27,000 miles,
Mazzoni's staff take the opportunity to use the CVIR to explain the upcoming major 30,000 mile service
to the customer. By giving them a printed document with all of the details, right down to the estimate,
there are no surprises when the customer returns the next time. Completing a CVIR for each repair order
also helps keep the customer's contact information current, allowing R.C. Hill to make the most of their
marketing efforts.
CVIR is a proven tool for maximizing a dealer's service business. It makes selling service and repairs
easier for the service staff by providing customers what they need to make informed decisions.
Inspection items are categorized, showing the customer what is most urgently needed, and what can
wait for a future visit. Kristian Mazzoni and the service staff at R.C. Hill make the most of the CVIR, not
just for their own good, for the customer's as well.
5
TT
TT
Technical Training Schedule
Technical
Training
Schedule
February
— March,
2014
February — March, 2014
Always check the MDL for schedule updates. Mobile Training does not appear on these calendars.
Always
check
the
MDL Parts
for schedule
updates.
Training does
appear
on these
calendars.
Contact
your
District
& Service
ManagerMobile
for information
aboutnot
mobile
training
in your
area.
Contact your District Parts & Service Manager for information about mobile training in your area.
East Zone - N.J. Tech Training Center
East Zone - N.J. Tech Training Center
East Zone - Atlanta Tech Training Center
East Zone - Atlanta Tech Training Center
West Zone-Dallas Tech Training Center
West Zone-Dallas Tech Training Center
California Technical Training Center
California Technical Training Center
NEWS:
NEWS:
Diamond Pro award status is currently being calculated and reviewed. The process for Diamond Pro
Diamond
Pro award
is currently
being
calculated
reviewed.
The process
for Diamond
Pro
Technician
awardsstatus
is scheduled
to be
completed
by and
mid-late
February,
with actual
announcement
Technician
awards
is
scheduled
to
be
completed
by
mid-late
February,
with
actual
announcement
being made shortly thereafter.
being made shortly thereafter.
Technical Repair Quiz #1 for 2014 (TQ0114) has been posted on the Mitsubishiacademy.com website.
Technical
Repair
Quiz
#1 forare
2014
(TQ0114)
been posted
the Mitsubishiacademy.com
Technical
Repair
Quizzes
designed
to has
measure
Serviceon
Technician
and Shop Foreman website.
knowledge
Technical
Repair
Quizzes technical
are designed
to measure
Service
andTechnicians
Shop Foreman
knowledge
of recently
published
information
and
repairTechnician
techniques.
must
successfully
of recently
information
repair techniques.
Technicians
completepublished
all quizzestechnical
for 2014 to
qualify forand
DiamondPro
Certification.
Printable must
copiessuccessfully
of the quizzes
complete
all quizzes
2014(Mitsubishi
to qualify for
DiamondPro
Printable
copies of the quizzes
are located
in twofor
places
Dealer
Link andCertification.
the Mitsubishi
Academy).
are located in two places (Mitsubishi Dealer Link and the Mitsubishi Academy).
6
244169_TT_Newsletter.r1.indd 6
6
2/7/14 1:51 PM
TT
TT
HOURS:
HOURS:
Monday
Monday —
— Friday
Friday
6:30
−
11:30
am
6:30 − 11:30 am &
& 12:30
12:30 −− 3:30
3:30 pm
pm
All
times
are
Pacific
Time
All times are Pacific Time
NOTE:
NOTE: Techline
Techline is
is closed
closed every
every THURSDAY
THURSDAY from
from
9:30
9:30 -- 10:30
10:30 A.M
A.M (Pacific)
(Pacific) for
for aa staff
staff meeting.
meeting.
TECHLINE
(800) 446-6064
TECHLINE
TECHLINE will
will be
be closed
closed Monday,
Monday, February
February 17,
17, 2014
2014 in
in observance
observance of
of President's
President's Day.
Day.
TT
TT
MEDIC Hotline
Hotline (800) 846-7575
Call
Call the
the MEDIC
MEDIC Hotline
Hotline for
for ALL
ALL MEDIC
MEDIC &
& Scan
Scan Tool
Tool hardware
hardware
or
or software
software issues.
issues. Call
Call TECHLINE
TECHLINE for
for vehicle
vehicle technical
technical issues.
issues.
As
of
2/04/14:
Total
Hits
6220
Reflash
Database
N13112
As of 2/04/14: Total Hits - 6220 Reflash Database - N13112
MEDIC
MEDIC
MEDIC 33 Version
Version -- 3.2
3.2
MEDIC 33 Update
Update -- 240
240
MUT-III
Version
29.0
Raider
Scan
Tool
Version
MUT-III Version - 29.0
Raider Scan Tool Version -- 6.0
6.0
TT
TT
The
The following
following information
information was
was recently
recently released:
released:
Number
Number
SR-13-009REV
SR-13-009REV
Title
Title
2008-13
2008-13 Lancer
Lancer Evolution
Evolution
Clutch
Clutch Master
Master Cylinder
Cylinder
Safety
Safety Recall
Recall Campaign
Campaign -REVISED
REVISED
Main
Main Power
Power Switch
Switch
Operation
Operation Cautions
Cautions
Statement
Statement Added-SMR
Added-SMR
Rocker
Cover
Rocker Cover and
and Camshaft
Camshaft
Removal
Removal and
and Installation
Installation
Front
Front Stabilizer
Stabilizer Bar
Bar Removal
Removal
&
Installation-SMR
& Installation-SMR
Vehicles
Vehicles
2008-13
2008-13 Lancer
Lancer Evolution
Evolution
TSB-14-37-001
TSB-14-37-001
Intermediate
Intermediate Steering
Steering Shaft
Shaft
Removal
Removal and
and Installation
Installation
2014
2014 Outlander
Outlander
TSB-14-42B-001
TSB-14-42B-001
Floor
Floor Under
Under Cover
Cover Sealant
Sealant
Application
Application Locations-SMR
Locations-SMR
2013-14
2013-14 Outlander
Outlander Sport
Sport
Corrected
Corrected Electrical
Electrical
Connector
Connector References-SMR
References-SMR
Traction
Battery
Traction Battery Energy
Energy Level
Level
Gauge
Gauge Diagnosis
Diagnosis -- SMR
SMR
2012-14
2012-14 Lancer
Lancer Evolution
Evolution
High
High Voltage
Voltage Parts
Parts Caution
Caution
Statement
Statement Added
Added -- SMR
SMR
2012-14
2012-14 i-MiEV
i-MiEV
TSB-14-00-001
TSB-14-00-001
TSB-14-11-001
TSB-14-11-001
TSB-14-33-001
TSB-14-33-001
TSB-14-54-001
TSB-14-54-001
TSB-14-54-002
TSB-14-54-002
TSB-14-54-003
TSB-14-54-003
2012-14
2012-14 i-MiEV
i-MiEV
2007-12
2007-12 Outlander
Outlander
2012-14
2012-14 i-MiEV
i-MiEV
2012-14
2012-14 i-MiEV
i-MiEV
Subject
Subject
The
The revision
revision removes
removes the
the
requirement
requirement that
that photos
photos be
be
submitted
submitted to
to the
the PRC
PRC prior
prior to
to
repairs.
repairs.
Adds
Adds high
high voltage
voltage caution
caution
statements
statements to
to several
several service
service
groups
groups in
in the
the service
service manual.
manual.
Adds
Adds information
information regarding
regarding oil
oil
filler
filler cap
cap o-ring
o-ring replacement.
replacement.
Revised
Revised removal
removal and
and installa­
installa­
tion
instructions
to
tion instructions to show
show hold­
hold­
ing
ing the
the link
link stud
stud while
while loosen­
loosen­
ing/tightening
ing/tightening retaining
retaining nuts
nuts
Adds
Adds removal
removal and
and installation
installation
instructions
instructions for
for intermediate
intermediate
steering
steering shaft.
shaft.
Adds
Adds location
location of
of addition
addition
undercoat
undercoat sealant
sealant for
for vehicles
vehicles
with
with new
new design
design under
under cover.
cover.
Corrects
pin
number
references
Corrects pin number references
in
in the
the circuit
circuit diagrams
diagrams
Adds
diagnosis
Adds diagnosis for
for energy
energy
gauge
gauge does
does not
not show
show “Fully
“Fully
Charged.”
Charged.”
Adds
Adds high
high voltage
voltage caution
caution
statements
statements to
to several
several service
service
groups
groups in
in the
the service
service manual.
manual.
77
244169_TT_Newsletter.r1.indd 7
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� Copyright 2014 Mitsubishi Motors North America, Inc.
� Copyright 2014 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
8
244169_TT_Newsletter.r1.indd 8
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