TT206

Volume
Volume 206,
206, March,
March, 2014
2014
TT
TT
GROUP
GROUP 23
23 Automatic
Automatic Transmission
Transmission
page 11
Vehicle Technical
Technical Info..................
Info.................. page
 Vehicle
 Techline
Techline Information....................
Information.................... page
page 44
 MEDIC
Page 44
MEDIC Information..................…
Information..................… Page
 Spotlight
page 55
Spotlight on
on CSI............................
CSI............................ page
page 66
 Training
Training News..............................
News.............................. page
 Bulletin
page 77
Bulletin Review.............................
Review............................. page
NOTE:
mark
NOTE: The
The �
�
mark is
is used
used as
as a
a reminder,
reminder,
indicating
an
article
that
has
been
repeated
indicating an article that has been repeated from
from
a
a previous
previous issue
issue of
of Tech
Tech Talk.
Talk.
TT
TT
GROUP
GROUP 00
00 −
− General
General
� ID
�
ID CODES
CODES REGISTRATION
REGISTRATION PROCEDURE
PROCEDURE
MANUALS —
— All
All models
models where
where VIN
VIN writing
writing is
is
MANUALS
required. MMNA
MMNA has
has posted
posted ID
ID Codes
Codes
required.
Registration Procedure
Procedure Manuals
Manuals for
for affected
affected
Registration
models on
on the
the MDL
MDL (service
(service >
> service
service tech
tech
models
resources >
> service
service related
related items).
items).
These
resources
These
procedures may
may be
be required
required when
when replacing
replacing aa
procedures
control unit
unit where
where the
the VIN
VIN is
is recorded,
recorded, aa TPMS
TPMS
control
sensor is
is replaced,
replaced, and/or
and/or coding
coding the
the
sensor
immobilizer function
function when
when aa key
key or
or KOS
KOS
immobilizer
transmitter is
is added
added or
or replaced.
replaced.
transmitter
DIAGNOSING
TORQUE
CONVERTOR
DIAGNOSING
TORQUE
CONVERTOR
CLUTCH
SHUDDER
—
All
Models.
A condition
condition
CLUTCH SHUDDER — All Models. A
of
torque
convertor
clutch
shudder,
typically
on
of torque convertor clutch shudder, typically on
vehicles
with
30,000
miles
or
more,
has
been
vehicles with 30,000 miles or more, has been
reported by
by dealers.
dealers. This
This condition
condition typically
typically
reported
occurs
between
25-40
mph
under
light
loads.
occurs between 25-40 mph under light loads.
Using
the
MUT-III
watch
the
data
list
to
confirm
Using the MUT-III watch the data list to confirm
the TCC
TCC duty
duty cycle
cycle is
is between
between 45%-55%
45%-55% during
during
the
the
shudder.
A/T
fluid
that
is
worn
or
using
the
the shudder. A/T fluid that is worn or using the
incorrect
type
of
fluid
can
lead
to
this
condition.
incorrect type of fluid can lead to this condition.
As part
part of
of the
the diagnostic
diagnostic process,
process, refer
refer to
to the
the
As
applicable
service
manual
for
the
procedure
and
applicable service manual for the procedure and
replace the
the transmission
transmission fluid
fluid with
with clean
clean fluid
fluid
replace
specified
for
the
transmission.
Then
drive
the
specified for the transmission. Then drive the
vehicle
for
an
extended
time
to
insure
the
vehicle for an extended time to insure the
condition is
is resolved.
resolved. Refer
Refer to
to Group
Group 00
00 -condition
General
of
the
service
manual
for
the
general
and
General of the service manual for the general and
severe
maintenance
schedules
for
information
severe maintenance schedules for information
about transmission
transmission service
service and
and the
the correct
correct fluid.
fluid.
about
TT
TT
GROUP 51
51 −
− Exterior
Exterior
GROUP
PROPER
PROPER WASHER
WASHER FLUID
FLUID MIXTURE
MIXTURE —
— All
All
models.
When
adding
washer
fluid,
models. When adding washer fluid, use
use aa
mixture
mixture of
of washer
washer fluid
fluid and
and water
water appropriate
appropriate
for
the
coldest
temperature
the
for the coldest temperature the vehicle
vehicle will
will be
be
operated
in.
In
some
parts
of
the
country,
operated in. In some parts of the country, this
this
may
may mean
mean not
not using
using pre-mixed
pre-mixed washer
washer fluid
fluid
during
winter.
Genuine
Mitsubishi
during winter. Genuine Mitsubishi Washer
Washer
Fluid
Fluid (p/n
(p/n ACH3ZC1X07)
ACH3ZC1X07) is
is aa concentrate
concentrate that
that
must
be
mixed
with
water.
It
prevents
must be mixed with water. It prevents freezing
freezing
down
down to
to -25°
-25° F
F when
when mixed
mixed according
according to
to the
the
label
on
the
container.
label on the container.
!! CAUTION
CAUTION
The ACH3ZC1X07
ACH3ZC1X07 washer
washer
The
fluid
container
advises
that
some
fluid
container
advises
that
some
municipalities
regulate
washer
fluid
municipalities
regulate
washer
fluid
concentration. Always
Always refer
refer to
to the
the directions
directions
concentration.
on the
the container
container to
to determine
determine the
the correct
correct and
and
on
legal
concentration.
legal concentration.
11
245721_TT_Newsletter.r1.indd 1
3/6/14 3:19 PM
TT
TT
GROUP 54 − Chassis Electrical
GROUP 54 − Chassis Electrical
UNLOCKING THE HANDS FREE PASSCODE
UNLOCKING
HANDS FREE
PASSCODE
ON
2014THEMODELS
WITH
MMCS
ONNAVIGATION
2014
MODELS
WITH
— All 2014 with
MMCSMMCS
navigation
NAVIGATION
— All
2014 with
navigationThe
(does not apply
to MMES
inMMCS
2014 Mirage).
(does
not applyfortounlocking
MMES inthe
2014
Mirage).
The
procedure
hands
free passcode
procedure
unlocking
theNavigation
hands free passcode
on the for
2014
MMCS
system is
on different
the 2014
MMCS
system
than
for theNavigation
2007-13 system.
Useisthe
different
thansteps
for the
2007-13the
system.
Use the
following
to unlock
passcode.
following steps to unlock the passcode.
 Turn the ignition to the ON position
 Turn the ignition to the ON position
 Turn the NAVI on
 Turn the NAVI on
 Press and hold the MAP and SETTINGS
 Press
and hold
MAP
SETTINGS
buttons
for attheleast
3.5and
seconds
to enter
buttons
for at
least 3.5 seconds to enter
“Service"
mode
“Service" mode
“MAP” button
“MAP” button
Always mix the concentration seasonally for the
Always
mix temperatures
the concentration
seasonally
thecare
expected
in your
area andfor
take
expected
temperatures
in
your
area
and
take
care
when mixing and filling washer fluid. Using a
when
mixing andthat
filling
washer
fluid.
concentration
is too
weak
can Using
lead toa an
concentration
that
is
too
weak
can
lead
an
inoperative washer system caused bytowasher
inoperative
washer
system
caused
by
washer
fluid freezing and damaging the washer pump
fluid
damaging the washer pump
or freezing
breakingand
the reservoir.
or breaking the reservoir.
PRODUCTION COUNTERMEASURE FOR
PRODUCTION
COUNTERMEASURE
FOR
LIFTGATE PAINT
PEELING AT SPOILER
LIFTGATE
PAINT
PEELING
ENDS 2014
Outlander
Sport.ATTheSPOILER
spoiler has
ENDS
Outlander
Sport. with
The spoiler
been 2014
modified
beginning
vehicleshas
built
been
modified
with vehicles
builtthe
February
20, beginning
2014, to prevent
contact with
February
2014, paint
to prevent
contact
with the
liftgate 20,
causing
damage.
TSB-13-51-003
liftgate
causing
paint
TSB-13-51-003
will be
revised
withdamage.
this information.
will be revised with this information.
“SETTINGS” button
“SETTINGS” button
 Select “Hands Free Module” from the
 Select
“Hands
Free Module” from the
“Service"
menu
“Service" menu
 Select “UNLOCK" on the “Hands Free
 Select
“UNLOCK"
Module”
screen. on the “Hands Free
Area where
damage
Area
whereoccurs
damage occurs
Module” screen.
If you see vehicles built after the February 20,
If you
vehicles
afterpaint
the February
20,
2014see
that
exhibitbuilt
liftgate
peeling under
2014
thatend
exhibit
either
of theliftgate
spoiler,paint
pleasepeeling
submitunder
a PQR.
either end of the spoiler, please submit a PQR.
 Touch the “Back" button to exit “Service”
 Touch
the “Back" button to exit “Service”
mode.
mode.
2
2
245721_TT_Newsletter.r1.indd 2
3/6/14 3:19 PM
Additional
Additional information
information can
can be
be found
found in
in Group
Group
54A
54A Chassis
Chassis Electrical
Electrical >> Hands
Hands Free
Free Module
Module of
of
the
Refer
the applicable
applicable service
service manual.
manual.
Refer to
to
“DISPLAY
“DISPLAY BUTTON
BUTTON AND
AND FUNCTION."
FUNCTION."
TRANSFERRING
TRANSFERRING A
A MAIN
MAIN DRIVE
DRIVE BATTERY
BATTERY
USING
THE
FORKLIFT
—
2012-2014
USING THE FORKLIFT — 2012-2014 i-MiEV.
i-MiEV.
When
When transferring
transferring aa main
main drive
drive battery
battery between
between
the
the shipping
shipping container
container and
and the
the lift
lift table,
table, DO
DO
NOT
use
the
hand
crank
to
lift
the
battery's
NOT use the hand crank to lift the battery's full
full
weight.
weight. The
The crank
crank should
should only
only be
be used
used to
to
position
position the
the forks
forks and
and take
take up
up slack
slack in
in the
the straps
straps
before
before the
the battery
battery is
is lifted.
lifted. The
The cable
cable controlled
controlled
by
the
crank
is
not
designed
to
lift
by the crank is not designed to lift the
the battery's
battery's
full
full weight.
weight. Once
Once the
the forks
forks are
are positioned
positioned and
and
the
the slack
slack is
is taken
taken up,
up, use
use the
the foot
foot pedal
pedal to
to raise
raise
and
and lower
lower the
the battery
battery by
by pumping
pumping itit to
to charge
charge
the
fork
lift's
hydraulic
system.
the fork lift's hydraulic system.
Using
Using the
the handle
handle for
for lifting
lifting the
the battery
battery can
can lead
lead
to
cable
failure,
subsequent
battery
damage
to cable failure, subsequent battery damage and
and
possible
possible personal
personal injury.
injury.
Hand
Hand
Crank
Crank
Foot
Foot pedal
pedal

 LOOSE
LOOSE “ASC
“ASC OFF"
OFF" BUTTON
BUTTON —
— 2013-14
2013-14
Outlander
Sport/RVR.
Turning
ASC
Outlander Sport/RVR. Turning ASC to
to OFF
OFF
requires
the
“ASC
Off"
button
be
pressed
requires the “ASC Off" button be pressed and
and
held
held for
for 33 seconds.
seconds. Customers
Customers who
who are
are not
not
familiar
familiar with
with the
the procedure
procedure may
may accidentally
accidentally
press
press the
the button
button too
too hard
hard and
and push
push itit out
out of
of the
the
lower
dash
panel.
The
cause
is
believed
lower dash panel. The cause is believed to
to be
be
incomplete
incomplete seating
seating of
of the
the switch
switch to
to the
the panel.
panel.
Reinstall
Reinstall the
the switch
switch and
and confirm
confirm itit is
is secured.
secured.
TT
TT
GROUP
GROUP 60
60 −− RECALLS
RECALLS
ATIN-14-SR-001-A:
2013
OUTLANDER
ATIN-14-SR-001-A:
2013
OUTLANDER
SPORT
SPORT DRIVER
DRIVER SIDE
SIDE SEAT
SEAT MOUNTED
MOUNTED
AIRBAG
AIRBAG SAFETY
SAFETY RECALL
RECALL —
— 2013
2013 Outlander
Outlander
Sport
Sport built
built July
July 20,
20, 2012
2012 -- May
May 29,
29, 2013.
2013. The
The
subject
subject ATIN
ATIN was
was sent
sent to
to dealers
dealers February
February 5,
5,
2014,
2014, and
and states:
states:
“A
“A safety
safety recall
recall campaign
campaign will
will be
be released
released
today
today for
for the
the driver
driver side
side seat
seat mounted
mounted airbag
airbag
installed
installed on
on certain
certain 2013
2013 Outlander
Outlander Sport
Sport
vehicles
vehicles with
with port-installed
port-installed accessory
accessory leather
leather
seat
seat covers
covers built
built July
July 20,
20, 2012
2012 to
to May
May 29,
29, 2013.
2013.
Do
Do not
not deliver
deliver any
any affected
affected 2013
2013 Outlander
Outlander
Sport
Sport vehicles
vehicles with
with port-installed
port-installed accessory
accessory
leather
leather seat
seat covers
covers built
built July
July 20,
20, 2012
2012 to
to May
May
29,
29, 2013
2013 until
until this
this recall
recall has
has been
been performed.
performed.
This
This recall
recall campaign
campaign will
will be
be conducted
conducted in
in the
the
U.S
U.S only.
only. The
The Recall
Recall Bulletin
Bulletin outlining
outlining the
the
repair
repair procedure
procedure will
will be
be available
available today
today on
on
MEDIC
MEDIC and
and MDL.
MDL.
Due
Due to
to an
an improper
improper routing
routing of
of the
the driver
driver side
side
seat
seat mounted
mounted airbag
airbag wire,
wire, the
the wire
wire may
may
become
become damaged
damaged and
and illuminate
illuminate the
the SRS
SRS
airbag
Subsequent
airbag warning
warning lamp.
lamp.
Subsequent to
to
illumination
illumination of
of the
the SRS
SRS airbag
airbag warning
warning lamp,
lamp,
ifif the
the vehicle
vehicle were
were to
to be
be involved
involved in
in aa collision,
collision,
the
the driver
driver side
side seat
seat mounted
mounted airbag
airbag may
may not
not
deploy,
deploy, increasing
increasing the
the risk
risk of
of injury.
injury.
Dealers
Dealers are
are requested
requested to
to inspect
inspect the
the driver
driver side
side
seat
seat mounted
mounted airbag
airbag wire
wire and
and reroute
reroute the
the wire
wire
ifif itit is
is improperly
improperly routed.
routed. If
If the
the wire
wire is
is found
found
to
to be
be damaged,
damaged, MMNA
MMNA Techline
Techline must
must be
be
contacted
and
photos
emailed
to
contacted
and
photos
emailed
to
[email protected].
If
[email protected].
If MMNA
MMNA
Techline
Techline authorizes
authorizes seatback
seatback replacement,
replacement, an
an
order
order will
will be
be placed
placed on
on your
your behalf.
behalf.
Affected
Affected new
new vehicle
vehicle inventory
inventory VINs
VINs can
can be
be
reviewed
reviewed on
on the
the Mitsubishi
Mitsubishi Dealer
Dealer Link
Link in
in the
the
Most
Most Recent:
Recent: Open
Open Campaign
Campaign List
List available
available
under
under the
the service
service section
section of
of “ereports”.
“ereports”. Dealers
Dealers
must
must review
review the
the Warranty
Warranty Superscreen
Superscreen to
to confirm
confirm
ifif any
any vehicles
vehicles in
in their
their new
new or
or used
used vehicle
vehicle
inventories
are
affected,
and
conduct
this
inventories are affected, and conduct this campaign
campaign
prior
prior to
to delivering
delivering them.”
them.”
IMPORTANT
IMPORTANT
Affected
Affected new
new or
or used
used inventory
inventory vehicles
vehicles
must
must be
be repaired
repaired before
before the
the vehicle
vehicle is
is
delivered.
Dealers
delivered.
Dealers must
must check
check their
their
inventory
inventory vehicles'
vehicles' VINs
VINs on
on the
the Warranty
Warranty
Super
Screen
to
verify
whether
the
Super Screen to verify whether the vehicle
vehicle
is
is involved
involved in
in this
this recall
recall campaign.
campaign. It
It is
is aa
violation
of
Federal
law
for
a
dealer
violation of Federal law for a dealer to
to
deliver
deliver aa new
new motor
motor vehicle
vehicle or
or any
any new
new or
or
used
used item
item of
of motor
motor vehicle
vehicle equipment
equipment
(including
a
tire)
covered
(including a tire) covered by
by the
the notification
notification
under
under aa sale
sale or
or lease
lease until
until the
the defect
defect or
or
noncompliance
is
remedied.
noncompliance is remedied.
TT
TT
GROUP
GROUP 66
66 −− Accessories
Accessories
REMOTE
REMOTE ENGINE
ENGINE START
START (RES)
(RES) DIAGNOSIS
DIAGNOSIS
—
— All
All with
with remote
remote engine
engine start.
start. When
When aa vehicle
vehicle
33
245721_TT_Newsletter.r1.indd 3
3/6/14 3:19 PM
with a reported inoperative RES is being
with
a reported
RES isthebeing
diagnosed.
Your inoperative
first step is testing
remote
diagnosed.
Your
first step
is testing
the remoteis a
transmitter
(fob).
Special
tool MIT47305
transmitter
(fob). Special
tool MIT47305
is a RF
radio frequency
(RF) detector
for testing
radio
frequencyused
(RF)ondetector
forvehicles.
testing RF
transmitters
Mitsubishi
transmitters used on Mitsubishi vehicles.
If your dealership does not have an RF detector,
If your
not have
an RFthrough
detector,the
you dealership
can order does
MIT47305
online
youmitsubishidealersolutions.com
can order MIT47305 online website,
through or
the by
mitsubishidealersolutions.com
website,
or
by at
calling Bosch Automotive Service Solutions
calling
Bosch
Automotive
Service
Solutions
at
(888) 727-6672.
(888) 727-6672.
If the tester cannot detect a signal from the
If the
tester cannot
a signal
thethe
transmitter,
your detect
next step
is to from
replace
transmitter,
your
next
step
is
to
replace
the
battery, then retest.
Do not replace the
battery,
then before
retest.testing
Do itnot
the
transmitter
withreplace
a new battery.
transmitter
before
testing
it
with
a
new
battery.
If the transmitter does not work after replacing
If the
does ONLY
not work
replacingDo
thetransmitter
battery, replace
theafter
transmitter.
thenot
battery,
replace
ONLY
the
transmitter.
Do
replace the RES kit until all proper diagnosis
notisreplace
the
RES
kit
until
all
proper
diagnosis
completed. Diagnostics are included with
is completed.
Diagnostics
areshould
included
with in
each kit's instructions,
which
be placed
each
kit's
instructions,
which
should
be
placed
in
the vehicle's glovebox. They are also available
theon
vehicle's
glovebox.
They
are
also
available
the MDL from the Parts and Accessories
on the MDL from the Parts and Accessories
Guide (parts > accessories > Parts & Accessories
Guide
(partsClaims
> accessories
> Parts
Accessories or
Guide).
submitted
for&transmitters,
Guide).
ClaimsRES
submitted
or be
replacement
kits thatfor
aretransmitters,
determined to
replacement
RES kits
are determined
to be
“no fault found"
arethat
subject
to chargeback.
“no fault found" are subject to chargeback.
TT
TT
HOURS:
HOURS:
Monday — Friday
TECHLINE
TECHLINE
(800) 446-6064
Monday — Friday
6:30 − 11:30 am & 12:30 − 3:30 pm
6:30
11:30 are
am Pacific
& 12:30Time
− 3:30 pm
All−times
All
times
are
Pacific
Time
NOTE: Techline is closed every THURSDAY from
NOTE:
is closed
every
from
9:30 -Techline
10:30 A.M
(Pacific)
for THURSDAY
a staff meeting.
9:30 - 10:30 A.M (Pacific) for a staff meeting.
(800) 446-6064
TT
TT
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
Callorthe
MEDICissues.
Hotline
forTECHLINE
ALL MEDIC
Scan Tool
hardware
software
Call
for&vehicle
technical
issues.
or software
issues.
Call
TECHLINE
for
vehicle
technical
As of 2/25/14: Total Hits - 6230 Reflash Database - issues.
N13112
As MEDIC
of 2/25/14:
Total Hits
- N13112
3 Version
- 3.2 - 6230 Reflash
MEDICDatabase
3 Update
- 244
MEDIC
3
Version
3.2
MEDIC
3
Update
MUT-III Version - 29.0
Raider Scan Tool244
Version - 6.0
MUT-III Version - 29.0
Raider Scan Tool Version - 6.0
MEDIC Hotline (800) 846-7575
MEDIC Hotline (800) 846-7575
4
245721_TT_Newsletter.r1.indd 4
4
3/6/14 3:19 PM
TT
Spotlight On....
Cornerstone Mitsubishi, Wilmington, MA
This column spotlights a different high
scoring CSI dealer every quarter.
L-R - Will Cimino (Service Advisor), Rusty Tenney (Technician), Sean Barry (Parts Mgr.), Eduin Norena (Tech­
nician), Eddie Earnshaw (General Sales Manager), Robert Coffey (Technician), Ernie Cimino (Service Mgr.).
Cornerstone Mitsubishi in Wilmington, MA is dedicated
to customer satisfaction. Their success comes from moniDecember, 2013
toring their consolidated CSI scores and finding ways to
3-MONTH CSI SCORES
improve. According to Service Manager Ernie Cimino,
National Cornerstone
prioritizing the customer's time, and maintaining a
friendly and welcoming atmosphere have been keys to
CSI SCORE
949
1,000
their CSI success. As a result, more than three quarters of
998
Cornerstone's surveyed customers respond that timely ...how likely are you to 945
recommend
this
deal­
completion of service work, and the friendly staff are
what they appreciate most about their service experience. ership for service.
A small fixed ops staff hasn't been an obstacle to Cornerstone maintaining strong customer relations.
They overcome their small size through teamwork. Each team member is capable of preforming tasks
and providing information not associated with their regular duties. Ernie states, “One thing our
customers love is our staff's ability to answer any of their questions and address any of their needs.
It doesn't matter if you ask Will (Cimino, Service Advisor) about ordering a part, or Sean (Barry, Parts
Manager) about scheduling an oil change, we all know how to do each other's job and we all work
with each other to better serve our customers." That's demonstrated when a new vehicle is delivered.
The sales department introduces the customer to the team that will take care of their service and parts
needs. Service advisor Will Cimino puts it this way, “We all have an understanding that we aren't
just a service department, or just a sales department. We understand our success comes from
customers having a positive experience when they come to the dealership. I think service has helped
grow sales, and sales has helped grow service."
But as any good service manager knows, success in the service department is only as good as the
technical staff who drive it. Technicians Robert Coffey and Rusty Tenney have been industry
professionals for 40 and 24 years respectively. Both feel that repairing the customer's primary concern
correctly the first time is the most important thing to satisfying customers. It lets customers know
Cornerstone Mitsubishi is concerned for the their needs and appreciates their business.
Both Robert and Rusty have been firm believers in performing the Computerized Vehicle Inspection
Report (CVIR) from day one. “There's a lot of value there," states Coffey, “Customers see what their
car needs, and they see we're confident enough to have our name printed on the report. If they can't
leave the vehicle that day, they come back for the suggested work. It's a routine customers get into
and after a while they come to expect it." Tenney adds, “That's how they become repeat customers,
and when they come back, they ask for us by name."
From new vehicle delivery to service and parts, Cornerstone performs as a team to ensure the
customer's needs are fulfilled. Providing customers with a friendly atmosphere, convenient, accurate
service, and clear, concise information using the CVIR has made them successful. Congratulations
to Ernie Cimino and the entire Cornerstone staff on their great job with CSI. Long may it continue.
5
TT
TT
Technical Training Schedule
Technical
Training
Schedule
March
— April,
2014
March — April, 2014
Always check the MDL for schedule updates. Mobile Training does not appear on these calendars.
Always
check
the
MDL Parts
for schedule
updates.
Training does
appear
on these
calendars.
Contact
your
District
& Service
ManagerMobile
for information
aboutnot
mobile
training
in your
area.
Contact your District Parts & Service Manager for information about mobile training in your area.
East Zone - N.J. Tech Training Center
East Zone - N.J. Tech Training Center
East Zone - Atlanta Tech Training Center
East Zone - Atlanta Tech Training Center
West Zone-Dallas Tech Training Center
West Zone-Dallas Tech Training Center
California Technical Training Center
California Technical Training Center
NEWS:
NEWS:
Diamond Pro award status has been finalized. A total of 286 technicians qualified for the program, 78
Diamond
award status
has been
finalized.
A total
of 286are
technicians
qualified
the program,
78 to
of themPro
qualifying
as a Master
Elite
Technician.
DPSMs
scheduled
to beginfor
presenting
awards
of them
qualifying
as a Master
Elite
Technician.
DPSMslist
areofscheduled
awardsin
tothe
technicians
beginning
the end
of March.
A complete
qualifiersto
bybegin
statuspresenting
level will appear
technicians
beginning
the end of March. A complete list of qualifiers by status level will appear in the
next issue
of Tech Talk.
next
issue of Tech
Talk.
Technical
Repair
Quiz #2 for 2014 (TQ0214) will be posted on the Mitsubishiacademy.com website at
Technical
Repair
Quiz
#2 for
2014 (TQ0214)
be posted
on the
Mitsubishiacademy.com
website
at
the beginning of April.
Technical
Repairwill
Quizzes
measure
Service
Technician and Shop
Foreman
theknowledge
beginning of April.
Technical
Repair
Quizzes
measure
Service
Technician
and
Shop
Foreman
recently published technical information and repair techniques. Technicians must
knowledge
of recently
information
and repair techniques.
Technicians
must of
successfully
completepublished
all quizzestechnical
for 2014 to
qualify for DiamondPro
Certification.
Printable copies
successfully
complete
all
quizzes
for
2014
to
qualify
for
DiamondPro
Certification.
Printable
copies
the quizzes are located in two places (Mitsubishi Dealer Link and the Mitsubishi Academy). of
the quizzes are located in two places (Mitsubishi Dealer Link and the Mitsubishi Academy).
6
245721_TT_Newsletter.r1.indd 6
6
3/6/14 3:19 PM
The
The following
following information
information was
was recently
recently released:
released:
Number
Number
SR-14-001
SR-14-001
Title
Title
2013
Outlander
2013 Outlander Sport
Sport Driver
Driver
Side
Side Seat
Seat Mounted
Mounted Air
Air Bag
Bag
Safety
Safety Recall
Recall Campaign
Campaign
Vehicles
Vehicles
2013
Outlander
2013 Outlander Sport
Sport
TSB-14-00-002
TSB-14-00-002
Updated
Updated VIN
VIN Writing
Writing Steps
Steps
for
for KOS-ECU
KOS-ECU and
and ETACS
ETACS -SMR
SMR
Engine
Engine Noise
Noise During
During Starting
Starting
2014
2014 Outlander
Outlander
Squeak
Squeak Noise
Noise from
from Engine
Engine
Accessory
Accessory Drive
Drive Belt
Belt
2012-14
2012-14 Models
Models with
with
4B1
4B1 // 4J1
4J1 Engines
Engines
Front
Front End
End Cross
Cross Member
Member
Weld
Weld Locations
Locations -- SMR
SMR
2013-14
2013-14 Outlander
Outlander Sport
Sport
Securing
Securing Front
Front Inner
Inner Fender
Fender
to
to Front
Front Fascia
Fascia -- SMR
SMR
Revised
Revised Rear
Rear Seat
Seat Belt
Belt Torque
Torque
Specifications
Specifications -- SMR
SMR
EV-ECU
EV-ECU Data
Data List
List Updates
Updates -SMR
SMR
2014
2014 Mirage
Mirage
TSB-14-11-002
TSB-14-11-002
TSB-14-16-001
TSB-14-16-001
TSB-14-42B-002
TSB-14-42B-002
TSB-14-51-001
TSB-14-51-001
TSB-14-52A-001
TSB-14-52A-001
TSB-14-54-004
TSB-14-54-004
2014
2014 Mirage
Mirage
2014
2014 Mirage
Mirage
2012-14
2012-14 i-MiEV
i-MiEV
Subject
Subject
Instructs
dealers
Instructs dealers to
to inspect
inspect air
air
bag
bag wiring
wiring harness
harness and
and replace
replace
the
the air
air bag
bag ifif the
the harness
harness is
is
damaged.
damaged.
Adds
Adds high
high voltage
voltage caution
caution
statements
statements to
to several
several service
service
groups
groups in
in the
the service
service manual.
manual.
Provides
Provides instructions
instructions for
for repair
repair
of
starter
misalignment.
of starter misalignment.
Advises
Advises replacement
replacement of
of the
the al­
al­
ternator
ternator with
with one
one featuring
featuring aa
one-way
one-way clutch.
clutch.
Adds
Adds location
location of
of addition
addition under­
under­
coat
coat sealant
sealant for
for vehicles
vehicles with
with
new
new design
design under
under cover.
cover.
Updates
Updates service
service manual
manual to
to show
show
aa change
change from
from aa clip
clip to
to aa bolt.
bolt.
Revises
Revises torque
torque specs
specs for
for rear
rear seat
seat
bolt
bolt mounting
mounting fasteners.
fasteners.
Updates
Updates the
the EV-ECU
EV-ECU Data
Data list
list
with
with corrected
corrected information
information
77
245721_TT_Newsletter.r1.indd 7
3/6/14 3:19 PM
� Copyright 2014 Mitsubishi Motors North America, Inc.
� Copyright 2014 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
8
245721_TT_Newsletter.r1.indd 8
8
3/6/14 3:19 PM