TSB-12-52A-003

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Technical Service Bulletin
SUBJECT:
RATTLE OR TICKING NOISE FROM GLOVE BOX
No:
TSB−12−52A−003
DATE:
November, 2012
MODEL:
2013 Outlander
Sport/RVR
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
Customers of affected vehicles may report a rattle or ticking noise from the glove box area when travelling
over railroad tracks, highway lane markers (“Botts dots”) or rough road surfaces. This may be caused
by contact between the glovebox and the dash. This TSB instructs technicians to remove the existing
glovebox felt insulating strips and add a new felt strip in a different location to suppress the noise.
AFFECTED VEHICLES
2013 Outlander Sport/RVR built prior to September 4, 2012
REPAIR PROCEDURE
1. Remove existing felt strips from the indicated areas
and discard them.
NOTE: These felt strips will not be replaced.
LH (inboard)
RH (outboard)
Continued
Copyright 2012, Mitsubishi Motors North America, Inc.
(3925)
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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TSB−12−52A−003
2. Cut a 6mm x 30mm felt strip from the 1mm thick sheet
of non−woven felt provided in the Noise Suppression
Service Kit (p/n MB991752). Place it over the guide at
the RH side of the glove box opening as shown in the
photo. Press the felt against the guide to ensure
proper adhesion.
3. Test drive the vehicle on a rough road to confirm the
noise is no longer present.
Wrap felt over guide
with equal length on
each side.
6mm
(0.24”)
30mm (1.18”)
Not to scale
PARTS INFORMATION
Use only the following Genuine Mitsubishi parts:
0.5mm
non−woven
felt (x2)
Urethane
padding
10mm X
50mm X
254mm
(x5)
1.0mm
non−woven
felt (x2)
2.0mm
non−woven
felt (x2)
Plastic
Tape
MB991752: Service Kit − Noise Suppression
One kit will be automatically shipped to each dealer
with stock orders beginning November 13, 2012.
Cut one 30mm x 6mm strip of 1mm thick non−woven felt
per vehicle.
Urethane padding
5mm X 30mm X 2M
0.5mm non−woven felt strips (x5)
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an affected
vehicle is reported with the described condition, diagnose the condition, repair as described in this bulletin
and submit a normal warranty claim using the following information.
2013 Outlander Sport Glove Box Noise Correction
Nature Code: 81L
Cause Code:
450
Labor Operation No.: 523131 95
Time Allowance:
0.2 hr.
Parts:
Part No.
Qty.
Cost Allowance
FELTKIT
1
$3.60
Warranty Coverage: Basic Coverage. Refer to the Superscreen for basic coverage terms
applicable to each vehicle.