T-SB-0117-19_Rev
Service Bulletin Details
Public Details for: T-SB-0117-19_Rev
Tsb: revision notice december 02, 2019 rev1: ? The bulletin title and software update section have been updated. Any previous printed versions of this bulletin should be discarded. Some 2014 model year corolla vehicles equipped with entune?
Models from 2014
2014 TOYOTA CAMRY |
2014 TOYOTA COROLLA |
2014 TOYOTA RAV4 |
T-SB-0117-19 Rev1 August 28, 2019 Entune Audio Head Unit Software Update (Denso-Ten) Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2014 - 2015 Camry, Camry HV 2014 - 2015 Corolla, RAV4 2015 Prius C ADDITIONAL INFORMATION REVISION NOTICE December 02, 2019 Rev1: The bulletin title and Software Update section have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0015-15. Service Bulletin No. T-SB-0015-15 is obsolete and any printed versions should be discarded. Introduction Some 2014 model year Corolla vehicles equipped with Entune™ Audio (version BU.26.42) or Entune™ Premium Audio (version AU.26.61) may exhibit one or more of the following conditions. Apps screen displays after reroute (Entune™ Premium Audio only) Voice command system freezes during phonebook transfer Voice command system freezes when radio is in XM mode Bluetooth® is inoperative while using Apps Sent SMS message continually appears on display audio for BlackBerry® devices (Q10 and Z10) © 2019 Toyota Motor Sales, USA Page 1 of 19 T-SB-0117-19 Rev1 August 28, 2019 Page 2 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Some 2014 model year Corolla and RAV4 vehicles equipped with Entune™ Audio (version BU.30.05 and BU.30.25), Entune™ Audio Plus (version DU.35.08), or Entune™ Premium Audio (version AU.30.08 and AU.35.05) may exhibit one or more of the following conditions. Voice command system freezes when voice command is used immediately after ignition is ON (Entune™ Premium Audio only) Entune™ function is inoperative (Entune™ Premium Audio only) Cover art does not match with HD Radio™ music playing (Entune™ Premium Audio only) Music cannot be selected through voice command system (Entune™ Premium Audio only) when a device has more than 15,000 songs XM preset channels are removed (Entune™ Premium Audio only) Radio freezes after inputting a certain address in navigation destination (Entune™ Premium Audio only) Bluetooth® connection is dropped Phonebook does not transfer Browse button does not appear in Bluetooth® Audio Bluetooth® connected device cannot be changed Voice command system is inoperative after deleting all contacts Connected Bluetooth® device cannot be deleted User setting is deleted Some 2014 model year vehicles equipped with Entune™ Audio (version BU.30.18, BU.30.27, BU.30.21, BU.30.31), Entune™ Audio Plus (version DU.35.16), or Entune™ Premium Audio (version AU.30.26, AU.30.51, AU.36.66, AU.35.16, AU.35.17) may exhibit one or more of the following conditions. Cover art does not change when changing songs on Bluetooth® Audio (Entune™ Audio, Entune™ Premium Audio only) Audio automatically becomes “Audio off,” disconnects Bluetooth® automatically, or will not automatically play Bluetooth® Audio volume fluctuates or goes back to default setting or becomes louder for an instant Will not display playlist in browse properly © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 3 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Will not recognize the music title in iPod™ No sound on iPod™ Video while time count on the video is progressing correctly Could not playback CD A loading screen continues being displayed at the time Continuously reboots Radio screen changes to an arbitrary rear camera screen while driving Added App is not added at end of the Apps list Mandatory update pop-up appears after Bluetooth® is disconnected Unit freezes or no response when using voice command Buttons and radio screen related to Phone and Apps won’t respond Voice command shuts down in the middle or no guidance at all Voice command initialization not completed or takes long time to complete initializing Music Voice Recognition is not available (Entune™ Audio, Entune™ Premium Audio only) Won’t display email or text message properly (no body text, no line break, shows the same message twice) Incoming email or text message shown after email has already been viewed in Messages screen “Text to speech” readout does not work or slow response, and volume does not change Old email or text message is included in new contents when incoming mail message is read aloud Audio system sound does not MUTE during email reading aloud Weather map will not open and only beeps There is no car cursor on the simple map traffic screen Will not display Phone call list properly Will not go to Map screen or no map on Home screen (Entune™ Premium Audio only) Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only) No map is displayed with new vehicles (Entune™ Premium Audio only) “i” button is displayed when navigation route guidance is not used (Entune™ Premium Audio only) Radio screen goes blank or freezes occasionally while using navigation function (Entune™ Premium Audio only) One Shot Address Entry doesn’t work sometimes (Entune™ Premium Audio only) Unit freezes when searching route to home memorized in preset memory (Entune™ Premium Audio only) © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 4 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Some 2014 model year vehicles equipped with Entune™ Audio Plus (version DU.70.09) or Entune™ Premium Audio (version AU.70.09) may exhibit one or more of the following conditions. A ringtone does not sound when phone call is received during route guidance (Entune™ Premium Audio only) Voice command cancels unexpectedly (Entune™ Audio Plus and Entune™ Premium Audio only) “Yes” button is grayed out in the Bluetooth® Call Confirm screen (Entune™ Audio Plus and Entune™ Premium Audio only) Connected phone does not show as connected (Entune™ Audio Plus and Entune™ Premium Audio only) “Connecting” message for text message does not go away when phone is already connected (Entune™ Audio Plus and Entune™ Premium Audio only) Cache radio is rewound by itself after voice command usage (Entune™ Premium Audio only) Touch screen button is unresponsive on Entune™ caution screen (Entune™ Audio Plus and Entune™ Premium Audio only) Some text messages do not display on the screen (Entune™ Audio Plus, Entune™ Premium Audio only) In Home screen, full screen of Entune™ audio app is not shown (Entune™ Audio Plus and Entune™ Premium Audio only) Radio takes time to read out messages after “Show my message” voice command is recognized Voice command cannot be recognized during map route guidance (Entune™ Premium Audio only) Incorrect destination is set when voice command is used (Entune™ Premium Audio only) Some audio sources do not display when voice command is used (Entune™ Audio Plus and Entune™ Premium Audio only) Weather of some cities does not display when voice command is used (Entune™ Audio Plus and Entune™ Premium Audio only) Voice command for music is not recognized (Entune™ Audio Plus and Entune™ Premium Audio only) Some Playlists cannot be chosen when voice command is used (Entune™ Audio Plus and Entune™ Premium Audio only) Radio freezes when voice command is used (Entune™ Audio Plus and Entune™ Premium Audio only) © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 5 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Blank radio presets are not skipped with steering wheel switch (Entune™ Audio Plus, Entune™ Premium Audio only) Destination cannot be set (Entune™ Premium Audio only) Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only) Intersection map is not displayed (Entune™ Premium Audio only) Traffic incident icon is not displayed (Entune™ Premium Audio only) Radio freezes with navigation operation (Entune™ Premium Audio only) Touch screen becomes unresponsive after setting destination nearby and pop-up screen of “You are nearby” displays (Entune™ Premium Audio only) Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only) Radio reboots with navigation operation (Entune™ Premium Audio only) Along My Route POI search does not show any results (Entune™ Premium Audio only) Traffic information icon does not display after returning from future time prediction to current time (Entune™ Premium Audio only) Traffic information does not display (Entune™ Premium Audio only) Doppler traffic does not display after removing map SD card and reinserting it (Entune™ Premium Audio only) Traffic event does not display intermittently (Entune™ Premium Audio only) HD Traffic™ does not display intermittently (Entune™ Premium Audio only) Audio Plus (version DU.70.26), or Entune™ Premium Audio (version AU.70.28) may exhibit one or more of the following conditions: A part of music information of the whole album is not displayed when album art is pressed Revised Quick Reply message returns to default after key cycle Device names in Bluetooth® setup screen are grayed out Bluetooth® is disconnected and does not reconnect automatically Pronunciation of French name streets is incorrect HD Traffic™ does not display Voice command cannot be used and repeats “voice recognition initializing” (Entune™ Premium Audio only) © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 6 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.38.11 or BU.70.25), Entune™ Audio Plus (version DU.70.31), or Entune™ Premium Audio (AU.70.33 or AU.38.32) may exhibit one or more of the following conditions: Voice command cannot be used and repeats “voice recognition initializing” (Entune™ Audio Plus only) Browse button is not displayed on Bluetooth® Audio screen Radio freezes during phonebook transfer Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.38.44 or BU.70.26), Entune™ Audio Plus (version DU.70.61), or Entune™ Premium Audio (AU.70.61 or AU.38.71) may exhibit one or more of the following conditions: When pushing the off-hook button during a call (No held calls/No incoming calls), it is not possible to switch to on hold Unable to switch a current call to “Hold” Black screen (radio still plays) Pandora© displaying incorrectly Will not add destination when pressed on Voice Recognition screen Voice Recognition suddenly ends When switching from XM to AM/FM, the radio stays on XM Voice Recognition inoperative for Entune™ apps Entune™ icons are yellow blocks Frequency displays incorrectly after pressing Scan button multiple times Navigation is frozen or clock has stopped HD Traffic data is not shown on the map Unable to perform “Web Search” using Voice Recognition © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 7 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.70.29 or BU.38.47), Entune™ Audio Plus (version DU.70.69), or Entune™ Premium Audio (AU.70.69 or AU.38.83) or earlier may exhibit one or more of the following conditions: Audio source information does not match between the head unit and instrument cluster Incorrect phone number displayed on instrument cluster during the first few seconds on an incoming call Browse button is missing during Bluetooth audio on supported phones Phone book transfer cannot be interrupted once it has been started If hands-free Bluetooth fails to connect, it will not display the connection failure screen When connecting an audio player and the system times out, the incorrect screen displays Device information missing and only the device name is shown Weather icon flickers intermittently Bluetooth status is not displayed in the radio options screen ETA is displayed in the quick message Track name is not displayed on iHeartRadio screen Screen does not transition to the sonar screen intermittently Apps menu screen freezes intermittently Error codes cannot be cleared from service menu Voice Recognition is slow to respond or freezes Intermittent black screen or screen shuts off “Message list could not be loaded” or SMS messages will not be read intermittently Intermittently Entune™ will not launch Intermittent rebooting or resetting Stuck on “Hello” screen Time doesn’t update when crossing time zones Cancel button is inoperative in Add Device Screen Bluetooth intermittently disconnects or doesn’t connect or reconnect Stuck on “retrieving messages. Please wait...” screen Unable to change to FM mode Audio hard button is inoperative after Voice Recognition Half of the home screen is displayed in the service menu Audio is missing from the home screen Home screen is displayed when screen off is selected © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 8 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Introduction (continued) Stuck on “Transferring contacts” screen “Go” button on voice recognition screen is intermittently inoperative Weather map button is intermittently inoperative Audio information does not match between the instrument cluster and the head unit Instrument cluster displays incorrect information when on XM mode Rumble sound coming from radio when no audio is playing USB audio resets after ignition off and on Hands-free settings reset after ignition off and on Some 2014 – 2015 model year vehicles equipped with Entune™ Premium Audio (AU.70.81 or AU.38.93) or earlier may exhibit one or more of the following conditions. Unable to make calls from call history Unable to send SMS messages Abnormal operation when switching between phones Browse button missing when using BT Audio Intermittent rebooting Low Fuel pop-up not working Intermittent radio freezing Phonebook transfer will not complete Incoming call displays phone number instead of phonebook name Unable to download Entune Apps Incorrect vehicle position on TrafficMap Phonebook image missing on incoming call Intermittent slow phone connection time Unable to set channel presets Phonebook images will not load or are not complete Bluetooth intermittently disconnects Speed limits are not displayed Abnormal route guidance Follow the Repair Procedure in this bulletin to install the latest software version. © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 9 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Warranty Information OP CODE EL1503 DESCRIPTION MODEL TIME OFP Camry, Camry HV 86140-06190 86140-06390 86140-06070 86804-06160 86804-06140 86804-06110 86804-06100 Corolla 86140-02050 86804-02020 Software Update 0.3 Prius C 86804-52020 86140-52320 RAV4 86140-0R090 86140-0R100 86140-42190 86140-42200 86804-0R010 86804-0R020 86804-42090 T1 T2 87 74 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 10 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Software Update HEAD UNIT MODEL YEAR MODEL APPLICABLE FILE ON USB DRIVE 2014 Camry, Camry HV, Corolla, RAV4 13TBDANA-CA01_7031.zip Entune™ Audio Rav4, Corolla 2015 Entune™ Audio Plus Camry, Camry HV, Prius C, 13TBDANA-CA02_3848.zip 2014 – 2015 RAV4 13TDDANA-CA01_7073.zip 2014 Camry, Camry HV, Corolla, RAV4 2015 Camry, Camry HV, Prius C, Corolla, RAV4 Entune™ Premium Audio 13TDANNA-CA09_0001.zip *ALL files MUST be included in one USB flash drive which will be used for the update. MULTIMEDIA SOFTWARE FILE DOWNLOAD The multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped) from the zip file and saved directly to a blank USB flash drive. For USB flash drive requirements and download instructions, refer to TIS – Diagnostics – Reprogramming – Reference Documents – Multimedia Software Download Instructions. © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Page 11 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure 1. Confirm the audio system type by checking the Panel ID printed above the top-right or bottom-right of the display. Figure 1. Corolla Figure 2. Camry, Camry HV Figure 3. RAV4 Figure 4. Prius C Table 1. Panel ID Information MODEL Camry, Camry HV MODEL YEAR ENTUNE™ AUDIO 2014 100201 2015 100366 Corolla RAV4 Prius C ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM 100202 100203 N/A 100149 100367 100368 100150 2014 – 2015 100327 100328 100325 100326 100319 100324 100459 2015 100505 N/A 100504 2. Insert the USB flash drive into the vehicle USB port. 3. Start the engine. © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) 4. Wait for the Select Audio Source screen to be displayed. Figure 5. 5. Wait until the USB source icon highlights and displays the USB name with the icon. Figure 6. © 2019 Toyota Motor Sales, USA Page 12 of 19 T-SB-0117-19 Rev1 August 28, 2019 Page 13 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) 6. Go to the Setup screen. A. For Entune™ Audio, press the Setup button on the panel. Figure 7. Corolla Figure 8. Camry, Camry HV Figure 9. RAV4 Figure 10. Prius C B. For Entune™ Audio Plus and Entune™ Premium Audio, press the Apps button on the left of the panel. Figure 11. Figure 12. © 2019 Toyota Motor Sales, USA T-SB-0117-19 Rev1 August 28, 2019 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) Figure 13. NOTE If the Entune pop-up displays, select OK. 7. Select Setup on the Apps screen. Figure 14. 8. Select General on the Setup screen. Figure 15. © 2019 Toyota Motor Sales, USA Page 14 of 19 T-SB-0117-19 Rev1 August 28, 2019 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) 9. Select Software Update from the list on the General Settings screen. Figure 16. HINT Scroll down the list until Software Update is displayed. Figure 17. 10. Select Update on the Software Update screen. Figure 18. NOTE If software has been detected properly, a “New software was found.” pop-up will be displayed. © 2019 Toyota Motor Sales, USA Page 15 of 19 T-SB-0117-19 Rev1 August 28, 2019 Page 16 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) Figure 19. 11. Verify that the NEW software is up to date on the Software Update screen. NOTE Update Software is enabled ONLY if there is an update newer than the current software. Table 2. Software Version Information ENTUNE™ AUDIO ENTUNE™ AUDIO PLUS NEW VERSION TYPE CURRENT VERSION CURRENT VERSION 2014 – 2015 Corolla, RAV4, 2014 Camry 2015 Camry, Prius C Operating System BU.70.31 – DU.70.73 Device Driver BU.70.31 BU.38.48 DU.70.73 BU.70.31 BU.38.48 DU.70.73 – – BU.70.31 BU.38.48 BU.70.31 BU.38.48 BU.70.31 BU.38.48 BU.70.31 BU.38.48 BU.70.31 BU.38.48 Audio Navigation Bluetooth GUI Middle Ware Kernel Voice Recognition BU.26.42 BU.30.05 BU.30.18 BU.30.21 BU.30.27 BU.30.31 BU.38.31 BU.38.44 BU.38.45 BU.38.46 BU.38.47 BU.70.06 BU.70.25 BU.70.26 BU.70.27 BU.70.28 BU.70.29 ENTUNE™ PREMIUM AUDIO NEW VERSION DU.35.08 DU.35.16 DU.35.17 DU.70.09 DU.70.11 DU.70.26 DU.70.31 DU.70.34 DU.70.61 DU.70.64 DU.70.68 DU.70.69 © 2019 Toyota Motor Sales, USA 2014 – 2015 RAV4 – DU.70.73 DU.70.73 DU.70.73 DU.70.73 DU.70.73 NEW VERSION CURRENT VERSION AU.26.61 AU.30.08 AU.30.26 AU.30.51 AU.35.05 AU.35.16 AU.35.17 AU.35.53 AU.35.66 AU.38.32 AU.38.42 AU.38.44 AU.38.71 AU.38.74 AU.38.81 AU.38.83 AU.38.88 AU.70.09 AU.70.11 AU.70.28 AU.70.33 AU.70.34 AU.70.61 AU.70.64 AU.70.68 AU.70.69 AU.70.75 2014 – 2015 Corolla, RAV4, 2014 Camry 2015 Camry, Prius C AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 AU.70.81 AU.38.93 T-SB-0117-19 Rev1 August 28, 2019 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) 12. Select Update Software on the Software Update screen. Figure 20. 13. Select Yes on the “Would you like to start the software update?” pop-up. Figure 21. Figure 22. NOTE Entune™ Audio Plus ONLY: Select the left box on the “This preset is currently empty. Would you like to save [XXXX] as a preset?” pop-up. 14. The unit will begin installation. Figure 23. NOTE Do NOT turn off ACC BEFORE the software is ready for updating. © 2019 Toyota Motor Sales, USA Page 17 of 19 T-SB-0117-19 Rev1 August 28, 2019 Entune Audio Head Unit Software Update (Denso-Ten) Software Update Procedure (continued) 15. When “The software is ready for updating.” displays, cycle the ignition OFF, wait for 30 seconds, then cycle the ignition ON again. Figure 24. 16. Wait for the audio system to finish the software update. Figure 25. NOTE Do NOT turn off ACC BEFORE the next Toyota logo screen displays. 17. When the Toyota logo screen is displayed, the update is finished. Figure 26. 18. Remove the USB flash drive from the vehicle USB port. © 2019 Toyota Motor Sales, USA Page 18 of 19 T-SB-0117-19 Rev1 August 28, 2019 Page 19 of 19 Entune Audio Head Unit Software Update (Denso-Ten) Software Version Confirmation 19. Wait for the Select Audio Source screen to be displayed. Figure 27. 20. Perform steps 6 – 9 of the Software Update procedure to re-enter the Software Update screen. 21. Verify that the software information is updated on the Software Update screen. Table 3. New Software Version Information ENTUNE™ AUDIO TYPE ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM AUDIO NEW VERSION 2014 – 2015 Corolla, RAV4, 2014 Camry 2015 Camry, Prius C 2014 – 2015 RAV4 2014 – 2015 Corolla, RAV4, 2014 Camry 2015 Camry, Prius C Boot BU.70.31 – DU.70.73 AU.70.81 AU.38.93 Voice Recognition BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 GUI BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 Audio BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 Bluetooth BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 Navigation – – – AU.70.81 AU.38.93 Device Driver BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 Kernel BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 Operating System BU.70.31 – DU.70.73 AU.70.81 AU.38.93 Middle Ware BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 Power BU.70.31 BU.38.48 DU.70.73 AU.70.81 AU.38.93 © 2019 Toyota Motor Sales, USA