T-TT-0588-19
Service Bulletin Details
Public Details for: T-TT-0588-19
Tt: some 2020 model year vehicles may display abnormal safety connect operation during pds due to dcm activation issues. This condition is characterized by no dtcs present and after the initial sos light flashing sequence after ignition on,
- 2020 -
Models from 2020
2020 TOYOTA 4RUNNER |
2020 TOYOTA C-HR |
2020 TOYOTA CAMRY |
2020 TOYOTA COROLLA |
2020 TOYOTA RAV4 |
2020 TOYOTA SEQUOIA |
2020 TOYOTA TACOMA |
2020 TOYOTA TUNDRA |
Tech Tip T-TT-0588-19 Subject December 05, 2019 Market Abnormal Safety Connect Operation during PDS Service Category Section Audio/Visual/Telematics Cellular Communication USA Applicability 20MY 17CY+ DCM - Equipped Vehicles APPLICABLE VEHICLES 2020 2020 2020 2020 Tacoma 4Runner RAV4 Corolla Hatchback 2020 2020 2020 2020 Tundra C-HR Camry Sequoia CONDITION Some 2020 model year vehicles may display abnormal Safety Connect operation during PDS due to DCM activation issues. This condition is characterized by no DTCs present and after the initial SOS light flashing sequence after ignition on, neither the red nor green light stays on in the overhead console. To determine if a vehicle is experiencing this condition, connect a Techstream and navigate to: Telematics-Data List - “Telematics Activation Status”. If this value is displayed as “Shipping”, continue to the recommendations below, and do not create a TAS case. RECOMMENDATIONS If the “Telematics Activation Status” is displayed as “Shipping”, 1) Create an email that contains the following information: VIN IMEI from Telematics-Data List MSISDN from Telematics-Data List Make/Model Date/time of last ignition event Contact information 2) In the subject line, write “Shipping Mode Account Repair: VIN-”, and include the vehicle VIN. 3) Send the email to [email protected] You will receive an acknowledgement which includes a Command Center ticket # for tracking purposes. These types of account issues are resolved on the server side, no vehicle repairs are typically needed. Once the issue is resolved, you will receive a separate validation email within 3 business days. For any follow-up information or questions, send an email to [email protected] and include your Command Center ticket # as well as the VIN of the affected vehicle. If the “Telematics Activation Status” is NOT displayed as “Shipping”, continue diagnosis as per the repair manual. LINK REFERENCES This Tech Tip does not contain any link references Expires on Ver. 2.11 08/11/2019 T 12/05/2020 © 2019, Toyota Motor Sales, USA Page 1 of 1