Subaru Retailers

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: January 20, 2020
WUT-05 Forester Rear Coil Springs – Customer Satisfaction Service Program
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program
to replace the rear coil springs on certain 2014-2016 model year Forester vehicles. Over time, if the rear
coil spring outer coating is damaged by stones and other road debris, the spring material may develop
pitting from corrosion and a small section of the spring could break away. When this condition is
present, owners of affected vehicles may notice (i) pieces of metal (spring) on the ground near where
the vehicle is parked or (ii) one corner of the vehicle sitting lower.
Affected Vehicles
There are 498,995 vehicles in the U.S. affected by this campaign
Model Year
Carline
Production Range
2014-2016
Forester
March 25, 2013 – April 28,2016
VIN Range
EG428969 - GH569086
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on
subarunet.com. This information is now available.
Description of the Repair
Subaru retailers will replace both rear coil springs with new springs that have improved resistance to
corrosion.
Owner Notification
Subaru expects to notify affected vehicle owners by first class mail and by email, if a valid email address
is on file, in phases beginning early February 2020. Retailers will be advised when owner notification
begins.
Retailer Responsibility
Retailers are to promptly perform this update on all affected vehicles in their inventory. Additionally,
whenever a vehicle subject to this service program is taken into inventory or in for service, necessary
steps should be taken to ensure the update has been made before selling or releasing the vehicle.
Any vehicles listed in a service program that are in the retailer’s stock must be:
• Immediately identified.
• Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or
repair.
• Updated in accordance with the repair procedures outlined in this Service Program Bulletin.
Service and Claim Instructions
Please refer to the WUT-05 Service Program Bulletin on STIS.