V932001_2058372
Service Bulletin Details
Public Details for: V932001_2058372
Software-related deviation in the high-voltage battery charging voltage control module -j966-.
Models from 2019
2019 VOLKSWAGEN E-GOLF |
2019 VOLKSWAGEN EGOLF |
Models from 2018
2018 VOLKSWAGEN EGOLF |
Models from 2017
2017 VOLKSWAGEN EGOLF |
Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Transaction No: 2058372/1 Release date: 1/30/2020 Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To e-Golf 2017 – 2019 All All AU_HW950000 AU_KW99999 Revision Table Instance Number Published Date Version Number 2058372/1 01/30/ 2020 93-20-01 Reason For Update Original publication. One of the following conditions is present after the vehicle was left plugged-in to an AC charging station for an extended period of time after charging has finished: The vehicle cannot be started (“Ready” mode cannot be established). The 12 Volt battery is dead, or the vehicle requires a jump-start. The vehicle and/or charge socket cannot be unlocked using the remote control key. Technical Background Software-related deviation in the High-Voltage Battery Charging Voltage Control Module -J966-. Production Solution Optimized software in the High-Voltage Battery Charging Voltage Control Module -J966-. Service Step 1: Update Software of the High-Voltage Battery Charging Voltage Control Module -J966Note: Prior to launching the ODIS service diagnostic applications and starting control module update process, confirm Date/Time & Time Zone. The Windows date/time and time zone settings are used by the diagnostic software as a component of the diagnostic logs submitted for warranty purposes. If the date/time and time zone are incorrect on submitted diagnostic logs, warranty claim reimbursement may be questioned and/or delayed. Ensure date/time etc. settings are correct as follows: 1. From the Windows desktop toolbar, double click on the local time indicator (typically found in the lower right corner of the desktop). 2. Use the tabs to ensure the current date/time, and time zone applicable to your location is set correctly. Page 1 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Transaction No: 2058372/1 Release date: 1/30/2020 Tip: To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603 “Software Version Management”. The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim. ODIS tester: The ODIS tester patch version 5.1.6 and the baseline version 2.39.13 or higher must be installed. Connect a GRX3000VAS or MTRMSP0702 battery maintainer/charger to the vehicle battery. Make sure that during the software update no electro-magnetic radiation sources (for example, mobile phones or cordless phones) are used in or near the vehicle. A cable connection between the ODIS tester and the vehicle must be used. When using a Bluetooth or WIFI connection (diagnostic tool) the software update may fail. During the software update switch the hazard warning lights on to ensure a constant CAN data bus activity of the vehicle. Note: The vehicle must not be connected to a High Voltage charger during this update. Using software version management (SVM), update the software of the charge manager module (diagnostic address BD). To perform the software update, after the full vehicle scan, click on the “Special Functions” tab and select “Adapting Software”. Follow the on screen prompts using the SVM unit code as listed in the table below. Note: This update is only applicable to the specific part numbers and software levels listed in the table below. If the SW level is already at the highest version shown this bulletin does not apply. Page 2 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Old Part Number Old Version 5QE 915 022 AD SW 1094 5QE 915 022 AP SW 1096 5QE 915 022 AC SW 1094 New Part Number Transaction No: 2058372/1 Release date: 1/30/2020 New Version SVM Unit Code SW 1100 3E2D 5QE 915 022 BP SW 1095 5QE 915 022 AH SW 1097 5QE 915 022 BN SW 1095 5QE 915 022 AK SW 1097 5QE 915 022 AN SW 1096 Note: During the software flash process the sound generator may output noise. This is normal, and will stop once the flash process is complete. WARNING: Radiator Fan(s) may cycle ON high speed during the Update Process! There is a risk that personal injury may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during Update Process! Step 2: Ignition Key Cycle After the software update process has finished completely, perform an additional ignition key cycle. Switch ignition “OFF” for 5 seconds. Switch ignition “ON” and continue with the additional steps below. This will reactivate the high voltage battery system for the remainder of this procedure. Step 3: Set Default Charge Settings in the e-manager After updating the software of the High-Voltage Battery Charging Voltage Control Module -J966- the settings for maximum charge level, minimum charge level, and charging current must be adjusted to default values in the e-manager. Page 3 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Transaction No: 2058372/1 Release date: 1/30/2020 Navigate to the e-manager in the Infotainment system, and select the “Basic settings” function. Select the drop down box and set maximum charging current to “Max.” Select the slide bar and set the minimum battery charge level at 30%. At the e-manager screen, select the arrow button to access settings. No departure time should be checked Page 4 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Transaction No: 2058372/1 Release date: 1/30/2020 In departure time settings screen, select the charging location. No departure time settings are needed. In the charging locations screen, select the arrow button to access settings. Set the Max battery charge level to 100%. Set the Max charging current to “Max.” Exit back to the e-manager. Step 4: Exit GFF If necessary during GFF exit, perform calibration of the three-phase current drive -VX54-. Page 5 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Transaction No: 2058372/1 Release date: 1/30/2020 Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To e-Golf 2017 – 2019 All All AU_HW950000 AU_KW99999 SAGA Coding Claim Type: Use applicable Claim Type 1) HST Damage Location (Depends on Service No.) -- Use applicable when indicated in Elsa (L/R) Damage Service Number: Code 9351 0039 Parts Manufacturer e-Golf Labor Operation 3) : Charge Battery 27068950 = 10 TU Labor Operation 3) : Update Programming See GFF Time expenditure Causal Part: Select Labor Operation 01500000 SJ8 2) Diagnostic Time 4) GFF Time expenditure 01500000 = actual GFF printout - 75 TU max. Road Test 01210002 = 00 TU YES NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU NO Claim Comment: Input “As per Technical Bulletin 2058372” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only. 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policy Procedures Manual. Page 6 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 93-20-01 - High Voltage Battery Charge Management - No Start, 12 Volt Battery Drain While Plugged-In Transaction No: 2058372/1 Release date: 1/30/2020 Required Parts and Tools No Special Parts required. Tool Description Tool No: Midtronics Battery Tester/Maintainer GRX3000VAS or MTRMSP0702 VAS Diagnostic Tool VAS 6150/X & VAS 6160/X with ODIS Service with current online updates Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 7 of 7 plus attachment © 2020 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. OWNER INFORMATION ABOUT CONTROL MODULE TUNING* ACKNOWLEDGEMENT AND AUTHORIZATION FOR REPROGRAMMING (REFLASHING) OF CONTROL MODULE(S) *) “TUNING” is described as the addition of or modification of any component which causes a Volkswagen vehicle to perform outside the normal parameters and specifications approved by Volkswagen Group of America / Volkswagen Group Canada. Date: Dealer Number: Vehicle Identification Number: Repair Order Number: Dealer stamp I , owner or driver of the above identified Volkswagen, confirm: - “Tuning” as described above (especially power increasing modifications) has NOT been performed on my vehicle. - “Tuning” as described above has been performed on my vehicle and the following components were modified or installed: TUNING was performed by (Please provide Company name and telephone number, if you wish us to contact them): I understand that if my Control Module is determined to have been tuned, any damage caused by the tuning of the Control Module (including adverse emissions consequences) will not be covered by VWGoA / VGC warranties. I am permitting an authorized Volkswagen Dealer to reflash (update) my Control Module, and by doing so, I understand that this process will automatically overwrite (destroy) and permanently delete any tuning program that was previously installed on the Control Module of my Volkswagen vehicle. By signing below, I fully acknowledge and understand that the tuning program will not be restored and VWGoA / VGC, will not be liable in any way for the loss of tuning data. Signature of Customer E 2020 Volkswagen Group of America Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of VGoA / VGCA Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, .electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.