PC732 2020 Sentr

QUALITY ACTION
CAMPAIGN
BULLETIN
MY20 Sentra Quality Hold
Reference: PC732
Date: January 30, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY 2020 Sentra (B18)
NA
682*
January 30, 2020
YES
*95 VINs are assigned to Puerto Rico
***** Detailed Information *****
Nissan is committed to a high level of customer service and satisfaction. This commitment requires
Nissan to periodically place certain vehicles on temporary Quality Assurance (QA) Hold to assure that
these vehicles, as delivered to our customers, meet our exacting standards and our customers’
expectations.
Effective immediately, Nissan is placing a temporary Quality Assurance (QA) Hold on six hundred
eighty-two (682) specific MY2020 Sentra vehicles in dealer inventory. There may be a potential
crack on the left side of the steering gear housing and/or the rearview mirror may not be mounted
to Nissan specifications. Nissan engineering is studying these concerns and will provide the
appropriate field actions as quickly as possible.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this quality hold using Service Comm or DBS National
Service History – Open Campaigns I.D. PC732
 New vehicles in dealer inventory can be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this
Quality Hold.
3. Nissan will provide an updated status, to include next steps, no later than the week ending
February 14, 2020.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
CAMPAIGN ID: PC732 | Original Document