White Paint Dela

QUALITY ACTION
CAMPAIGN
BULLETIN
White Paint Delamination Warranty Extension
Dealer Notification
Reference: Pearl White Paint
Date: January 10, 2020
Attention: Dealer Principal, Sales, Service, Parts Managers, and Warranty Admin
Affected
Models/Years:
2013 Rogue**
*
Affected
Population:
Dealer
Inventory:
SERVICE COMM*
Activation date:
Stop Sale
In Effect
5,528
NA
January 10, 2020
NO
Eligibility will appear on the warranty extension page of Service Comm
Limited to a specific production date range
**
On October 17, 2019, Nissan distributed a dealer announcement notifying dealers of a proposed
class action settlement (Nelson v. Nissan North America, Inc., Case No. 3:17-cv-01114 (M.D.
Tenn.)), concerning paint peeling on Nissan Rogue vehicles. The announcement provided a copy of
notices sent to affected owners.
A court hearing occurred on December 19, 2019 and the proposed settlement was approved by the
presiding court for owners of pearl white Nissan Rogues produced between January 11, 2013
and April 23, 2013.
Owners of eligible vehicles will receive a notification of the settlement from the third party
settlement administrator indicating their eligibility for the following:


Warranty extension of 48 months and unlimited miles to their current 36 month/36,000 mile
new vehicle limited warranty for a total of 84 months/unlimited mile warranty coverage for
the pearl white paint for delamination
The paint warranty extension will allow for a one-time full vehicle repaint (subject to a
customer copayment)
Time from New Vehicle
Limited Warranty
Expiration
Up to 2 Years
3-4 Years


Nissan Expense
Coverage
Customer Copay
90%
70%
10%
30%
Eligible owners can also obtain coverage for rental car ($400 max) arising from the repaint
Eligibility for Nissan’s Vehicle Purchase Program (A-Plan) until April 30, 2020.
Settlement details for this warranty extension can be found at the following website:
www.vehiclepaintsettlement.com
PEARL WHITE PAINT DELAMINATION WARRANTY EXTENSION | Original Document
***** What Dealers Should Do *****
1. Dealers should handle all paint repairs under this warranty extension for the customer.
 Owners will present their vehicle at a Nissan dealer for an inspection and estimate.
 Dealers will determine if paint delamination occurred and contact a local, Nissan
certified, body shop to prepare an estimate when applicable.
 Paint delamination examples:

Dealers will submit the estimate to the warranty claims call center using the preapproval form available in ASIST (see #3).

Dealers will inform owners of their copayment amount after receiving pre-approval
from the warranty claims call center using the online form in ASIST and obtain owner
authorization to repair.

Once owner approval is received, dealers will authorize certified shops to conduct
repairs.
Note: Dealers are responsible for collecting customer copayment amounts
from the customer and paying the certified shop for the repairs

Dealers will be given an administration fee of $280 for handling this process for the
customer
2. Warranty Coverages for pearl white paint delamination:
 Rental/loaner vehicle coverage ($400 max) is available while the vehicle is being
repainted at the certified shop.
 Owners should continue driving their vehicle while waiting for an opening in a
certified shop’s schedule.

Labor totals are determined using the flat rate in the Paint Flat Rate Manual.
Covered expenses are:
 Remove and install front and rear bumpers, preparation for paint, and painting
 Remove and install both front headlamps
 Remove and install hood insulator and hood, preparation for paint, and painting
 Remove and install right and left fender liners, mud guards, and finish molding,
front fender preparation for paint, and painting
 Remove and install antenna assembly
 Tape off front windshield and remove and install wiper arms and windshield
washer nozzles
 Remove and install roof moldings, roof rack/rail, and drop/reinstall headliner,
preparation for painting, and painting
 Blend right and left aperture assembly for pillars, rocker, and floor
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document








Remove and install front/rear door weather-stripping, door handles, and trim
panels
Remove and install left and right mirror assemblies, prep door assemblies for
painting, and painting
Tape off quarter glass, remove and install upper quarter panel trim, mud
guards, and preparation for paint, and painting (including blending of fuel door)
Remove and install rear liftgate door lock, emblems, nameplate, rear spoiler,
liftgate assembly, rear camera, weather-strip and side/upper trim, preparation
for paint, and painting
Remove and install rear tail lamp, backup lamp, high mount lamp in rear
spoiler, and license plate lamps
Labor for post-repair scan, resetting moonroof auto close and window pinch
protection, color sanding and buffing, masking for overspray, disconnecting
and reconnecting the battery
Paint, materials, and hazardous waste fees
Parts removed that cannot be reinstalled (clips, fasteners, body moldings,
emblems, badging, and nameplates)
What is not covered:
 Glass removal
 Rust (see Frequently Asked Questions for additional details)
 Body damage from collisions, dents, scratches, etc.
 Missing trim/moldings
 Removal and installation of any aftermarket parts
3. Dealers will get pre-approval for the estimate through the warranty claims call center
 The pre-call form is located on ASIST under Tech Support Tools. Look for a
link entitled “Warranty Call Center Pre-Call Forms”.
 Enter dealer code and VIN and then select “Paint Warranty”.
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
 Enter the general information and include an email address for response in the
“send copy of this form to:” section.
 Select “Delamination” and enter the following Operations coding. Then attach
any files and photos for the vehicle.
DESCRIPTION
Refinish Block Repair
PO
OP CODE
Z00HAA
SYM
DIA
FRT
46.3 hrs.
Z00HAA
ZB
77
Prep & Mix Time
ZZ99AA
1.7 hrs.
Any vehicle reconditioning required beyond the time and material amounts
specified are the responsibility of the customer and should be invoiced to them
separately.
(Complete Body With All Colored Plastic)
Upon approval and completion of work, Dealer should submit a Primary Operation
(PO) for the full claim amount without deducting the customer copayment amount
shown in the table on page 1. The warranty system will apply and deduct the
appropriate customer copayment amount.
Expense Code
Description
Max Amount
019
Paint & Materials
$1,200
502
Car Rental
$400
536
Admin Allowance
$280
Please refer to WBP19-017 for additional information on rental guidelines
Rental must be claimed as Factory Warranty (FW) under the warranty extension
and not Factory Goodwill (FG).
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
Frequently Asked Questions (FAQ):
Q.
Is this a recall?
A.
No. This is not a recall. This is a warranty extension, which requires a variable customer
copayment based on how many months the vehicle is outside of the new vehicle limited
warranty.
Q.
Are all 2013 Rogue models eligible?
A.
No. Only specific vehicles produced between January 11, 2013 and April 23, 2013.
Q.
How long is the warranty extension?
A.
The warranty is extended for 48 months and unlimited miles from the vehicle’s original 36
month/36,000 mile new vehicle limited warranty for a total of 84 months/unlimited mile
warranty coverage for the pearl white paint for delamination.
Q.
How can a dealer identify vehicles eligible for the warranty extension and the
required copay?
A.
Dealers can refer to the warranty extension page of Service Comm for eligibility. The amount
of copayment can be determined by the amount of time elapsed from the expiration of new
vehicle limited warranty. The customer copayment amount will be confirmed by the paint
estimate pre-approval process.
Q.
What will be the corrective action?
A.
Dealers will work with a certified Nissan body shop to repaint the entire vehicle one time. The
customer will have a variable copayment based on how many months the vehicle is outside of
the new vehicle limited warranty.
Q.
The vehicle requires additional preparation for paint beyond the allotted time and
the customer declines to pay this additional expense. How should I proceed?
A.
Any vehicle reconditioning required beyond the time and material amounts specified are the
responsibility of the customer. This expense will be in addition to the copayment. If the
customer declines and the certified shop is unwilling to guarantee the repaint with the
vehicle’s current condition, the dealer and certified shop should have the customer sign an
acknowledgement indicating they are declining the recommended vehicle conditioning and
the repaint quality cannot be guaranteed if the customer elects to continue with repainting
the vehicle without recommended reconditioning/repairs.
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
Q.
Will a rental car be provided while the vehicle is being repainted?
A.
Yes, affected owners may request a rental vehicle up to a $400 maximum cost while their
vehicle is being repainted. Rental vehicles should only be provided during the time the vehicle
is being repainted. Owners should continue driving their vehicle while waiting for an opening
in a certified shop’s schedule.
Q.
Can customers choose to use a non-certified Nissan body shop?
A.
No.
Q.
Is pearl white the only color covered under this warranty extension?
A.
Yes.
Q.
How can owners take advantage of the vehicle purchase incentive?
A.
Owners can contact Nissan Customer Assistance at (800) 647-7261 and select option 2
between the hours of 7am and 7pm Central Time Monday to Friday and 7am to 6pm Central
Time on Saturdays.
Q.
Is the vehicle purchase incentive offer (VPP A-Plan) available for a limited time?
A.
Yes. Owners must choose to exercise their purchase offer by April 30, 2020.
Q.
Can owners get their vehicle repainted and exercise the vehicle purchase incentive?
A.
Yes. However, only individual owners are eligible to claim the repaint. Dealers cannot claim a
repaint on vehicles acquired through trading or auction purchases.
Q.
Can owners exercise the vehicle purchase incentive and seek reimbursement for
past vehicle repainting expenses resulting from white paint delamination within the
time limits of the extended warranty?
A.
Yes. However, only individual owners are eligible to claim the repaint. Dealers cannot claim a
repaint on vehicles acquired through trading or auction purchases.
Q.
If owners have paid for partial repainting within the time limits of the extended
warranty, can they receive reimbursement of previous expenses and have their
entire vehicle repainted?
A.
Yes. Owners should visit www.vehiclepaintsettlement.com for instructions on submitting a
reimbursement claim. Owners can also present their vehicle at any Nissan dealer for an
inspection and repainting estimate.
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
Q.
How can owners seek reimbursement for repairs previously conducted?
A.
Instructions for submitting a reimbursement claim can be found at
www.vehiclepaintsettlement.com.
Q.
How is potential parts replacement coverage determined during the estimation
process?
A.
Any parts replacement, including one time use parts, should be included in the estimate
submitted to the warranty claims call center as part of the pre-authorization process. The
warranty claims call center will advise which parts can be covered under this warranty
extension.
Q.
How should owner concerns about corrosion of areas where the paint has
delaminated be addressed?
A.
If the corrosion was caused by environmental exposure as a result of paint delamination, the
cost of repairs should be submitted to the warranty claims call center as part of the preauthorization process. The warranty call center will make a determination on coverage for
this expense. If the determination results in customer responsibility and the customer
declines to repair the corrosion, the dealer and certified shop should have the customer sign
an acknowledgement indicating they are declining the recommended vehicle conditioning and
the repaint quality cannot be guaranteed if the customer elects to continue with repainting
the vehicle without recommended reconditioning/repairs.
Q.
What can a customer with paint delamination concerns do if their vehicle is not
included in this settlement?
A.
If a customer has a paint peeling concern on a vehicle not included in this settlement, they
can contact Nissan Consumer Affairs at 1-800-NISSAN1 (647-7261) with their concern.
Owners should have proof of vehicle ownership and documentation of any expenses incurred.
Q.
How will affected owners be notified of this class action settlement?
A.
Eligible owners will be notified by U.S. mail beginning in January 2020.
Q.
What will owners be told in the settlement notice?
A.
Eligible owners will receive a notification via U.S. Mail with the following information:
This notice supplements the mailing you received in October 2019 regarding the proposed
settlement in Nelson v. Nissan North America, Inc., Case No. 3:17-cv-01114 (M.D. Tenn.), a
class action lawsuit concerning paint peeling in Nissan Rogue.
The settlement received final court approval on December 19, 2019. Class Members who
have completed a repaint at their own expense may now submit a valid reimbursement claim
any time through December 19, 2020. Instructions for submitting a reimbursement claim
can be found at www.vehiclepaintsettlement.com. Class Members whose vehicles are in need
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document
of a repaint, but who have not yet obtained a repaint may visit any Authorized Nissan dealer
to complete a repaint, subject to the terms of the settlement.
Additionally, you are automatically eligible for special pricing on a new Nissan or INFINITI
vehicle through Nissan's Vehicle Purchase Program (A-plan), which provides pre-negotiated
pricing on new Nissan and INFINITI vehicles. You are eligible to obtain Vehicle Purchase
Program benefits until April 30, 2020 and need only present this notice when visiting an
Authorized Nissan dealer or INFINITI retailer.
Note: Dealers can direct customers to call Nissan Customer Assistance at (800)
647-7261 and select option 2 (see FAQ above).
Q.
Where can I find additional information about this settlement?
A.
For more information, or if you have any questions, please visit
www.vehiclepaintsettlement.com.
Revision History:
Date
January 10, 2020
Announcement
Original Document
Purpose
Announce warranty extension/class action
settlement
WHITE PAINT CLASS ACTION OWNER NOTIFICATION | Original Document