A9120352058096_2

91 MIB3: Features grayed out, Audi connect has no function, SOS LED is off or red, and SOS warning
message in the FPK
91 20 35 2058096/2 February 6, 2020. Supersedes Technical Service Bulletin Group 91 number 19-21 dated
December 19, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5
2020
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised title (Added symptoms)
Revised Condition (Added grayed out tile and LED is red)
Revised Technical Background (Updated topic information)
Revised Service (Added notes)
1
12/19/2019
Initial publication
The customer states one or all of the
following conditions exist:
 Audi connect services do not function
(Figure 1).
 SOS LED is off or red, or the Roadside
button does not function.
 There are missing MMI icons on the
main menu.
 The Settings Menu cannot be
accessed.
Figure 1. Audi connect offline.
 Some MMI features are grayed out.
Page 1 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
The 2020 A4 & A5 models are the first vehicles in the USA market with the MIB3 MMI infotainment system. This
new system has the same touch interface as the previous MIB2+ MMI system. However, the technology is
different, the hardware is provided by a different supplier, and the base operating system is unique. As a result,
the MMI software updates are not cross-compatible between MIB3 and MIB2+ systems.
This new MIB3 system initially comes from the factory with Cluster 32 software which has a concern that can
create one or all of the conditions previously mentioned above, when transport mode is deactivated.
Production Solution
The MIB3 system will receive a software update to fix all concerns.
Service
For all listed conditions, the service solution is to perform a full factory reset of the MMI menu settings using
ODIS. The manual factory reset using the settings menu in the MMI will not resolve this concern (manual
method via Settings >> System Maintenance >> Restore Factory Settings).
Service Solution Steps:
1. Using ODIS start Guided Fault Finding.
2. Navigate to Address 005F – Information Control Unit 1 (5F-Information electronics (MIB3)) and right click
Address 005F and select Guided Functions (Figure 2).
Figure 2. Information Control Unit 1 - Guided Functions.
Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Select “Basic Setting”
4. Select “3-Reset Menus to Factory Settings” (Figure 3).
Figure 3. Reset Menus to factory settings.
5. Progress forward through the remaining prompts to complete the MMI factory reset. Once the reset is
complete in the MMI, GFF can be ended.
6. Next, go to the main MMI Settings menu and swipe to the right and select Privacy. Then turn OFF Privacy
Mode by deselecting “Activate Privacy Mode,” (Figure 4).
Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 4. Privacy Mode deactivated.
7. Then perform a vehicle bus sleep-cycle by disconnecting ODIS from the OBD port, roll up all windows, and
lock the vehicle. Let the vehicle sit for 5-10 minutes. If this step is being completed at PDI then it can be
performed after the initial test drive.
8. After the sleep-cycle, turn on the vehicle and wait for the MMI to download all Audi connect service licenses
and wait for the SOS light to go green. This process can take up to 15 minutes.
Note:
Do not leave the diagnostics head (VAS6154) connected to the vehicle while the vehicle sleep cycle is
performed. The vehicle will not fall asleep with it connected.
Note:
Do not return the vehicle back into transport mode until you have positively verified that the SOS light has turned
green.
Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
This TSB is informational only and not applicable to any Audi Warranty. This procedure is a necessary part of the
vehicle PDI.
Additional Information
All part and service references provided in this TSB (2058096) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at All part and service references provided in this TSB (2058096) are subject to
change and/or removal. the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.