WP20-001REV

Daimler Trucks North America
WARRANTY POLICY LETTER
No.
WP20-001R
Release
01/20/2020 (Revised: 02/06/2020)
Effective
02/17/2020
Subject
Revised: One Stop Supplier Extended Program
Launch
 One Stop
Supplier
Extended
Program
WARRANTY DEPARTMENT
For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090
Please distribute to:
Dealer Principal, Warranty Manager, Service
Manager, Parts Manager, Sales Manager
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Freightliner Dealers
Western Star Dealers
FCCC Dealers
Thomas Built Bus Dealers
Direct Warranty Customers
Export
DDC Distributors
Sales Terms (DTR)
Used Product (DTR)
Travel Centers of America/Petro:Lube
Revisions are in blue font.
In collaboration with the Joint Application Development (JAD) committee, DTNA is pleased to announce
that the One Stop Supplier Extended Program launches for DTNA vehicles on February 17, 2020.
Before One Stop Supplier Extended, if suppliers offered coverage on factory-installed components
beyond DTNA’s time and distance amounts, the associated claims had to be filed directly to the
supplier. The One Stop Supplier Extended Program streamlines the claim filing process and supports
DTNA’s continuous improvement initiatives because with One Stop Supplier Extended, the service
network will file claims for some supplier-supported extended coverages in OWL. The initial six (6)
suppliers participating in the One Stop Supplier Extended launch are listed below, more will be added in
the future.
• Bendix Corporation
• BorgWarner, Inc. (Delco Remy)
• Eaton Corporation (clutch and transmission)
• Meritor, Inc.
• NorthStar
• WABCO
In general, standard claim filing procedures also apply to One Stop Supplier Extended; see below for
program-specific information. DTNA will release additional Warranty Letters as the One Stop Supplier
Extended Program expands. Extended coverages purchased from DTNA continue to display as usual in
OWL and the claim filing process is unchanged.
 Program
Impact on
OWL
When the One Stop Supplier Extended Program launches in OWL, please be aware of the following:
Coverage
• Supplier-supported coverages, if any, are returned during coverage determination. The Coverage
Information screen includes a new One Stop Supplier Coverages tab which displays supplier
extended coverage and reimbursement terms.
• To assist with customer inquiries, a general search is available on the One Stop Supplier
Coverages tab. Users must pick a vocation and can select additional filters, such as supplier and
component, but do not have to enter a vehicle serial number; actual coverage may vary when
coverage determination is performed with a serial number.
• When the vehicle identification number (VIN) is entered, OWL associates the serial number with
model year and vocation and displays only the applicable supplier coverages (e.g., if a user enters
a serial number for a model year 2018 chassis with on-highway vocation, the only supplier
coverages to show are for that model year and vocation)
• The One Stop Supplier Coverages tab contains links directly to supplier web pages; use these links
to review supplier-specific coverage details, exclusions, pre-approval, claim requirements, etc.
WARRANTY POLICY LETTER
Verify latest version online; access Warranty Policy Letters at DTNAConnect > Warranty Lit > Warranty Letters for 6 months after effective date.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Policy Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WP20-001R
1 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 2/6/20
Daimler Trucks North America
•
For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090
The Supplier Reimbursement Estimator helps service locations advise customers upfront about
what suppliers may reimburse during coverage determination
Claim Type
• New claim type created – One Stop Supplier
• Program applies only to DTNA vehicles; claims for non-DTNA makes/models are not accepted
even if the vehicle contains components from participating suppliers
Parts: OWL automatically applies supplier-designated part pricing during claim creation; handling, if any,
is supplier determined.
Labor: No supplier-specific labor – use Standard Repair Times (SRTs); OWL automatically calculates
supplier-mandated rate or hour caps, if any. Generic time use and authorization requirements vary by
supplier. Reimbursement is at the Warranty labor rate.
Reports: One Stop Supplier type claim data incorporated into existing OWL reports
Parts Retention: Parts return is based on supplier preference. OWL displays disposition and shipping
information as normal on claims and reports.
Chargebacks: To dispute a One Stop Supplier type claim chargeback, contact the supplier directly; the
No Defect Found Chargeback Exemption Program for Elite Support locations applies.
 Non-OWL
Claims
For claims already submitted directly to suppliers, adjudication will occur within their
respective systems; do not re-submit claims in OWL. Though OWL functionality supports One Stop
Supplier type claims, submitting these claims is voluntary; service locations can opt out and continue to
file directly to suppliers.
 Program
Resources
For One Stop Supplier Extended Program information:
• When the program launches in February, a new One Stop Supplier Extended Program Quick
Reference Guide (WAR417-14) will be available via DTNAConnect > Warranty Lit > Other Warranty
Documents > Reference/User Guides
• The Special Warranty Coverages section of the Warranty Manual will be revised to include a basic
program outline. Access the manual at DTNAConnect > Warranty Lit > Other Warranty Documents
> Manual.
WARRANTY POLICY LETTER
Verify latest version online; access Warranty Policy Letters at DTNAConnect > Warranty Lit > Warranty Letters for 6 months after effective date.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Policy Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WP20-001R
2 of 2
Daimler Trucks North America LLC is a Daimler company.
Revised: 2/6/20