T-SB-0160-19_Rev

T-SB-0160-19
Rev1
November 18, 2019
Entune Audio Head Unit Software Update (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
Avalon HV
2019
Avalon
2019
C-HR
2019
Camry HV
2019
Camry
2020
Corolla HV
2019
Corolla Hatchback
2020
Corolla
2019
RAV4 HV
2019
RAV4
2019
Sienna
ADDITIONAL INFORMATION
REVISION NOTICE
January 15, 2020 Rev1:
 Applicability has been updated to include 2019 model year RAV4 and RAV4 Hybrid vehicles.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0143-18.
Service Bulletin No. T-SB-0143-18 is obsolete and any printed versions should be discarded.
© 2020 Toyota Motor Sales, USA
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T-SB-0160-19
Rev1
November 18, 2019
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Entune Audio Head Unit Software Update (Pioneer)
Introduction
Some 2019 model year Avalon and Avalon Hybrid vehicles equipped with Entune™ Audio Plus
(version 1002) or Entune™ Premium Audio (version 1002) or earlier may exhibit one or more of
the following conditions:





Incorrect GPS date and time
Abnormal Bluetooth® operation
Abnormal Wi-Fi operation
Microphone remains on screen after voice recognition failure
Unable to see text with headlights on (text is same color as background)
Some 2019 – 2020 model year Toyota vehicles equipped with Entune™ Audio (version 1007),
Entune™ Audio Plus (version 1011), or Entune™ Premium Audio (version 1011) or earlier may
exhibit one or more of the following conditions:






















Phone does not auto-connect on startup
Intermittent black screen
Apple CarPlay® home screen widget turns white when USB flash drive is disconnected
Abnormal phone book sorting
Unable to see DCM Status when in dark red or dark blue modes
XM no signal banner appears at all times
“Check antenna,” “ID Displaying,” or “Seeking” always displays on XM mode
Unable to switch Bluetooth® devices
Apps button inactive in the voice recognition hint screen when using Apple CarPlay®
Incorrect Spanish translations
Voice recognition is not canceled during a phone call
Low Easy Speak volume
Voice recognition “Web Search” is inoperative
Entune™ apps are inoperative and “When it is safe and legal to do so, please ensure your
Entune™ App Suite application is running and logged in on your phone” pop-up appears
Download screen appears even though nothing is being downloaded
Intermittent partially white screen
Screen intermittently locked
Text goes off the edge of the screen
Screen is black for 10 seconds after Reverse when using Apple CarPlay®
Unable to download Entune™ app
Various software enhancements
Amazon Alexa inoperative on iOS devices
© 2020 Toyota Motor Sales, USA
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Rev1
November 18, 2019
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Entune Audio Head Unit Software Update (Pioneer)
Introduction (continued)
Some 2019 – 2020 model year Toyota vehicles equipped with Entune™ Premium Audio
(Navigation version 1012) or earlier may exhibit one or more of the following conditions:

Unable to play audio source after incoming call

Software Enhancements

Intermittent Rebooting

Unable to register Bluetooth® devices from Bluetooth® Audio Mode

Unable to pair Android devices after Google apps update

Unable to access camera diagnosis system

USB audio does not resume

Intermittent Bluetooth® disconnection

Abnormal voice recognition operation

Phone call history does not update

Bluetooth® loses connection after USB connection is made

Navigation Inoperative


Microphone disconnected pop-up message
Clock not displayed on the map screen
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
Warranty Information
OP CODE
EL1813
DESCRIPTION
Software Update
TIME
0.3
MODEL YEAR
MODEL
OFP
T1
T2
2019
Avalon,
Avalon HV
86140-07180
86140-07160
86140-07130
86840-07052
87
74
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Pioneer)
Warranty Information (continued)
OP CODE
DESCRIPTION
TIME
MODEL YEAR
MODEL
OFP
Sienna
86140-08160
Camry,
Camry HV
86140-06420
86140-33D10
86140-06410
Corolla
Hatchback
86140-12230
86140-12380
86140-12320
86140-12210
86840-42041
C-HR
86140-10040
86140-10020
86140-10010
86840-F4012
86840-42012
2019
EL1813
Software Update
0.3
2020
RAV4,
RAV4 HV
86140-42491
86140-42481
86140-42700
86140-0R330
86140-42690
86140-0R320
Corolla,
Corolla HV
86140-02A50
86140-02620
86140-02650
86140-02780
86140-12350
86140-12110
86140-12250
86840-42041
86840-0R011
T1
T2
87
74
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or
36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
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Rev1
November 18, 2019
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Entune Audio Head Unit Software Update (Pioneer)
Software Update Information
MODEL YEAR
MODEL
HEAD UNIT
SOFTWARE UPDATE FILE
Entune™ Audio Plus
17TDT1NA-EA04_1013.kwi (USA_HV)
17TDT1NA-EA14_1013.kwi (USA_Gas)
17TDT2NA-EA04_1013.kwi (USA_HV)
Avalon, Avalon HV
Entune™ Premium Audio
17TDT2NA-EA14_1013.kwi (USA_Gas)
17TMT2NA-DA01_0011.kwi
Camry, Camry HV
Entune™ Audio
Sienna
Entune™ Audio
17TDT0NA-EA0D_1008.kwi (USA)
17TDT0NA-EA0C_1008.kwi (w/DCM)
17TDT0NA-EA2C_1008.kwi (w/o DCM)
Entune™ Audio
17TDT0NA-EA07_1008.kwi
Entune™ Audio Plus
17TDT1NA-EA07_1013.kwi (USA)
C-HR
17TDT2NA-EA07_1013.kwi (USA)
Entune™ Premium Audio
17TMT2NA-DA01_0011.kwi
2019
Entune™ Audio
17TDT0NA-EA22_1008.kwi (Single Mic)
17TDT0NA-EA72_1008.kwi (Array Mic)
Entune™ Audio Plus
Corolla Hatchback
17TDT1NA-EA12_1013.kwi (USA Single Mic)
17TDT1NA-EA72_1013.kwi (USA Array Mic)
17TDT2NA-EA22_1013.kwi (USA Single Mic)
Entune™ Premium Audio
17TDT2NA-EA72_1013.kwi (USA Array Mic)
17TMT2NA-DA02_0031.kwi
17TDT0NA-EA06_1008.kwi (8 inch w/o DCM)
RAV4, RAV4 HV
Entune™ Audio
17TDT0NA-EA16_1008.kwi (7 inch w/o DCM)
17TDT0NA-EA26_1008.kwi (8 inch w/DCM)
17TDT0NA-EA36_1008.kwi (7 inch w/DCM)
© 2020 Toyota Motor Sales, USA
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Rev1
November 18, 2019
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Entune Audio Head Unit Software Update (Pioneer)
Software Update Information (continued)
MODEL YEAR
2020
MODEL
Corolla,
Corolla HV
HEAD UNIT
SOFTWARE UPDATE FILE
Entune™ Audio
17TDT0NA-EA02_1008.kwi (7 inch w/DCM)
17TDT0NA-EA12_1008.kwi (8 inch w/DCM)
17TDT0NA-EA52_1008.kwi (7 inch w/o DCM)
17TDT0NA-EA62_1008.kwi (8 inch w/o DCM)
Entune™ Audio Plus
17TDT1NA-EA02_1013.kwi (USA)
17TDT2NA-EA02_1013.kwi (USA)
Entune™ Premium Audio
17TMT2NA-DA02_0031.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip folder and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
© 2020 Toyota Motor Sales, USA
T-SB-0160-19
Rev1
November 18, 2019
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
5. Record the Model ID.
Figure 4.
6. Match the Model ID to the software update
file, then download the appropriate
multimedia software update file from the
Software Update Information section.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
7. Verify that the software version is the same
or earlier than indicated in the Introduction.
Figure 5.
8. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle has been turned OFF, repeat steps 1 – 4 to re-enter the Software Update screen.
9. Insert the prepared USB flash drive into the
vehicle’s USB port.
Figure 6.
© 2020 Toyota Motor Sales, USA
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Rev1
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Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
10. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
ENTUNE™ AUDIO
CURRENT
ENTUNE™ AUDIO PLUS
NEW
CURRENT
1005
Audio
NEW
1010
1006
1008
1011
1007
CURRENT
11. Select the Update Software button in the
lower right corner.
Figure 7.
12. Select OK on the
Software Update Detail screen.
Figure 8.
© 2020 Toyota Motor Sales, USA
NEW
1010
1013
1011
1000
1012
1021
–
Navigation
ENTUNE™ PREMIUM AUDIO
1013
1016
1031
T-SB-0160-19
Rev1
November 18, 2019
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
13. Select Agree on the
Terms of Service screen.
Figure 9.
14. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 10.
15. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 11.
NOTE
 Do NOT turn OFF the engine or ACC
before the software is ready for updating.
 Do NOT remove the USB flash drive until
instructed in step 18.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
16. When the “The software is ready for
updating.” screen appears, turn OFF
the vehicle.
Figure 12.
17. Turn the vehicle ON to complete the software update.
18. Once the software update is completed, remove the USB flash drive.
19. Perform steps 1 – 4 to verify the software
version matches the current software version
information table below.
Figure 13.
Table 2. Software Version Information
TYPE
Audio
Navigation
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
CURRENT
1008
–
1013
–
1013
–
© 2020 Toyota Motor Sales, USA
1016
1031
NEW
–