LI00.20-P-070791

Invalid "service due" instrument cluster message, head unit pop-up, or MMC service lead email
Topic number
LI00.20-P-070791
Version
1
Function group
00.20 Maintenance, service system (FSS, ASSYST)
Date
01-23-2020
Validity
Model series 177, 247, 118, 167, and 293
Reason for change
Reason for block
Complaint:
The following customer complaints may be noted:
- "Service A/B Due" message is displayed in the instrument cluster before the appropriate mileage is reached
- "Service A/B Due: Do you want to make an appointment?" pop-up message in the head unit display (see attachment) before the appropriate mileage is reached
- "Your Mercedes-Benz _ is due for service." MMC service lead email (see attachment) is sent to the customer before
the appropriate mileage is reached
Attachments
File
Description
service lead popup example.jpg
Service Lead head unit pop-up
MMC service lead email example.jpg
MMC Service Lead email example
Cause:
Improper mileage synchronization between the electronic ignition lock, instrument cluster, and the central powertrain
controller
Remedy:
New Central Powertrain Controller (CPC) software is currently in development. This document will be updated when
the software is made available via XENTRY Diagnosis.
Note: Please direct the customer to follow the maintenance schedule as defined in their Service and Warranty Guide
Symptoms
Overall vehicle / Maintenance / Active Service System Plus ASSYST PLUS / Premature indication
Attachments
01-23-2020 7:07 PM
© Copyright Mercedes-Benz AG
CTENORE
Page 1/3
service lead popup example.jpg:
01-23-2020 7:07 PM
© Copyright Mercedes-Benz AG
CTENORE
Page 2/3
MMC service lead email
example.jpg:
01-23-2020 7:07 PM
© Copyright Mercedes-Benz AG
CTENORE
Page 3/3