SC-2019060011

News Channel Update
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers, Parts
Managers
Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
FROM:
RE: Service
Campaign 2019060011 Launch
Notification
DATE:
Update ECU Software
MY18 213, 217 (E-Class, S-Class)
January 11, 2020
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
A Daimler Company
770.705.0600
News Channel Update
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2019060011
19P5496123
January 11, 2020
Update ECU Software
This is to notify you of a Service Campaign launch to update the engine control unit software on 57 Model Year (“MY”) 2018 E-Class and
S-Class (213, 217 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on January 11, 2020.
Background
Issue
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY18 E-Class and S-Class (213, 217 platform) vehicles, the
Engine Control Unit (ECU) software may not meet current production specifications. As a
result, the vehicle’s Malfunction Indicator Lamp (“MIL”) could incorrectly illuminate due to
an incorrect detection of an engine misfire.
What We’re Doing
MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will
update the ECU software on affected vehicles.
Parts
The remedy is available and can be performed.
Vehicles Affected
Vehicle Model Year(s)
Vehicle Model
2018
E-Class, S-Class
Vehicle Populations
Total Campaign Population
57
Next Steps/Notes
AOMS/SOMS
AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
A Daimler Company
770.705.0600
Campaign No. 2019060011, January 2020
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT: Model E-Class or S-Class (213, 217 platform)
Model Year 2018
Update engine electronics (ME-SFI) control unit software
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain MY18 E-Class and S-Class (213, 217 platform) vehicles, the Engine Control Unit (ECU) software
may not meet current production specifications. As a result, the vehicle’s Malfunction Indicator Lamp
(“MIL”) could incorrectly illuminate due to an incorrect detection of an engine misfire. An authorized
Mercedes-Benz dealer will update the ECU software on the affected vehicles.
Prior to performing this Service Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired. Always Check VMI for any open campaigns, and perform accordingly.
• Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 57 vehicle is affected.
Order No. P-SC-2019060011,
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001 Document and Data
Control, and MBUSA-SLP S424HH001 Control of Quality Records.
2
•
•
Note:
Use Xentry 3/19 with all associated patches or higher.
Follow the steps exactly as described in Xentry.
•
•
•
•
Connect battery charger (battery voltage
>12.5V).
Ensure all electrical consumers are switched-off.
In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
1. Connect XENTRY Diagnosis.
2. Update engine electronics (ME-SFI) control unit software.
To do this, select menu item "Quick test view
N3/10 - Engine electronics (ME-SFI)
Control unit update
Update of control unit software".
Adaptations
Then follow the user guidance in XENTRY Diagnosis.
The following step applies to California dealers only.
Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in Campaign P-SC2019060011, your dealer code, and the date of the repair, using a black permanent marker.
Note: Clean bonding surface prior to affixing label.
Figure 1
P-SC-2019060011
2
The following step applies to California dealers only.
Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 57 13), after you
scan a completed form and attach to the RO.
Primary Parts Information
Qty.
Part Name
1
1
Part Number
Sheet (CA Dealers Only)
Label (CA Dealers Only)
A 000 584 57 13
A 000 584 54 13
Estimated Replacement
Rate
100%
100%
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update engine electronics (ME-SFI) control unit software (02-9334)
Damage Code
54 961 23 8
Operation Number
02-5058
02-4762
02-9334
Note
Operation Number labor times are subject to change
P-SC-2019060011
Labor Time (hrs.)
0.1
0.1
0.1