T-TT-0588-19

Service Bulletin Details

Public Details for: T-TT-0588-19

Tt: some 2020 model year vehicles may display abnormal safety connect operation during pds due to dcm activation issues. This condition is characterized by no dtcs present and after the initial sos light flashing sequence after ignition on,


- 2020 -

Models from 2020
2020 TOYOTA 4RUNNER
2020 TOYOTA C-HR
2020 TOYOTA CAMRY
2020 TOYOTA COROLLA
2020 TOYOTA RAV4
2020 TOYOTA SEQUOIA
2020 TOYOTA TACOMA
2020 TOYOTA TUNDRA 
Tech Tip T-TT-0588-19
Subject
January 07, 2020
Market
Abnormal Safety Connect Operation During PDS
Service Category
Section
Audio/Visual/Telematics
Cellular Communication
USA
Applicability
2020 MY 17CY+ DCM - Equipped Vehicles
APPLICABLE VEHICLES
2020
2020
2020
2020
Tacoma
4Runner
RAV4
Corolla Hatchback
2020
2020
2020
2020
Tundra
C-HR
Camry
Sequoia
CONDITION
Some 2020 model year vehicles may display abnormal Safety Connect operation during PDS due to DCM
activation issues. This condition is characterized by no DTCs present and after the initial SOS light flashing
sequence after ignition on, neither the red nor green light stays on in the overhead console.
To determine if a vehicle is experiencing this condition, connect a Techstream and navigate to:
Telematics-Data List - “Telematics Activation Status”. If this value is displayed as “Shipping”, continue to the
recommendations below, and do not create a TAS case.
RECOMMENDATIONS
If the “Telematics Activation Status” is displayed as “Shipping”,
1) Disconnect the 12V battery for 10 minutes to reset/initialize the DCM
2) Create an email that contains the following information:
 VIN
 IMEI from Telematics-Data List
 MSISDN from Telematics-Data List
 Make/Model
 Date/time of last ignition event
 Contact information
3) In the subject line, write “Shipping Mode Account Repair: VIN-”, and include the vehicle VIN.
4) Send the email to [email protected]
You will receive an acknowledgement which includes a Command Center ticket # for tracking purposes. These
types of account issues are resolved on the server side, no vehicle repairs are typically needed.
Once the issue is resolved, you will receive a separate validation email within 3 business days.
For any follow-up information or questions, send an email to [email protected] and include your
Command Center ticket # as well as the VIN of the affected vehicle.
If the “Telematics Activation Status” is NOT displayed as “Shipping”, continue diagnosis as per the repair
manual.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 2.11 08/11/2019 T
01/07/2021
Rev1
© 2019, Toyota Motor Sales, USA
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