A8720032055257_5
Service Bulletin Details
Public Details for: A8720032055257_5
Models from 2019
2019 AUDI A4 |
2019 AUDI A5 |
2019 AUDI A5 CABRIOLET |
2019 AUDI Q5 |
2019 AUDI Q7 |
2019 AUDI Q8 |
Models from 2017
2017 AUDI A4 |
2017 AUDI Q7 |
87 Various HVAC system malfunctions, DTC B11AF07 and/or B109207 stored in the climatronic module or the BCM 1 87 20 03 2055257/5 February 19, 2020. Supersedes Technical Service Bulletin Group 87 number 19-02 dated December 9, 2019 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Q8 2019 All Not Applicable A4, A4 allroad, and Q7 2017 - 2019 All Not Applicable A5, A5 Sportback, A5 Cabriolet, and Q5 2018 - 2019 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 5 - Revised Service (Addition of a software update and additional system checks) 4 12/09/2019 Revised Production Solution (Elimination of the reference to the supplier Magna) Revised Service (Elimination of the reference to the supplier Magna) 3 12/03/2019 Revised header (Added MY19 Q8) Revised title (Additional module for DTCs) Revised Condition (Additional module for DTCs) Customer states: The customer describes a problem with the HVAC system specifically with the air flow and ventilation system or temperature controls not responding to commands or slow to react. Workshop findings: One or more of the following DTCs for the HVAC adjustment motors are stored in the climatronic control module, J255 (address word 0008) or the central electric module 1 (BCM 1), J519 (address word 0009). The adjustment motor DTCs will indicate a mechanical fault with the adjustment motors. For example: DTC B11AF07 (regulator motor of fresh air flap, mechanical fault). DTC B109207 (regulator motor of air recirculation flap, mechanical fault). Page 1 of 5 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. The DTCs could be logged as sporadic or static. Technical Background The HVAC adjustment motor is blocked mechanically at its end stop and cannot move. Production Solution There has been a gradual change to an alternative supplier of the HVAC adjustment motors in production. Service 1. With the ignition on (with battery charger or engine running), set the HVAC control to full LO on the driver’s side, full HI on the passenger’s side and in AUTO, 3-zone (Figure 1). Figure 1. Starting HVAC control setting. 2. For all vehicles below (except Q8), update the software of the Front A/C Display Control Head using the SVM code 08A031. Model Old Target Old Target Data Container Data Number Container Version New Target New Target Data SVM Code Input Data Container Container Number Version (or higher) (or higher) (or lower) A4, Allroad, A5 Coupe, A5 Sportback, A5 Cabriolet, and Q5 Q5 8W0820043N 0095 8W0820043N 0101 08A031 8W0820043S 0251 8W0820043S 0262 08A031 8W0820043T 0251 8W0820043T 0262 08A031 8W0820043F 0095 8W0820043F 0101 08A031 8W0820043R 0241 8W0820043R 0254 08A031 4M0820043T 0112 4M0820043T 0122 08A031 4M0820043R 0112 4M0820043R 0122 08A031 Q7 Page 2 of 5 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 4M0820043Q 0112 4M0820043Q 0122 08A031 3. After the update run the adjustment motor end stop adaptation in Guided Functions >> Basic Settings. 4. Recheck the DTC memory. If a DTC such as B11AF07 (regulator motor of fresh air flap, mechanical fault) or DTC B109207 (regulator motor of air recirculation flap, mechanical fault) are present in the climatronic control module in ‘static’ status, replace the HVAC adjustment motor with the part number 4M0 820 511 A. 5. Clear DTC memory and run a functional check of all the adjustment motors by changing the settings using the HVAC control. After each functional test wait at least 5 seconds to allow the system to achieve the desired result. Adjust the settings as follows: 6. Auto, 72°f (22°c), Sync (Figure 2). Figure 2. Auto, 72°f (22°c), Sync. 7. Auto, LO, Sync (Figure 3). Figure 3. Auto, LO, Sync. 8. Auto, HI, Sync (Figure 4). Figure 4. Auto, HI, Sync. 9. Auto, 72°f (22°c), Sync, air recirculation mode (Figure 5). Figure 5. Auto, 72°f (22°c), Sync, air recirculation mode. 10. 72°f (22°c), Sync, max defrost (Figure 6). Figure 6. 72°f (22°c), Sync, max defrost. Page 3 of 5 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 11. 72°f (22°c), Sync, air distribution to footwell, medium blower speed (Figure 7). Figure 7. 72°f (22°c), Sync, air distribution to footwell, medium blower speed. 12. 72°f (22°c), Sync, air distribution to central vent, medium blower speed (Figure 8). Figure 8. 72°f (22°c), Sync, air distribution to central vent, medium blower speed. 13. Recheck the DTC memory. Any additional adjustment motors with this malfunction will store DTC B11AF07 (regulator motor of fresh air flap, mechanical fault) or DTC B109207 (regulator motor of air recirculation flap, mechanical fault) as ‘static’. If this is the case, replace the HVAC adjustment motor with the part number 4M0 820 511 A. 14. If all adjustments function correctly and no DTC’s are stored or DTC’s are sporadic and can be successfully erased, this update and functional check are complete. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 8720 Damage Code: 0040 Labor Operations: Functional check of adjustment motors 8704 9999 20 TU Refer to the applicable SRTs for the positioning motor remove and reinstall using ElsaPro See SRT See SRT GFF 0150 0000 Time stated on the diagnostic protocol (Max 100 TU) Diagnostic Time: Page 4 of 5 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Claim Comment: Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB #2055257/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity 4M0820511A As necessary Motor for adjustment See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA Additional Information All parts and service references provided in this TSB (2055257) are subject to change and/or removal. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 5 of 5 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.