18NA094
Service Bulletin Details
Public Details for: 18NA094
This informational bulletin provides information on takata air bag completion rate improvement program - applicable to gm recalls 14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15047, 15048, 15049, 15050, 15052, 15053, 15406, 15438
- 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2011
2011 SAAB 9-3 |
Models from 2010
2010 PONTIAC VIBE |
2010 SAAB 9-3 |
Models from 2009
2009 PONTIAC VIBE |
2009 SAAB 9-3 |
2009 SAAB 9-5 |
2009 SATURN ASTRA |
Models from 2008
2008 CHEVROLET SILVERADO 1500 |
2008 GMC SIERRA 1500 |
2008 GMC SIERRA DENALI |
2008 PONTIAC VIBE |
2008 SAAB 9-3 |
2008 SAAB 9-5 |
2008 SATURN ASTRA |
Models from 2007
2007 CHEVROLET SILVERADO 1500 |
2007 GMC SIERRA 1500 |
2007 GMC SIERRA DENALI |
2007 PONTIAC VIBE |
2007 SAAB 9-3 |
2007 SAAB 9-5 |
Models from 2006
2006 PONTIAC VIBE |
2006 SAAB 9-2X |
2006 SAAB 9-3 |
2006 SAAB 9-5 |
Models from 2005
2005 PONTIAC VIBE |
2005 SAAB 9-2X |
Models from 2004
2004 PONTIAC VIBE |
Models from 2003
2003 PONTIAC VIBE |
Bulletin No.: Service Bulletin Date: 18-NA-094 February, 2020 INFORMATION Subject: Takata Air Bag Completion Rate Improvement Program - Applicable to GM Recalls 14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15047, 15048, 15049, 15050, 15052, 15053, 15406, 15438, 15442, 15815, 15816, 15817, 15818, 15826, 17009, 17476, 17477, 28810, 28811, 17478, 18015 and N192278940 Attention: Please direct this bulletin to the General Manager, Parts and Service Director, Parts Manager, Service Manager, Used Vehicle Sales Manager and Warranty Administrator. THE $50 COMPLETION RATE IMPROVEMENT PROGRAM EXPIRED ON 12-31-18. THE COURTESY TRANSPORTATION REIMBURSEMENT PROGRAM IS STILL IN EFFECT. Brand: Model: Chevrolet Silverado HD GMC Sierra HD Pontiac Saab Saab Saturn Model Year: VIN: from to 2007 2008 Vibe 2003 2010 9-3 2006 2011 9-5 2006 2009 9–2X 2005 2006 Astra 2008 2009 Involved Region or Country to Engine: Transmission: All All This program applies to U.S. dealers only and is designed to help facilitate higher completion rates for the safety recalls and vehicle models identified above. The National Highway Traffic Safety Administration (NHTSA) is overseeing efforts across all vehicle manufacturers to help improve completion rates for the Takata air bag recall. In support of this initiative, General Motors implemented a Takata Completion Rate Improvement Program on October 1, 2017 that included two components: $50 Dealer Completion Bonus and Courtesy Transportation Reimbursement. The program officially ended on December 31, 2017, but was extended through February 28, 2018 with modifications and then eventually extended through July 31, 2018 and again on December 31, 2018. The $50 Dealer Completion Bonus program expired as of December 31, 2018. However, the Courtesy Transportation Reimbursement program continues. Copyright 2020 General Motors LLC. All Rights Reserved. from The program is designed to encourage dealers to actively follow-up with affected vehicle owners and assist them with scheduling a service appointment so that this serious safety defect can be corrected as quickly as possible. $50.00 Dealer Completion Bonus (expired as of 12/31/18) The $50.00 dealer completion bonus for the replacement of Takata air bag inflators is now expired. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018 through December 31, 2018 and the used air bag inflator returned as per applicable shipping instructions. The GM recalls and vehicles identified in the following table are eligible for the $50.00 dealer completion bonus. Page 2 February, 2020 Bulletin No.: 18-NA-094 Recall Number Bulletin Subject Division Model Model Year 14491 Front Passenger Air Bag Inflator Assembly Pontiac Vibe 2003-2007 14735 Front Passenger Air Bag Inflator Module Pontiac Vibe 2003-2005 15040 Front Passenger Air Bag Inflator Saab 9-2X 2005 2006-2011 2006-2009 15041 Driver Air Bag Replacement Saab 9-3 9-5 15043 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15044 Front Passenger Air Bag Inflator Saab 9–2X 2006 15045 Front Passenger Air Bag Inflator Saab 9-2X 2006 15046 Front Passenger Air Bag Inflator Saab 9-2X 2006 15406 Front Passenger Air Bag Inflator Module Pontiac Vibe 2004-2007 15438 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15442 Front Passenger Air Bag Inflator Saab 9-2X 2005 15815 Front Passenger Air Bag Inflator Module Pontiac Vibe 2008 15816 Front Passenger Air Bag Inflator Pontiac Vibe 2008 15817 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15818 Front Passenger Air Bag Inflator Saab 9-2X 2005 15826 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17009 Front Passenger Air Bag Inflator Pontiac Vibe 2009 17476 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17477 Front Passenger Air Bag Inflator Pontiac Vibe 2010 28810 Takata Driver Air Bag Saturn Astra 2008-2009 28811 Takata Driver Air Bag Saturn Astra 2008-2009 17478 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 18015 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 For each eligible Takata air bag recall repair performed at a GM dealership from January 1, 2018 through December 31, 2018, dealers should submit for a $50.00 dealer completion bonus via the GM Global Warranty System. Check the appropriate recall bulletin in the electronic Service Information (eSI) system for detailed submission instructions. Courtesy Transportation Reimbursement Even though the involved vehicles are well beyond courtesy transportation eligibility guidelines, dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for completion of an eligible Takata air bag recall. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental with maximum reimbursement capped at one full-day vehicle rental. The availability of courtesy transportation to these vehicle owners is very important in encouraging them to make their vehicle available as soon as possible for this serious safety related repair. When scheduling service appointments, it is imperative that dealers make sure these vehicle owners clearly understand that some form of courtesy transportation is available and will be provided at no charge while their vehicle is being repaired. The GM recalls and vehicles identified in the following table are eligible for courtesy transportation reimbursement. Bulletin No.: 18-NA-094 February, 2020 Page 3 Recall Number Bulletin Subject Division Model Model Year 14491 Front Passenger Air Bag Inflator Assembly Pontiac Vibe 2003-2007 14735 Front Passenger Air Bag Inflator Module Pontiac Vibe 2003-2005 15040 Front Passenger Air Bag Inflator Saab 9-2X 2005 2006-2011 2006-2009 15041 Driver Air Bag Replacement Saab 9-3 9-5 15043 Driver Air Bag Replacement Saab 9-3 9-5 2006-2011 2006-2009 15044 Front Passenger Air Bag Inflator Saab 9-2X 2006 15045 Front Passenger Air Bag Inflator Saab 9-2X 2006 15046 Front Passenger Air Bag Inflator Saab 9-2X 2006 15047 Front Passenger Air Bag Inflator Saab 9-2X 2005 15048 Front Passenger Air Bag Inflator Saab 9-2X 2005 15049 Front Passenger Air Bag Inflator Saab 9-2X 2005 15050 Front Passenger Air Bag Inflator Saab 9-2X 2006 15052 Front Passenger Air Bag Inflator Saab 9-2X 2006 15053 Front Passenger Air Bag Inflator Saab 9-2X 2006 15406 Front Passenger Air Bag Inflator Module Pontiac Vibe 2004-2007 15438 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15442 Front Passenger Air Bag Inflator Saab 9-2X 2005 15815 Front Passenger Air Bag Inflator Module Pontiac Vibe 2008 15816 Front Passenger Air Bag Inflator Pontiac Vibe 2008 15817 Front Passenger Air Bag Inflator Chevrolet GMC Silverado HD Sierra HD 2007-2008 15818 Front Passenger Air Bag Inflator Saab 9-2X 2005 15826 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17009 Front Passenger Air Bag Inflator Pontiac Vibe 2009 17476 Front Passenger Air Bag Inflator Pontiac Vibe 2009-2010 17477 Front Passenger Air Bag Inflator Pontiac Vibe 2010 28810 Takata Driver Air Bag Saturn Astra 2008-2009 28811 Takata Driver Air Bag Saturn Astra 2008-2009 17478 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 18015 Front Passenger Air Bag Inflator Pontiac Vibe 2003-2007 N192278940 Incorrect Passenger Airbag Pontiac Vibe 2003-2004 For each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation, dealers should submit for courtesy transportation reimbursement via the GM Global Warranty System. Check the appropriate recall bulletin in the electronic Service Information (eSI) system for detailed submission instructions. In summary, the Takata Completion Rate Improvement Program is only applicable to the safety recalls and vehicle models identified above. The involved recall bulletins have been revised accordingly and are available in the electronic Service Information (eSI) system. If you have any questions or concerns about this program, please contact your District Manager – Aftersales. Page 4 February, 2020 Bulletin No.: 18-NA-094 Version 10 Modified Released April 3, 2018 April 30, 2018 – Updated the program date. June 06, 2018 – Updated the program date. June 29, 2018 – Updated the program date to July 31, 2018. July 30, 2018 – Updated the program date to December 31, 2018. November 29, 2018 – Added the Saab 9-2X model and updated the information in the Recall tables. February 13, 2019 – Added program expiration date of December 31, 2018. November 06, 2019 – Updated the Subject and tables to add 2 applicable GM Recalls to program and add that the dealer completion bonus program has expired and that the courtesy transportation reimbursement program is still in effect. January 21, 2020 – Updated the Recall numbers in the Subject and in the Recall table under Courtesy Transportation Reimbursement. January 27, 2020 – Added Recall number N192278940 in the Subject and in the Recall table under Courtesy Transportation Reimbursement. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION