19NA098

Bulletin No.:
Service Bulletin
Date:
19-NA-098
February, 2020
TECHNICAL
Subject:
Knock in Front End Over Bumps or Turning Corners at Slow Speed
This Bulletin Replace PIT5678A. Please Discard
PIT5678A.
Brand:
Model:
Chevrolet
Equinox
Holden
Equinox
GMC
Terrain
Model Year:
VIN:
from
to
2018
2020
from
to
Engine:
Transmission:
Involved Region or Country
North America, Middle East, Israel, Argentina, Brazil, Chile, Columbia, Ecuador,
Paraguay, Uruguay, South Korea, China, Thailand, Australia, New Zealand, Egypt and
Africa.
Condition
Some customers may comment that a knocking noise can be heard from the front end of
their car while driving over speed bumps or turning corners at low speed.
Cause
This condition may be caused by a clearance issue between the radiator housing and the
radiator support sleeve.
⇒ Low speed movement may causes a twist load into the chassis.
Correction
5326741
If the noise has been validated to be coming from the radiator mounts, installation of BSR
tape can be applied to the sleeve.
Copyright 2020 General Motors LLC. All Rights Reserved.
Page 2
February, 2020
Service Procedure
Note: This bulletin provides some steps that require
partial removal of component assemblies.
4572724
1. Remove the front fascia (1). Refer to Front Bumper
Fascia Replacement in SI.
Bulletin No.: 19-NA-098
Bulletin No.: 19-NA-098
February, 2020
Page 3
5328546
2. Remove the bolts the secure the hood latch to the
core support and position aside. Refer to Hood
Primary and Secondary Latch Replacement in SI.
3. Remove the two upper fascia support brace
bolts (1). Refer to Front Bumper Fascia Center
Support Replacement in SI.
4. Remove the bolts that secure the radiator
brackets (2) to the upper core support. Refer to
Radiator Upper Bracket Replacement - Left and
Right Side in SI.
5. Remove the lower center brace bolt (3). Refer to
Front Bumper Fascia Support Brace Replacement
in SI.
6. Raise and support the vehicle. Refer to Lifting and
Jacking the Vehicle in SI.
Page 4
February, 2020
Bulletin No.: 19-NA-098
14. Apply the BSR tape or equivalent, to the sleeve
ensuring the edges are covered.
⇒ Using care, cut an estimated 1 inch x 1 inch
piece of tape.
5330558
7. Disconnect the Ambient Air Temperature Sensor
electrical connector (1).
8. Disconnect the Intake Air (Boost) Pressure and
Temperature Sensor electrical connector (2).
9. Remove the fasteners that secure the Radiator Air
Lower Baffle to the radiator support. Refer to
Radiator Air Lower Baffle Replacement in SI.
10. Separate the Charge Air Cooler Outlet Air Tube (3)
from the Charge Air Cooler (CAC). Refer to Charge
Air Cooler Outlet Air Tube Replacement in SI.
11. Remove the two bolts that secure the CAC to the
radiator. Refer to Charge Air Cooler Replacement
in SI.
12. Using care, separate the CAC from the lower
mounts and position aside.
13. Raise the radiator enough to remove the radiator
sleeves.
5326741
5328707
15. Applying pressure, install the sleeves onto the
radiator.
16. Install the CAC. Refer to Charge Air Cooler
Replacement in SI.
17. Connect the Air Temperature and pressure sensor
electrical connector.
18. Install the Radiator Air Lower Baffle fasteners to
the radiator support. Refer to Radiator Air Lower
Baffle Replacement in SI.
19. Lower the vehicle.
20. Install the upper radiator brackets. Refer to
Radiator Upper Bracket Replacement - Left and
Right Side n SI.
21. Install the outer bolts at the fascia support. Refer to
Front Bumper Fascia Center Support Replacement
in SI.
22. Install the lower center support brace bolt. Refer to
Front Bumper Fascia Support Brace Replacement
in SI.
23. Install the hood latch. Refer to Hood Primary and
Secondary Latch Replacement in SI.
24. Install the fascia. Refer to Front Bumper Fascia
Replacement in SI.
Bulletin No.: 19-NA-098
February, 2020
Page 5
Parts Information
Causal
Part
Description
Tape, BSR
Flocking
N/A
Part
Number
92145740
(Holden)
KT13487
(N.A.)*
Qty
2 Pieces
*The flocked anti-squeak tape may be ordered directly from
Kent Industries by calling 1-888-YES-KENT. Additional
information on this product may be found on their website at
www.kent-automotive.com. Each 8” x 10” sheet of material
is sufficient to repair approximately 40 vehicles.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
4086958*
Add BSR Tape to Radiator Sleeves
2.4 hr
*This is a unique Labor Operation for Bulletin use only.
Version
2
Modified
Released May 09, 2019
Revised January 30, 2020 - Add 2020 to Model Year.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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