03-83-20R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
		
2014-18MY Forester
2018-20MY Crosstrek
2015-20MY WRX
NUMBER: 03-83-20R
SUBJECT:
		
New Shift Fork and Sleeve Availability for
Split-Case 6MT Models
DATE: 02/13/20
REVISED: 02/21/20
INTRODUCTION:
This bulletin announces availability of new shift forks and the corresponding sleeve and hub
assembly to address isolated customer concerns of a rattling / vibration -type sound from the shift
knob. The sound is primarily reported while driving in 4th gear between 1900 and 2500 rpm.
PRODUCTION CHANGE INFORMATION:
The new components were incorporated into production on the models listed starting with these
VINs:
• Crosstrek- LG225906
•
WRX- L9809030
PART INFORMATION:
The new shift forks have wider (thicker) nylon inserts on the longer fork arm to dampen the vibration.
To accommodate these inserts, the groove for the fork on the outside of the sleeve has been widened.
Because these parts work together in combination, these new fork and sleeve / hub assemblies must
always be replaced AS A SET.
Description
Part Number
32810AA300
FORK COMPLETE-SHIFTER 3RD & 4TH*
32810AA310
32810AA320
SLEEVE & HUB ASSEMBLY
32605AA371
IMPORTANT NOTE:
Since there is NO compatibility between the new
and old parts, ALWAYS replace the required Fork and
Sleeve / Hub together AS A SET.
* The shift fork part numbers listed above are selective. See the applicable Service Manual for
procedures to measure and determine the applicable part for the specific repair being performed.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 03-83-20R; Revised: 02/21/20
Page 1 of 4
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Identification groove added
to outside diameter of sleeve
Continued...
Bulletin Number: 03-83-20R; Revised: 02/21/20
Page 2 of 4
The selective shift forks are identified by their stamped numbers (“A” and “C” below) or lack of a
stamped number (“B”) located near the roll pin hole as shown below. These photos also show the white
paint marks identifying the new-style forks..
A
B
C
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
NOTE: This repair should only be performed after all other possible causes for the condition as
described have been ruled out during diagnosis of the customer’s concern.
Other than the requirement for these parts to be replaced as a set, the service procedures for replacing
the shift fork and sleeve remain unchanged. Always refer to the applicable Service Manual and
review the full requirements of the repair being performed. The Service Manual procedures contain
information critical to performing an effective repair the first time and every time. This includes but
is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools,
required processes and related one-time-use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited or Powertrain Limited Warranty period or covered by
an active Subaru Added Security Powertrain, Classic or Gold plan, this repair may be submitted using
the following claim information:
Labor Time
Labor Description
Labor
Operation #
Forester
Crosstrek
WRX
MANUAL TRANSAXLE R&R,
SPLIT CASE & INSPECTION
B323-101
4.0
4.5
5.1
SHIFT FORK/STRIKING ROD,
PLATES, BLOCKS, SHIFTER ARM
C323-301
Fail
Code
KCT-25
1.5
Continued...
Bulletin Number: 03-83-20R; Revised: 02/21/20
Page 3 of 4
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 03-83-20R; Revised: 02/21/20
Page 4 of 4