NAS20.02.002

SERVICE ACTION N403 - WARRANTY PERIOD
INCORRECT IN OWNER'S HANDBOOK
NAS20.02.002
WORKSHOP
USA
AFTERSALES BULLETIN
FEBRUARY 10, 2020
DESCRIPTION OF ISSUE
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where
the warranty period for certain items in the Owner's Handbook may be incorrect. The 12V startup battery
warranty period for all listed vehicle lines and the bumper-to-bumper warranty period for Discovery and Range
Rover Velar (only) may not contain the correct details. The correct warranty period is 4 years or 50,000 miles
(whichever occurs first) for both items.
AFFECTED VEHICLE RANGE
Discovery Sport (LC)
Model Year: ................. 2020
VIN: ................................. 832914-855811
Discovery (LR)
Model Year: ................. 2020
VIN: ................................. 414734-424615
Range Rover Velar (LY)
Model Year: ................. 2020
VIN: ................................. 237943-265165
Range Rover Sport (LW)
Model Year: ................. 2020
VIN: ................................. 700001-899996
Range Rover (LG)
Model Year: ................. 2020
VIN: ................................. 567624-588164
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Land Rover retailer will inspect, and if necessary replace, the Owner’s Handbook prior to delivery to
the customer or at the next available opportunity.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N403NAS, Service Action: Warranty Period Incorrect In Owner's Handbook-, for detailed
repair instructions.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
PARTS
NOTE: the correct Owner’s Handbooks will be shipped free of charge to each retailer. Initial quantities, covering
approximately 75% of total requirements, will ship the week of February 10, 2020. A final shipment will be made
at a date later in 2020.
MODEL
PUBLICATION NUMBER
Discovery Sport (LC)
LRL 18 02 63 202
Discovery (LR)
LRL 18 02 64 202
Range Rover Velar (LY)
LRL 18 02 65 202
Range Rover Sport (LW)
LRL 18 02 62 202
Range Rover (LG)
LRL 18 02 61 202
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the January 31, 2022,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
N403
A
N403
B
DESCRIPTION
SRO
TIME
(HOURS)
Owner's Handbook - Renew
05.10.10
0.1
Owner's Handbook - Renew
05.10.10
0.1
Drive in/drive out
02.02.02
0.2
Normal Warranty policies and procedures apply.