NAS20.02.004
Service Bulletin Details
Public Details for: NAS20.02.004
An issue has been identified on certain land rover vehicles within the listed affected vehicle range where the tow bar fasteners may be loose due to the incorrect torque application during the manufacturing process.
- 2020 -
SERVICE ACTION N425 - TOW BAR FIXINGS INCORRECTLY TORQUED NAS20.02.004 WORKSHOP AFTERSALES BULLETIN CAN/USA FEBRUARY 10, 2020 NOTE: this Service Action supersedes Update Prior to Sale UPS13019 with immediate effect. DESCRIPTION OF DEFECT An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the tow bar fasteners may be loose due to the incorrect torque application during the manufacturing process. AFFECTED VEHICLE RANGE Range Rover Sport (LW) Model Year: ................. 2020 VIN / Retailer: ............ 711161 / Land Rover Norwood Range Rover Sport (LW) Model Year: ................. 2020 VIN / Retailer: ............ 711184 / Land Rover Minneapolis Range Rover (LG) Model Year: ................. 2020 VIN / Retailer: ............ 591795 / Land Rover Ottawa ACTION TO BE TAKEN Use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this program prior to undertaking any rework action. Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of owners should be updated at the next available opportunity. Refer to Technical Bulletin N425NAS, Service Action: Tow Bar Fixings Incorrectly Torqued, for detailed repair instructions. PARTS NOTE: only order the expected percentage demand of parts identified. Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs. DESCRIPTION Tow bar bolt PART NUMBER LR034249 QUANTITY 5 EXPECTED PERCENTAGE DEMAND 50 WARRANTY NOTE: use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this program prior to undertaking any rework action. At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way Mahwah, NJ 07495 Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken. Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest repair time. This program is valid for a limited time only. Warranty claims with a repair date prior to the January 7, 2021, closure date must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE N425 A N425 B DESCRIPTION SRO TIME (HOURS) PART NUMBER(S) QUANTITY Tow bar fixing - Inspection - No further action 05.10.10 0.1 - - Tow bar fixing - Inspection - No further action 05.10.10 0.1 - - 02.02.02 0.2 - - Tow bar fixing - Inspection - With repair 05.10.70 0.7 LR034249 5 Tow bar fixing - Inspection - With repair 05.10.70 0.7 LR034249 5 Drive in/drive out 02.02.02 0.2 - - Drive in/drive out N425 E N425 F Normal Warranty policies and procedures apply.