PM939 2020 Versa

CAMPAIGN
BULLETIN
QUALITY ACTION
MY20 Versa Quality Hold
Reference: PM939
Date: February 19, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY2020 Versa (N18)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
18*
February 19, 2020
YES
*6 VINS are assigned to Puerto Rico and 1 is assigned to Guam
***** Dealer Announcement *****
Nissan is committed to a high level of customer service and satisfaction. This commitment
requires Nissan to periodically place certain vehicles on temporary Quality Assurance (QA)
Hold to assure that these vehicles, as delivered to our customers, meet our exacting
standards and our customers’ expectations.
Effective immediately, Nissan is placing a temporary Quality Assurance (QA) Hold on
eighteen (18) specific MY2020 Versa (N18) vehicles in dealer inventory. The fuel tank may
not meet Nissan design specifications. Nissan engineering is investigating this potential
issue and will provide the appropriate field action as quickly as possible.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PM939
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory
subject to this Quality Hold.
3. Nissan will provide an updated status, to include next steps, no later than the week
ending February 28, 2020.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PM939 | Original Document