PIC6402A
Service Bulletin Details
Public Details for: PIC6402A
This preliminary information communicates a workaround that will lessen the occurrence of the xm presets greying out (19-na-249) until engineering comes up with a permanant repair.
Models from 2020
2020 BUICK REGAL |
Models from 2018
2018 BUICK REGAL |
2018 CADILLAC ATS |
2018 CADILLAC CTS |
2018 CADILLAC XTS |
2018 GMC TERRAIN |
Bulletin No.: PIC6402A Published date: 02/14/2020 Preliminary Information PIC6402A Radio Favorites Grayed Out - Favorite Unavailable - or Long Radio Start Delay After 22.9 Software Installed per 19-NA249 Models Brand: Model: Model Years: VIN: from Engine: to Transmissions: Buick Regal 2018 - 2020 All All All All Cadillac ATS 2018 - 2019 All All All All Cadillac CTS 2018 - 2019 All All All All Cadillac XTS 2018 - 2019 All All All All GMC Terrain 2018 All All All All Involved Region or North America Country Additional IOS, IOU, IOT RPO In very rare occurrences, a customer may comment that Sirius XM Favorites continue to gray out after radio software version 22.9 was installed to correct that condition per TSB 19-NA-249. Some customers may also comment that in addition to grayed Sirius XM Favorites persisting; the radio Condition: displays "Favorite Unavailable" when selecting a grayed Favorite, or there is a long delay at startup, or the radio displays" XM Tuner Initializing" or "Tuner Unavailable" messages brie y, or that changing Audio sources is not available during this startup event. Changing to other modes such as; Navigation, Climate Control, or Phone, etc. still function. The radio may still be playing audio when this is occurring. Cause: Engineering is investigating possible causes for this condition. Correction: Until engineering can identify root cause, there are things that can be done which may correct the condition or reduce the frequency of occurrence. Caution: If the radio software update is necessary, it is critical to ensure doors remain latched closed during the USB programming event. 1. Verify the radio software version. If the radio is not on software version 22.9 then this bulletin does not apply. A radio software update may be necessary. Refer to A11 Radio: Programming and Setup in SI to update the software via USB and re-evaluate the condition. 2. Perform the following steps. Proceed to the next step until the condition is improved: - Perform a Sirius XM Signal Refresh via: https://care.siriusxm.com/retailrefresh_view.action#/refreshradio - Re-evaluate Favorites operation. Note: After deleting and resaving Favorites, it may take several seconds (depending on number of stored Favorites) for the Tuner to initialize before Favorites are not gray. The following steps must be done for all User Pro les, including Guest. 3. If the SXM signal refresh did not work, record every Favorite then try deleting all Favorites. This must be done for all User Pro les, including Guest. There are three methods of deleting Favorites, all three should be attempted if the previous method did not solve the issue: - Rewrite/resave the Favorite – - Direct tune to another SXM station (not the current Favorite channel) and save a di erent SXM station over the old one. - After all Favorites are rewritten, turn the ignition o and disable retained accessory power (RAP) for 3+ minutes. - Turn ignition on and save Favorites. - Turn ignition o and disable RAP again for 3+ minutes. - Turn Ignition on and re-evaluate. It may take several seconds (depending on number of stored Favorites) for the Tuner to initialize before Favorites are not gray. 4. Delete Favorites individually – - Go into Settings > Apps tab > Audio > Manage Favorites to individually delete every Favorite. - After all are deleted turn the ignition o and disable RAP for 3+ minutes. - Turn ignition on and save Favorites. - Turn ignition o and disable RAP again for 3+ minutes. - Turn Ignition on and re-evaluate. It may take several seconds (depending on number of stored Favorites) for the Tuner to initialize before Favorites are not gray. 5 Return to Factory Defaults, reset all three options. - After all options are reset, turn the ignition o and disable RAP for 3+ minutes. - Turn ignition on and save Favorites. - Turn ignition o and disable RAP again for 3+ minutes. - Turn Ignition on and re-evaluate. It may take several seconds (depending on number of stored Favorites) for the Tuner to initialize before Favorites are not gray. 6. Important: If more than 25 SXM Favorites are stored in any User Pro le, suggest that the customer use less than 25 SXM Favorites for now. Engineering has determined that greater than 25 saved SXM favorites may cause this condition to occur more frequently. This is a temporary mitigating step to lessen the likelihood of experiencing the condition until the permanent correction is released. Engineering is investigating the condition to understand why a small number of vehicles continue to experience grayed Favorites after radio software version 22.9 has been installed. This PI will be replaced with a service bulletin once a permanent correction is released. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation 3486988 Description Greyed SXM Favorites after 22.9 installed Labor Time 0.7 Hr. Version History Version 2 02/05/2020 - Created Modi ed 02/13/2020 - Updated to show the importance of Step 6, which may help reduce the issue frequency until the permanent correction is released. © 2020 General Motors. All Rights Reserved.