PIP5677C

Bulletin No.: PIP5677C
Published date: 02/18/2020
Preliminary Information
PIP5677C 2020 10L60 10L80 10L90 10 Speed Gen II Automatic
Transmission Restriction Program
Models
Brand:
Model:
Model Years:
VIN:
from
Engine:
to
Transmissions:
Cadillac
CT4
2020
All
All
All
MQA
Cadillac
CT5
2020
All
All
All
MHS
Cadillac
CT6
2019 - 2020
All
All
All
MHS MHW MHX
Involved Region or Country North America
Condition
Transmission Assembly
Cause
Restriction
Correction:
The 10L60, 10L80 and 10L90 10 Speed Automatic Transmission part numbers 24042586, 24269983, 24269984,
24271644, 24271645, 24278968, 24278969, 24284098, 24284099, 24284102, 24284121, 24289388, 24290455,
24290456, 24291499, 24291500 and 24291503 are on restriction through GM PQC as part of our ongoing quality
improvement e orts to assist Engineering with product concern identi cation e ective on 09/24/19.
Your cooperation with this program is greatly appreciated.
Note: Do not disassemble the transmission or clear any DTCs prior to contacting Product
Quality Center.
If your diagnosis has led to an internal repair or replacement of the 10L60, 10L80 or 10L90
10 Speed Automatic Transmission, please contact the Product Quality Center (PQC) by opening a
case via Dealer Case Management (DCM) From the DCM home page, click on “New PQC Case” found on the
Technical Assistance tab.
Then, in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts Restrictions Templates to
Download the appropriate PQC -Parts Restrictions Template and save a copy to your computer, You can attach a
copy of the template to your PQC Case.
The 10L60, 10L80 and 10L90 10 Speed Automatic Transmission questions located below, are contained in the
Global Connect PQC -Parts Restriction template.
Please complete the questionnaire below before contacting PQC through DCM.
Caller’s First & Last Name/Position:
Technician’s Name/Direct Phone:
Parts Manager’s Name:
Parts Manager’s Phone and Fax Number:
Dealership’s Correct Address:
How many times in for this concern?
How many total days down for this concern?
Was TAC contacted?
If Tac was contacted what is the case number?
What recommendations were given by TAC?
What is the customer’s concern?
Is the vehicle for personal or commercial use?
If commercial, what type of use?
Describe the failure of the unit:
Why is replacement of the requested component needed?
Broadcast Code:
Serial Number:
Does the vehicle have any DTCs in any module (ECM/TCM/BCM, etc.)?
Note: (Do Not clear any DTCs prior to reviewing with engineering).
Note: : [GDS must be launched from TIS to make sure all the data is captured and can be retrieved.]
Are there any transmission-related DTCs?
Note: (Do Not clear any DTCs prior to reviewing with engineering).
Are there any shifting issues (late, early, missed, no shift)?
When does the issue occur (hot, cold, under accel/decel)?
Is there any unwanted vibration?
Any other transmission performance issues?
Are there any leaks (Y/N)
If yes what type of leak?
What is the location of the leak?
Are there any noise concerns?
If yes what kind of noise?
Where is the noise coming from?
Is the transmission uid full?
Is the transmission uid contaminated?
Parts Information
Description
Part Number
QTY
Transmission Assembly
Transmission Assembly
Transmission Assembly
24042586
24269983
24269984
1
1
1
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
24271644
24271645
24278968
24278969
24284098
24284099
24284102
1
1
1
1
1
1
1
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
24284121
24289388
24290455
24290456
24291499
24291500
24291503
1
1
1
1
1
1
1
Warranty Information
For vehicles repaired under the Powertrain coverage, use the following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
8464670
Description
Transmission Replacement
Labor Time
Use Published Labor
Operation Time
Version History
Version
Modi ed
4
09/23/2019 - Created on.
10/02/2019 - Added transmission part numbers 24269983, 24269984,
24282946, 24284102, 24284121, 24289388 and 24294934. Added the 2019
model year.
02/04/2020 - Removed the 2019 model year and transmission part number
24290680.
02/18/2020 - Removed transmission part numbers 24268797, 24269986,
24271649, 24274314, 24281547, 24282946, 24289388, 24290680, 24291506,
24291507, 24294934 and 24298121. Added transmission part numbers
24042586 and 24284098. Removed models and added the 2019 model year.
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