N192287850

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5320
URGENT - DISTRIBUTE IMMEDIATELY
Date:
February 10, 2020
Subject: N192287850 - Customer Satisfaction Program
Export Universal Garage Door Opener Installed
Models: 2020 GMC Acadia equipped with:
• Infotainment System, (RPO IOU)
• Universal Garage Door Opener (RPO UG1)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N192287850
today. The total number of U.S. vehicles involved is approximately 3,524.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on February 24, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 10, 2020. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192287850 Export Universal Garage Door Opener Installed
Release Date:
Attention:
February 2020
Revision:
00
This program is in effect until February 28, 2022.
Make
Model
GMC
Acadia
Model Year
From
To
2020
2020
RPO
IOU
UG1
Description
Infotainment System
Opener - Garage Door, Universal
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2020 model year GMC Acadia vehicles without a sunroof, equipped with an Infotainment system
(RPO IOU), and Universal Garage Door Opener (RPO UG1), may have been built with an export version
of the universal garage door opener (UGDO). The export UGDO will not operate with US/CA garage
door openers and may transmit less than the allowed electric field strength.
Dealers will remove the incorrect UGDO and replace it with the correct part number.
Parts
Quantity
1
Part Name
Part No.
84084118
Transmitter, Garage Door Opener
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Universal Garage Door Opener to
order.
Due to the small number of vehicles involved, (3,543), and due to limited initial parts availability, dealers are encouraged
not to order program parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9104927
Description
Garage Door Opener Transmitter Replacement
Labor
Time
0.2
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
Replace the Garage Door Opener Transmitter. Refer to Garage Door Opener Transmitter Replacement in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through February 28, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through February 28, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Copyright 2020 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N192287850 Export Universal Garage Door Opener Installed
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N192287850 Export Universal Garage Door Opener Installed
February 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2020 model year GMC Acadia may have been built with an export version of the universal
garage door opener (UGDO). The export UGDO will not operate with US/CA garage door openers and may transmit
less than the allowed electric field strength.
Your satisfaction with your Acadia is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the universal garage door opener. This service will be performed for
you at no charge until February 28, 2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-462-8583
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Acadia provides you many miles of
enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N192287850
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