T-TT-0588-19_Rev

Tech Tip T-TT-0588-19
Subject
February 25, 2020
Market
Abnormal Safety Connect Operation During PDS
Service Category
Section
Audio/Visual/Telematics
Cellular Communication
USA
Applicability
2020 MY 17CY+ DCM - Equipped Vehicles
APPLICABLE VEHICLES
2020
2020
2020
2020
2020
2020
Highlander
Tacoma
4Runner
RAV4
Corolla Hatchback
Sequoia
2020
2020
2020
2020
2020
2020
Highlander HV
Tundra
C-HR
Camry
RAV4 HV
Camry HV
CONDITION
Some 2020 model year vehicles may display abnormal Safety Connect operation during PDS or after
replacement due to DCM activation issues.
If there are no DTCs present and after the initial SOS light flashing sequence after ignition on, neither
the red nor green light stays on in the overhead console determine if the vehicle is in shipping mode.
To determine if a vehicle is experiencing this condition, connect a Techstream and navigate to:
Telematics-Data List - “Telematics Activation Status”. If this value is displayed as “Shipping”, continue
to the Shipping Mode recommendations below, and do not create a TAS case.
RECOMMENDATIONS
1.
2.
3.
4.
5.
6.
7.
8.
Confirm vehicle is listed in the Applicable Vehicles section.
Confirm SOS button is present in overhead console.
Turn ignition on.
After initial wakeup (red/green flash of SOS LED), what is the status of the LED?
a. If GREEN, test is complete; Ignition can be turned off and vehicle is activated.
b. If RED, continue with normal diagnosis via the applicable repair manual.
c. If OFF, continue with Step 5.
Leave ignition on for 10 minutes to allow time for wireless activation on the cell network.
If during the 10 minutes you hear “Safety Connect is now active” OR see the GREEN LED
turn on, test is complete; Ignition can be turned off and vehicle is activated.
Turn ignition off and wait 10 minutes.
Turn ignition on and wait 1 minute.
After initial wakeup (red/green flash of SOS LED), what is the status of the LED?
a. If now GREEN, test is complete; Ignition can be turned off and vehicle is activated.
b. If still OFF, continue to Shipping Mode instructions.
Expires on
Ver. 2.11 08/11/2019 T
02/25/2021
Rev3
© 2019, Toyota Motor Sales, USA
Page 1 of 2
Tech Tip T-TT-0588-19
February 25, 2020
Subject
Market
Abnormal Safety Connect Operation During PDS
USA
Applicability
RECOMMENDATIONS
Shipping Mode
If the “Telematics Activation Status” is displayed as “Shipping”, follow the instructions below. If the
“Telematics Activation Status” is NOT displayed as “Shipping”, continue diagnosis as per the repair
manual.
1. Disconnect the 12V battery for 10 minutes to reset/initialize the DCM
2. Create an email that contains the following information:
 VIN
 IMEI from Telematics-Data List
 MSISDN from Telematics-Data List
 Make/Model
 Date/time of last ignition event
 Contact information
3. In the subject line, write “Shipping Mode Account Repair: VIN-”, and include the vehicle VIN.
4. Send the email to [email protected]
You will receive an acknowledgement which includes a Command Center ticket # for tracking
purposes. These types of account issues are resolved on the server side, no vehicle repairs are
typically needed.
Once the issue is resolved, you will receive a separate validation email within 3 business days.
For any follow-up information or questions, send an email to [email protected] and
include your Command Center ticket # as well as the VIN of the affected vehicle.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 2.11 08/11/2019 T
02/25/2021
Rev3
© 2019, Toyota Motor Sales, USA
Page 2 of 2