DOR-C5P7J-03
Service Bulletin Details
Public Details for: DOR-C5P7J-03
This sku is an egr valve. The customer communication requested return of unsold inventory to inspect the electrical leads in the motor. The leads may become worn leading to voltage spikes which can cause a fault and engine light to come o
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Dorman Product Alert Bulletin Product Category: Part Number(s): Destroy in Field: Return Authorization: Return Location: Issue Credit: Apply to Defective All: February 18, 2020 Page 1 of 2 Exhaust Gas Recirculation Valve 911-242 No Yes Dorman Products, 3400 East Walnut Street, Colmar, PA 18915 Please be sure to code return withnumber on outside of container No Return for Inspection Instructions: • Dorman requests that inventory be returned for Exhaust Gas Recirculation Valve part number 911-242 with all date codes prior to 19030. Parts with dates newer than this are ok and can be kept in inventory. (19030 = the 30th day of 2019) ure of Product Date Code 19030 (This part is ok) Notes/Comments: • If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman labor claims process. Return Instructions: 1. Please pull all affected inventory. 2. Please contact Customer Relations Dorman by e-mail or phone ([email protected] / phone 1-800-523-2492) to obtain a RGA Q-Number. You will need to provide: a. Customer Account b. Part number c. Quantity being returned 3. Please mark these to: Dorman Products, Inc- Returns 3400 East Walnut Street Colmar, PA 18915 Attn: RGA Q-Number ___________________________ 4. Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA (typically Conway). Thank you for your understanding and assistance with this matter.