A3920262048671_4

39 Quattro Ultra, DTC U030000 is stored in the all-wheel drive control module
39 20 26 2048671/4 March 17, 2020. Supersedes Technical Service Bulletin Group 34 number 18-38 dated
November 26, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad
2017 - 2018
All
Quattro Ultra
A5, A5
Cabriolet,
A5
Sportback,
and Q5
2018
All
Quattro Ultra
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised title
Revised Warranty (Updated Service Number and Claim Types)
3
11/26/2018
Revised title
Revised Service (SVM software update added, Part replacement removed)
Revised Warranty (Updated Labor Operations)
Revised Required Parts and Tools (Removed table)
2
02/19/2018
Revised Service (New instructions for software level 0003 or lower and added
Note)
Revised Warranty (Updated Labor Operations)
Revised Required Parts and Tools (Added table)
Customer states:
 “All Wheel Drive Malfunction Message” is displayed in the instrument cluster.
Workshop findings:
The following DTC is logged in the all-wheel drive control module, J492 (address word 0022):
DTC U030000 (Internal Control Module Software Incompatibility active/static).
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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
Quattro Ultra software error.
Production Solution
New software in the all-wheel drive control module, J492 (address word 0022) addressed the condition.
Service
1. Check the software version number in the all-wheel drive control module, J492 (address word 0022) (Figure
1).
Figure 1. Software Version Number.
2. If the software version number is lower than 0006 update the software per the directions below.
SVM Update Instructions
3. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
Page 2 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4. Update the all-wheel drive control module, J492 (address word 0022) using the SVM action code as listed in
the table below, if necessary:
Model
Transmission
Old Software
Part Number
Allroad
0CJ
8W9927755
A4 manual
0CX
8W0927755
Old
New Software
Software
Part Number
Version (or
lower)
New Software
Version
SVM Code
Input
(or higher)
8W9927755
8W0927755
0005
0006
A5 manual
0CX
8W6927755
8W6927755
Q5
0CJ
80A927755
80A927755
22A007
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
3993
Damage Code:
0039
Labor Operations:
SVM update
0151 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Claim Comment:
As per TSB #2048671/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 3 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB (2048671) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 4 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.