A6920482058923_1

69 Noises from the driver airbag
69 20 48 2058923/1 March 16, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi e-tron
quattro
2019
All
Not Applicable
A6, A7
2019
000001 - 089838
Not Applicable
A8
2019
000001 - 016230
Not Applicable
Condition
Customer states:
 Creaking or rattling noises from the driver airbag while driving.
Workshop findings:
 Rattling or creaking noises from the driver airbag while driving with or without steering wheel movements.
 The noise is gone after cross swapping the driver airbag with an airbag from a known good vehicle.
Technical Background
Driver airbag causes creaking and/or rattling noises while driving. The noises are internal to the driver airbag.
This does not affect the function of the driver airbag.
Production Solution
Optimized driver airbags in vehicle production.
Service
1. Test drive vehicle with the customer to reproduce the creaking or rattling noises from the driver airbag.
2. Holding onto the driver airbag while driving and applying felt tape to the driver airbag does not result in a
permanent improvement.
3. Confirm that the driver airbag is the root cause of the noises by cross swapping it with a driver airbag of a
known good vehicle.
4. If confirmed that the driver airbag is the root cause, replace the driver airbag according to the repair manual.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6958
Damage Code:
0018
Labor Operations:
Driver airbag replacement including cross
swapping and checking
6958 5599
40 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 40
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2058923/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Driver airbag
01
Additional Information
All parts and service references provided in this TSB (2058923) are subject to change and/or removal.
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.