Dealer 80C8

Date:
March 26, 2020
To:
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager,
General Manager & Parts Manager
From:
Audi Customer Protection
Subject: Upcoming Update 80C8 – Software Update for Air Conditioning (NVLW)
Certain MY2017-2018 Audi A3 e-tron Vehicles
We would like to inform you of an upcoming Update, code 80C8.
What vehicles are affected?
There are 6,055 Audi vehicles in the U.S. and 1,091 vehicles in Canada affected by this
Update. Check your daily campaign open inventory report or OMD for affected vehicles in
your inventory.
What is the issue?
On certain Audi A3 e-tron vehicles manufactured within a specific period, the heating output
may not be fully utilized in electric driving mode due to a software discrepancy in the climate
control module.
What does the repair procedure involve?
Software Update for Air Conditioning
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about March 27, 2020.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update
applies to each specific vehicle. Additionally, this Update is posted on Elsa and ServiceNet
for additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing
of recalls and service actions.) Each vehicle should be completed when it is in to the dealer
for maintenance or any other service visit. Dealer stock vehicles cannot, however, be
delivered to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the
“New and CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of Audi
customers.
Thank you for your cooperation and assistance in this important matter.
80C8