SSM 48618

SSM 48618 - 2020 Various Vehicles - Equipped With SYNC 3 - Unable To
Schedule Remote Start Using Fordpass Or Lincolnway Applications
Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the
FordPass or Lincolnway app. If only the scheduling portion of the remote start system is missing from the mobile app
or not functioning, please ensure the customer has installed the latest version of the Ford Pass or Lincoln Way app
from the mobile phones app store. The customer may also need to log out of the Ford Pass or Lincoln Way app, and
then log back in. If the remote start system is not functioning using the key fob and/or the on-demand remote start
function from Ford Pass or Lincoln Way application, refer to Workshop Manual (WSM), Section 303-06 for further
diagnosis.