SSM 48649

SSM 48649 - 2020 Various Vehicles - Equipped With Telematics Control
Unit (TCU) - Incomplete User Authorization, Vehicle Connectivity/Location
And/Or FordPass/LincolnWay Concerns
Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no
authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled
message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure
that customer connectivity settings (CCS) are turned on in the SYNC system. If the concerns persist after CCS is
turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, forceclose and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the
TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop
Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use
causal part 14G229.