15-261-20
Service Bulletin Details
Public Details for: 15-261-20
The following information announces reprogramming file availability and provides a software update installation procedure to optimize the gen 4 denso cp1 audio and navigation head units.
- 2020 -
Models from 2020
2020 SUBARU LEGACY |
2020 SUBARU OUTBACK |
ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right. SERVICE MANAGER q © 2020 Subaru of America, Inc. All rights reserved. SERVICE BULLETIN APPLICABILITY: 2020MY Legacy and Outback Models NUMBER: 15-261-20 SUBJECT: Reprogramming File Availability for Optimization of Gen 4 Denso CP1 Infotainment Systems DATE: 03/10/20 INTRODUCTION: The following information announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed above. As in previous models, the procedure will involve either downloading the software update files from Subarunet (or, using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely before proceeding. This software update will address the following conditions: Symptom #1 The CP1 display and/or center Combination Meter display freezes. No response from touch screen or voice guidance. After switching the ignition off and opening the driver’s door, the system does not recover**. Display Freezes Touch Buttons Unresponsive NOTE** After switching the ignition off and leaving the driver’s door open more than 70 seconds, the system may recover after switching the ignition back on. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 1 of 14 Symptom #2 Delayed response of rear view camera guide lines. When the rear view camera is activated and the steering wheel is turned, there is a delay before the steering-responsive guide lines respond to the steering wheel input. Symptom #3 Fuel consumption display has unnecessary ‘Φ’ mark when changing mileage unit to Km. Symptom #4 Diagnostics Recorder Data cannot be exported to the USB memory device. When the diagnostic log data is being downloaded (by selecting: Dealership Menu > Diagnostics Recorder > Export Data to USB), it fails after the progress bar reaches almost 90% with an error message of Export failed. Please try again. Export Failed. Please Try Again. Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 2 of 14 Symptom #5 When using Voice Recognition to search for a ‘Nearby POI’ (Point of Interest) in Canada with FRENCH language selected, the CP1 display turns black and displays a Caution / disclaimer message. Voice Recognition Black Screen Caution / Disclaimer Message PART INFORMATION: 11.6-Inch Display, Mid and High Level Units Dual 7.0-Inch Display, Base Level Unit NOTE: High Level unit is equipped with Navigation option (Map icon on Home screen) Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 3 of 14 Materials Required: An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update procedure. The device should be dedicated to storing and transferring these updating files only. It must be a minimum of 8GB or more in size and contain a NTFS file format before downloading the update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio units. They must be fully cleared before adding these new update files to them. IMPORTANT NOTES: • NEVER change the update file names after downloading them. • NEVER save any other files on the same flash drive. There are various types of USB flash drive available from many suppliers. If the head unit does NOT recognize the USB drive during the reprogramming process due to Controller IC type of USB drive or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive is formatted for NTFS. If a recognition problem persists, use a USB flash drive from another manufacturer. Recommended Flash Drives: • Kingston®: Data Traveler G3, G4, SE9 or the Hyper-X Series • SanDisk®: Cruzer Series, Ultra Flair • Transcend®: JetFlash 300, 600 or 790 • Verbatim®: Store ‘n’ Go Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 4 of 14 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. STEP 1- Prepare the USB: CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating system. VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive being used is not infected with any virus. The flash drive MUST be formatted for NTFS. • Make sure the USB flash drive contains no other files. • Right click on the corresponding “Removable Disk”. • Select “Format”. • From the File System drop-down menu, select “NTFS” • Check the “Quick Format” box (if not already done). • Click on “Start” to format the USB flash drive. STEP 2- Download the Update Files to the USB: The files are available for download on Subarunet (see “A” below). The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same way a Select Monitor Update would be pushed out. (see “B” below). Follow “A” when using files downloaded from Subarunet. Follow “B” when using the files sent directly to the SDS notebook from Nuspire. “A” When using update files downloaded from Subarunet: Click Here to Access the Downloads for Audio/Navigation Information on Subarunet Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 5 of 14 IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they can be used. Using the normal audio / navigation system file update download procedure: Go to Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/ Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC: BASE-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-FEBRUARY 2020 MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-FEBRUARY 2020 HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-FEBRUARY 2020 • Go to Downloads. • CAUTION: After download is complete, NEVER change the file or folder names. • Open / display the contents of File folder, for example: “CP1DensoBASE.zip”. • Click on “Extract All Files”. • The screen below will appear to set a destination for the extracted file. • Double-click on the required file (for this example, select the file entitled “BASE”). Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 6 of 14 • Copy ONLY “ALLUPD-NAVI.pkg” then paste (or click / drag) it to the “clean” USB flash drive as listed (Removable Disk) in the directory. • To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g. BASE Denso CP1, MID Denso CP1 or HIGH Denso CP1). • Go to Step 3. “B” When using update files sent directly from Nuspire: • Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update Files” to display the list of available update files shown below. • CAUTION: After download is complete, NEVER change the file or folder names. • Double-click on the required file (for this example, select the file entitled “BASE”) and the update file will display as shown. • Select the the file “ALLUPD-NAVI.pkg” and either copy / paste or click / drag it to the USB flash drive. • Once the folder named “update” is loaded onto the USB flash drive, right click on the drive and select “Eject”. • Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”. • Mark the USB to indicate the head unit it will update (BASE Denso CP1 in this example). • Repeat the above steps to create the BASE or MID Denso CP1 and HIGH Denso CP1 USB flash drives as needed using a separate USB drive for each update folder. • Proceed to STEP 3 below. Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 7 of 14 STEP 3- Perform the software update. 1: NOTE: ALWAYS perform Software Version Check Procedure BEFORE attempting to install an update. CAUTION: • Do not attempt to install the software immediately following an exchange installation. Let the system restart first and operate for 20 minutes. • Do not attempt to install the software a second time for 30 minutes following prior software installation. • Do not attempt to install the software for at least 30 minutes after completing a FOTA update. The red text indicates the H/U model information: F11GHMxxx-xxx (High model software) F11GMMxxx-xxx (Mid model software) F11GBMxxx-xxx (Base model software) 1-1: Start the Engine or connect a battery charger in Power Supply mode. 1-2: PRESS and HOLD the RIGHT-side temperature control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the Dealership Mode Menu. High/Mid 1-3: Select System Information. High/Mid Base Base Continued... Bulletin Number: 15-261-20; Date: 03/10/20 Page 8 of 14 1-4: Select Version Information. High/Mid Base 1-5: The screen below will be displayed (the version name may be different). Confirm the version and model information match per the tables below then press