07-175-20

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru of America, Inc. All rights reserved.
SERVICE INFORMATION BULLETIN
APPLICABILITY:
		
2019-20MY Forester
2020MY Legacy and Outback
NUMBER: 07-175-20
SUBJECT:
		
DMS Settings- SSM4 Procedure for Storage
and Restoration
DATE: 03/31/20
INTRODUCTION:
This Service Information Bulletin outlines a procedure to prevent the loss of and the need to reset the
customer’s Driver Monitoring System (DMS) settings when servicing the vehicle. The Subaru Select
Monitor 4 (SSM4) is equipped with a Work Support function which can download, store and re-write
the customer’s stored settings before releasing the vehicle.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
IMPORTANT NOTES:
• Never write the stored settings data into a vehicle other than the original vehicle the data was
read from.
•
Up to 5 individual customer profiles can be downloaded, stored and re-written by the SSM4
at one time. These operations may take a few minutes to complete. BE PATIENT.
Connect the SSM4 and switch the Ignition ON.
•
READING and SAVING the customer’s DMS Control Module Settings to the SSM4:
1. On [Start] screen, select [Diagnosis].
2. On [Select Vehicle] screen, input the target vehicle information and select [OK].
3. On [Main Menu] screen, select [Each System].
4. On [Select System] screen, select [Driver Monitor], and then select [Next].
5. On [Select Function] screen, select [Work Support].
6. On [Work Support] screen, select [Read Control module setting information].
7. Save and close the file as directed on the screen.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 07-175-20; Date: 03/31/20
Page 1 of 2
•
RE-WRITING the saved customer DMS settings back into the DMS control module:
1. On [Start] screen, select [Diagnosis].
2. On [Select Vehicle] screen, input the target vehicle information and select [OK].
3. On [Main Menu] screen, select [Each System].
4. On [Select System] screen, select [Driver Monitor], and then select [Next].
5. On [Select Function] screen, select [Work Support].
6. On [Work Support] screen, select [Write Control module setting information].
7. Perform the operation as directed on the screen.
8. VERY IMPORTANT: To complete the re-writing procedure, the Driver Monitoring
System must be put into a CAN sleep status (the CAN system must “go to sleep”)
one time and restarted to “reset” the re-written customer settings. Use the following
procedure:
• Put the CAN system to sleep by turning the ignition switch OFF, closing all the doors
and the rear gate then WAITING until the Driver Monitoring System LED turns off.
The length of time it takes for the LED to turn off can vary but should only be about a
minute or so. BE PATIENT. The restored customer profiles will be back in place the
next time Driver Monitoring System is activated.
•
NOTE: The CAN cannot “go to sleep” when the access key is located near the
vehicle. Always keep the access key away (at LEAST 16 feet) from the vehicle
while waiting for the CAN system to go to sleep.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 07-175-20; Date: 03/31/20
Page 2 of 2