S1823000053

STAR ONLINE PUBLICATION
Case Number: S1823000053
Release Date:
02/14/2020
Symptom/Vehicle Issue: Water Leak On Floor Near A Pillar
Discussion:
See the below for a possible leak path that could allow water to leak down the a-pillar
and cause damp floor. Water leak testing should include verifying the leak by using a
showerhead or open hose applied to the roof and allowing the water to naturally
cascade and shed off the vehicle. Use of spray nozzles and high pressure is not
recommended as this method may force water into areas and create false leaks.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Inspect for water pooled in this area.
Fig 1
View of a pillar from inside the vehicle with trim kick panel removed. Inspect in the wire
pass through for water pooling. If water is found, continue to next step.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Fig 2
Area of possible leak. Right A Pillar with fender removed for accessibility
Fig 2- Hole in sealer allowing water to enter body. Reseal the area using a seam
sealer such as Kent Products High-tech clear seam sealer p10200 or equivalent.
Follow sealer manufacture’s application and cure instructions.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Verification: Water leak test by using a garden hose with open flow (no nozzle)
applied to the upper windshield/roof. Allow the water to cascade down and shed off the
vehicle. Monitor the interior using a bright flashlight and inspect the pillar area (de trim
as needed).
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017