P0A06 2019 Q70 a

SERVICE CAMPAIGN
CAMPAIGN BULLETIN
Engine Control Module (ECM) Reprogram
Voluntary Service Campaign
Reference: P0A06
Date: March 25, 2020
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2019 Q70 (Y51)
MY2019 QX80 (Z62)
Affected
Population:
48
24,278
Retailer
Inventory:
3
474
SERVICE COMM
Activation date:
Stop Sale
In Effect
March 25, 2020
NO
***** Campaign Summary *****
INFINITI is conducting a Voluntary Service Campaign to reprogram the engine control module (ECM)
with countermeasure software in certain INFINITI 2019 model year Q70 and QX80 vehicles. The
current software installed may allow the Variable Valve Timing (VVT) solenoid valve diagnosis to
continue to draw current when the engine is off. This condition may result in a reduction of the
battery life.
***** What Retailers Should Do *****
1.
Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS
National Service History – Open Campaign I.D. P0A06
 New vehicles in retailer inventory can also be identified through the attached VIN list or by
using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
 Please continue to check newly arriving inventory for campaign applicability.
2. Retailers are requested to repair any affected vehicles in retailer new or pre-owned inventory to
ensure client satisfaction.
3. Retailers should use ITB20-013 to correct any vehicles subject to this campaign.
4. Once repaired, retailers should submit the claim, using the claims coding provided, and release the
vehicle.
***** Release Schedule *****
Parts
No parts are needed. Retailers will reprogram the engine control module (ECM)
with updated software.
 Parts are only needed in the event of ECM failure during reprogramming
Special Tools

CONSULT III
Repair

ITB20-013
NOTE: The campaign bulletin is available on ASIST and NNAnet
P0A06 | Original Document
Owner
Notification
INFINITI will begin notifying owners of all potentially affected vehicles in April
2020 via U.S. Mail.
***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign which for any reason enters the service department. This
includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in retailer inventory. If a VIN subject to this voluntary service campaign was part of a retailer
trade, the letter associated with that VIN should be forwarded to the appropriate retailer for repair
completion.
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this action?
A.
The current software installed may allow the Variable Valve Timing (VVT) solenoid valve
diagnosis to continue to draw current when the engine is off.
Q.
What is the possible effect of the condition?
A.
This condition may result in a reduction of the battery life.
Q.
What will be the corrective action?
A.
Retailers will reprogram the engine control module (ECM) with countermeasure software.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately one (1) hour to complete. However, your INFINITI retailer may require your
vehicle for a longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
INFINITI will begin notifying owners of all potentially affected vehicles in April 2020 via U.S.
Mail.
P0A06 | Original Document
Q.
Are parts readily available?
A.
Retailers will reprogram the engine control module (ECM). Parts are not necessary for this
remedy.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the client free of charge for parts and labor.
Q.
Will a courtesy vehicle be provided while the retailer is servicing the vehicle?
A.
INFINITI may provide a courtesy vehicle for the client to use while their vehicle is being
serviced. Courtesy vehicles are subject to availability and not guaranteed. Please check with
your retailer for availability and further details.
If the reprogramming cannot be performed successfully and an engine control module needs
to be ordered, rental is available upon client request.
EXPENSE CODE
DESCRIPTION
AMOUNT
$180 (Max)
502
Rental Expense
Contact the Warranty Claims Call Center @ 800-933-3712 if additional expense is required
Q.
I have lost confidence in the vehicle. Will INFINITI replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Will I have to take my vehicle back to the selling retailer to have the service campaign
performed?
A.
No, any authorized INFINITI retailer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the retailer where you would like to have the
corrective action completed.
P0A06 | Original Document
Q.
What model year vehicles are involved?
A.
Specific model year 2019 INFINITI Q70 and QX80 vehicles manufactured within a specific
production range are affected.
Q.
Are you experiencing this condition on any other INFINITI (or Nissan) models?
A.
Yes. Specific model year 2019 Nissan Armada, NV Passenger Van, Sentra, NV200 Taxi,
Titan and specific model year 2019-2020 Nissan GT-R and NV200 vehicles manufactured
within a specific production range are also affected.
Revision History:
Date
March 25, 2020
Announcement
Original Document
Purpose
New campaign announcement
P0A06 | Original Document