R1720 2010-12 Al

EMISSION RECALL
CAMPAIGN
BULLETIN
Non-Methane Organic Gases (NMOG)
Engine Control Module (ECM) Reprogram
Voluntary Emission Recall Campaign
Reference: R1720
Date: March 27, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in
their inventory Attention:
covered byDealer
this notification
until the
campaign
action
is performed.
Principal, Sales,
Service
& Parts
Managers
Affected Models/Years:
MY2010-12 Altima 2.5L
SULEV Sedan & Coupe
(CL32/L32)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
116,479
NA
March 27, 2020
YES
***** Campaign Summary *****
Nissan is conducting a Voluntary Emissions Recall Campaign on approximately 116,479 specific
MY2010-12 Altima 2.5L SULEV vehicles identified in Service Comm to reprogram the Engine Control
Module (ECM) to assure compliance with the applicable United States SULEV emission specifications.
The subject vehicles may be equipped with an improperly calibrated ECM that, if not repaired, may
potentially cause exhaust gas emissions to exceed standards at high mileage. This incident has no
effect on safety, performance, drivability or fuel consumption.
In addition to reprogramming the ECM, Nissan is also extending the emission warranty coverage on
the front exhaust tube in the unlikely event that Diagnostic Trouble Code (DTC) P2423 is present, to
the following:
Model
Years
Original Duration
New Duration (If DTC P2423 is present*)
192 months (16yrs)/170,000 miles (whichever occurs
first)
120 months (10yrs)/120,000 miles (whichever occurs
2012
96 months/100,000 miles
first)
*All other warranty terms remain the same.
2010 & 2011
180 months/150,000 miles
***** What Dealers Should Do****
1. Verify campaign applicability using Service Comm or DBS National Service History – Open
Campaign I.D. R1720.
2. Dealers should use NTB20-022 to remedy any vehicles subject to this campaign.
3. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
4. For verification of warranty extension coverage, refer to the extended warranties section in
Service Comm or DBS National service history. Coverage will be identified as: L32 NMOG
EXT_DTC P2423 NTB20-020.
CAMPAIGN ID: R1720 | Original Document
***** Release Schedule *****
Parts
The software for this reprogram is available on ASIST. No other parts are
necessary.
Special
Tool
CONSULT III
Repair
NTB20-022
Owner
Notification
Nissan will begin sending notifications to owners of all potentially affected
vehicles in April 2020 via U.S. Mail.
***** Dealer Responsibility ****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary emissions recall campaign, which for any reason enters the service
department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part
of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer
for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
Yes.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
What is the reason for this emission recall?
A.
The subject vehicles may be equipped with an improperly calibrated Engine Control Module
(ECM).
Q.
What is the possible effect of the condition?
A.
If not repaired, this issue may potentially cause exhaust gas emissions to exceed standards
at high mileage. This incident has no effect on safety, performance, drivability or fuel
CAMPAIGN ID: R1720 | Original Document
consumption.
Q.
What will be the corrective action?
A.
Dealers will reprogram the ECM.
Q.
Why are the front exhaust tube warranty extension terms different by model year?
A.
The MY2010 and MY2011 were certified to a different emission standard than MY2012. Only
the MY2010 and MY2011 were certified as Partial Zero Emission Vehicles (PZEVs) and
therefore had a longer initial emission warranty than MY2012. Accordingly, the MY2010 and
MY2011 vehicles’ front exhaust tube warranty is extended further than the extension for
MY2012.
Q.
How long will the corrective action take?
A.
The remedy should take approximately one (1) hour to complete. The dealer may require the
vehicle for a longer period of time based upon the dealer’s work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin sending notifications to owners of all potentially affected vehicles in April
2020 via U.S. Mail.
Q.
Why did I receive a letter if I am already outside of the extended warranty period?
A.
If you have previously replaced the front exhaust tube, related to Diagnostic Trouble Code
P2423, in your vehicle and Nissan did not cover the repair, you may be eligible for
reimbursement.
Please visit www.nissanassist.com, access the reimbursement claim form, and follow the
instructions on the website including submission of the following documents:
 Repair order(s)
 Proof of payment
 Proof of vehicle ownership
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and an engine
CAMPAIGN ID: R1720 | Original Document
control module needs to be ordered, rental is available upon customer request.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required. Please refer to WBI17-011 for additional information on application of rental
reimbursement.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the recall campaign.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
What model year vehicles are involved?
A.
Certain MY2010-12 Altima 2.5L SULEV Sedan (L32) and Coupe (CL32) vehicles manufactured
in Smyrna and Canton between July 2, 2010 and February 29, 2012 are affected.
Revision History:
Date
March 27, 2020
Announcement
Voluntary Emission Recall Campaign
Purpose
New campaign announcement
CAMPAIGN ID: R1720 | Original Document