Steering Spindle

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
RE: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Steering Spindle Bearing
DATE: March 10, 2020
IMPORTANT CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign
No. :
2020030007
Campaign Desc. :
Steering Spindle Bearing
PDGSCHLENK
This is to notify you of the upcoming Recall Campaign concerning the steering spindle bearing on approximately 8,895 MY19
Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may
generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has
determined that on certain Sprinter vehicles of platform 907 (VS30), the screws for the intermediate
bearing of the steering spindle may not have been torqued sufficiently. If the screws were not torqued
to specification, they could loosen over time and cause the bearing to move back and forth during
vehicle operation. The vehicle would remain steerable, but over time, as the bearing continues to
move, the screws could continue to loosen and eventually detach which could impair the operator’s
ability to steer the vehicle and increase the risk of a crash.
Issue
What We’re Doing
An authorized Mercedes-Benz or Freightliner Sprinter dealer will replace the screws of the steering
spindle intermediate bearing and apply the required tightening torque.
Parts are still being verified. An additional notification will be sent when parts are available
for repair.
Parts
Vehicles Affected
Vehicle Model Year(s) Model Year 2019
Vehicle Model
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall
8,595
Population
Dealer
Inventory
759
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer
inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by
this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in early April, 2020.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600