K0D - Dealer Let

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 7, 2019
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Model / Years
2011 – 2017 Tacoma
Production Period
Late June 2010 – Early June 2017
Approximate Total Vehicles
302,470
Condition
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma vehicles.
In these reports, customers have indicated that vehicles operated in specific cold climate areas with high road
salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and
separate from normal surface rust which is commonly found on metallic surfaces after some years of usage
and/or exposure to the environment.
Remedy
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s
frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the
inspection, the dealership will do one of the following:
• If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the
dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of
the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC) K0D.
• If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no
further action is required.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE
to the owner under Customer Support Program ZKA if all conditions of the program are met.
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
1
Note: If a vehicle is eligible to receive the CRC application under LSC K0D, but the remedy is not performed
before the expiration of LSC K0D, the vehicle will not be eligible for frame replacement coverage under CSP
ZKA.
© 2019 Toyota Motor Sales, USA
Limited Service Campaign K0D - D - Page |2
This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. The estimated launch and expiration dates by region are shown in the table
below.
Campaign
K0D - CRC
Application (will
become available
based upon legal
and environmental
agency approvals
where applicable).
Approximate
UIO
Estimated
Launch Timing
Estimated
Expiration
Timing
Cincinnati
40,370
November 7,
2019
December
31, 2021
Chicago
41,280
January 23,
2020
February 29,
2022
Boston
61,410
CAT
101,880
New York
57,520
Region
Not Available
(Estimated
February 2020)
Not Available
(Estimated
March 2020)
Not Available
(Estimated April
2020)
March 31,
2022
April 30,
2022
May 31, 2022
Notes
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Dealer training by FTS
staff will take place
prior to launch.
Frame replacement is
ZKA – Frame
eligible upon meeting
Depends on
Inspection and
or exceeding the Rust
All
1,102,200
Date of First
Available
Frame
Perforation Standard
Use (DOFU)
Replacement
(see the Technical
Instructions)
*All dealers are eligible to apply the remedy in the LSC after it has launched in their region, AND after they
have received training from their FTS, and reviewed the State Dealer Packet with KPA. Contact region
representatives with questions.
Covered Vehicles
There are approximately 302,470 vehicles covered by this Limited Service Campaign.
Repair Type Confirmation
It is critical that each VIN is confirmed using TIS to determine the repair type. Certain vehicles require CRC
application and parts, other vehicles require no CRC application and only needs parts. If an incorrect repair
is performed, the claim will be subject to debit.
Repair Type – No CRC Application Required
© 2019 Toyota Motor Sales, USA
Limited Service Campaign K0D - D - Page |3
Repair Type – CRC Application Required
Owner Letter Mailing Date
Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with
the phased launch schedule outlined above. A sample of the owner notification letter has been included for
your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs.
Dealers should perform the repair as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to
customer delivery. However, if the campaign cannot be completed (for example, due to remedy parts
availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved
in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In
the subject line of the email, state “Disclosure Form K0D” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory
Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as
a TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have
been completed on that vehicle.
© 2019 Toyota Motor Sales, USA
Limited Service Campaign K0D - D - Page |4
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Limited Service Campaign. Please welcome them to your dealership and answer any questions
that they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.
Parts Ordering Process – Non-SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request
(CPOR) on Service Lane or have been placed on Manual Allocation Control (MAC) due to potential limited
part availability. Please check the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering
information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Program and for additional details.
To assist dealers in determining the correct part numbers to order, as well as required remedy, a website has
been developed. Please go to https://tacoma-2011-2017-frames.imagespm.info/. The website will guide you
through the inspection results and determine the parts needed for the required repair, depending on your
region’s location and K0D launch status. The website is for part(s) application reference only and the website
will not order the parts, confirm campaign completion status, or confirm campaign applicability.
Note: When first logging in, enter your dealer code and the default password (XXXXX). Upon logging in, the
website will ask for you to reset the password and provide an e-mail address.
Individual Parts:
Part Number
Part Name
90950-01A19
Plug, Hole
90950-01987
00289-TS00P
Plug, Hole
Corrosion Resistant Compound (CRC) – 18L Pail
© 2019 Toyota Motor Sales, USA
Model Year
2011-2015
(Short wheel base only)
2011-2017
2011-2017
Qty
2
2
1
Limited Service Campaign K0D - D - Page |5
Parts Kits:
Part Number
04008-07735
Part Name
Plug Hole Kit CRC Application 1
Model Year
2011-2015
The kit above includes the following parts:
Part Number
Part Description
90950-01A24
90950-01984
90950-01987
90950-01631
Plug, Hole
90950-01990
90950-01991
90950-01931
90950-01A11
94183-00831
Nut, Lock
94611-10800
Washer, Plate
Part Number
04008-07835
Part Name
Plug Hole Kit CRC Application 2
Qty
2
2
4
4
2
2
1
2
2
4
Model Year
2016-2017
The kit above includes the following parts:
Part Number
Part Description
90950-01A24
90950-01A25
90950-01987
90950-01631
Plug, Hole
90950-01990
90950-01991
90950-01931
90333-30002
Plug, Plate
94183-00831
Nut, Lock
94611-10800
Washer, Plate
© 2019 Toyota Motor Sales, USA
Qty
1
Qty
2
2
4
4
2
2
1
4
2
4
Qty
1
Limited Service Campaign K0D - D - Page |6
04008-21104
Plug Hole Kit CRC Application 3
2011-2015
The kit above includes the following parts:
Part Number
Part Description
90950-A1008
Plug, Hole
90950-A1009
90080-46327
Clip
5114A-04010
Seal, Frame Side Rail, RH
5114B-04010
Seal, Frame Side Rail, LH
90178-A0112
Nut, Flange
90105-A0356
Bolt, Flange
90119-A0169
Bolt w/Washer
04008-21204
Plug Hole Kit CRC Application 4
Qty
2
2
2
1
1
2
2
4
2016-2017
The kit above includes the following parts:
Part Number
Part Description
90950-A1008
Plug, Hole
90950-A1009
90080-46327
Clip
5114A-04010
Seal, Frame Side Rail, RH
5114B-04010
Seal, Frame Side Rail, LH
90178-A0112
Nut, Flange
90105-A0356
Bolt, Flange
© 2019 Toyota Motor Sales, USA
1
1
Qty
2
2
2
1
1
2
2
Limited Service Campaign K0D - D - Page |7
Campaign Special Service Tools
The following equipment was shipped to your dealership prior to the launch of LSC K0D.
Equipment
Purpose
Drying Equipment Kit
Drying
Application Area
Interior / Open Section
Frame Drying
*Drying Kit Includes:
Equipment
Qty
Air Mover
1
E-TES Heater
1
Air Duct Plate
1
Air Duct Plugs
2
Air Duct Hoses
2
Air Duct Adapters
2
4in Hose Clamps
4
3in Hose Clamps
2
*There will be 2 silver colored hoses that will be included in the kit
but will not be used in the campaign procedure.
Equipment
Purpose
Cleaning Equipment
Kit
Cleaning
Application Area
Interior / Open Section
Frame Drying and
Cleaning
*Cleaning Kit Includes
Equipment
Qty
Power Tool Wire
1
Brush
Power Tool Wand
1
PVC Handle
1
Extended Wire Brush
1
2ft Air Gun
1
Equipment
Purpose
Application Area
Wand Kit
712THV-T Wax
Application
Interior Frame CRC
Application
*Wand Kit Includes
Equipment
Qty
Short Wand
1
Long Wand
1
LH Guide Plug
1
RH Guide Plug
1
© 2019 Toyota Motor Sales, USA
Limited Service Campaign K0D - D - Page |8
Equipment
Wax Application
Spray Package
Purpose
712THV-T Wax
Application
Application Area
Interior Frame CRC
Application
*Wax Application Spray Package includes:
Equipment
Qty
Pump and Heater
1
Assembly
TSL Bottle
1
Owner’s Manual
1
The items below were previously shipped to your dealership for previous campaign (H0F and J0M).
Equipment
90 Drill Adapter
Drill Bits
o
J0M Endoscope
Purpose
Drill Holes
Inspect
Frame
Application Area
These tools will be used to
attach the Frame Side Rail Seal.
Interior Frame Sections
MATERIALS & SUPPLIES (Locally procured by dealer):
• Wire Brush
• C-Clamp
• Bungee Cord / Strap
• Protective eyewear
• Air Coupler
• Gasket Scraper
• Dust mask
• Appropriate NIOSH approved respirator** (Follow all Federal, State, Local
Environmental, Health and Safety Requirements such as OSHA Regulations. Please
Example
of
a
refer to the SDS for details on the appropriate mask for each CRC.)
NIOSH**NOTE:
approved respirator
Refer to the SDS located in the Appendix for additional information on respirator use.
It is up to the individual dealership to ensure compliance with OSHA regulations.
If you require further assistance regarding NIOSH approved respirators, we have found 3M® to be a useful
reference/source.
3M® Technical Assistance:
1-800-243-4630
3M® Customer Service:
1-800-328-1667
3M® Web Site:
www.3m.com/occsafety
• Protective gloves
• Chemical Resistant Gloves (refer to SDS for specific type)
• Masking tape
• Duct tape
• Plastic wrap (for storage of wands, guns and wax pail)
© 2019 Toyota Motor Sales, USA
Limited Service Campaign K0D - D - Page |9
•
•
•
Shop cloth/paper towels
Garbage Bags
Paint Prep Cup (Φ 10-15cm (3.94 - 5.91 in.) for paint work. This cup will be used to check wax application.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly,
technicians performing this repair are required to currently hold at least one of the following certification
levels:
• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician
In addition to the requirements above, technicians performing this repair will also be required to take the
mandatory FTS hands-on training AND the E-Learning SCK0D prior to performing this repair.
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.
This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. Refer to the table in the Remedy section for expiration details.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
© 2019 Toyota Motor Sales, USA
L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 10
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the R.O.
Not Covered
No further action required
No
No further action required; these
vehicles can only be sprayed at
approved Toyota dealers
2. Check the TIS Vehicle Inquiry System
Covered
Is the vehicle located at a dealership approved
to spray 712-THV-T CRC?
Yes
No
Did the vehicle pass the ZKA Frame Inspection?
Yes
Verify repair type on TIS.
CRC Application
Not Required
CRC Application Required
Perform drying and cleaning process
During the drying and cleaning process was
perforation 10mm or larger found in the
locations identified in green below?
Yes
Proceed with Frame
Replacement as outlined in
the ZKA TI
No
Install the specific Frame Plugs outlined in the
Technical Instructions
Apply the 712THV-T Internal CRC to the areas
of the frame outlined in the TI
Complete online check sheet
Install remaining Frame Plugs and Frame Side
Rail Seal
© 2019 Toyota Motor Sales, USA
Campaign completed, return
the vehicle to the customer
L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 11
Op Code
K0D11A
K0D11B
K0D11C
K0D11D
K0D11E
•
•
•
•
Description
Install Frame Plugs ONLY
11-15 MY Clean Frame, Dry Frame, Apply CRC, Install
Plugs
16-17 MY Clean Frame, Dry Frame, Apply CRC, Install
Plugs
11-15 MY Clean Frame, Qualifying Perforation Found
(Frame to be replaced under CSP ZKA)
16-17 MY Clean Frame, Qualifying Perforation Found
(Frame to be replaced under CSP ZKA)
Flat Rate Hours
0.8 hrs/veh
7.4 hrs/veh
8.4 hrs/veh
4.1 hrs/veh
4.9 hrs/veh
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Rental Vehicle: Use RT sublet type for Op. Codes K0D11B/C. During the CRC application, customers’ rental
car through the Toyota Rent-A-Car (TRAC) Program is available for a maximum of 5 days at a maximum
cost of $60.00 per day. Follow the Toyota Transportation Assistance Program (TTAP) guidelines.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to
the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Materials/Supplies:
o The cost of CRC will be reimbursed per vehicle under sublet type OF.
 For 11-15 MY vehicles, $120 can be claimed per vehicle.
 For 16-17 MY vehicles, $163 can be claimed per vehicle.
o A maximum of $26/vehicle cost for preparation and application materials/supplies (masks, tape,
gloves, partitions, waste disposal, etc.) will be accepted. Use YA sublet type for Op. Codes
K0D11B/C.
This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers.
o Cincinnati Region Expiration: December 31, 2021
o Chicago Region Expiration: February 29, 2022
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2019 Toyota Motor Sales, USA
L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 12
Campaign Designation / Phase Decoder
J
0
A
Year Campaign is Launched
Repair Phase
Current Campaign Letter
for this year
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...
0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2019 Toyota Motor Sales, USA