T2238A

3/12/2020
ISX12 CM2350 MY13 Turbocharger Retroactive Payment TRP
Temporary Repair Practice
TRP Number: t2238
Revision: A
ISX12 CM2350 MY13 Turbocharger Retroactive Payment
TRP
Released Date: 10-Mar2020
Expiration Date (U.S. and
Canada): 03-Dec-2020
Expiration Date
(International): 03-Dec2020
Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace TRP 2238, dated 03-Dec-2019. This revision is to:
1. Add limits to the qualification parameters, and
2. change the expiration date to: 03-December-2020.
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.
Description
This TRP provides for retroactive coverage of customer billable repairs completed by Cummins
authorized repair locations prior to the release date of this field action. This action specifically
applies to Turbocharger replacements as result of Cummins published troubleshooting.
Note : This field action provides for retroactive coverage of repairs, including customer
billable repairs, completed by Cummins authorized repair locations prior to the release
date of this field action. Service providers should have invoice documentation of the
original repair ready to support the retroactive claim. Previous repairs are eligible for
reimbursement ONLY to the customer that paid for the previous repair. All Service
providers attempting to file claims for retroactive repairs should reference Warranty
Memo M1825 for instructions.
Note : If original repair was not completed by a Cummins authorized repair location,
the labor amount is not reimbursable. ONLY parts will be reimbursed.
Note : Retroactive Coverage has an expiration date. As indicated in Warranty Memo
#1825, retroactive claims will only be accepted for a period of one (1) year from the
original publication date, unless otherwise noted. Retroactive claims will NOT be
accepted AFTER 03 December 2020.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2022/t2238.html
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ISX12 CM2350 MY13 Turbocharger Retroactive Payment TRP
Action
In order to qualify for repair under this field action, an engine:
1. will be covered if the failure occurred within 10 years in service and 435,000 miles, and
2. must show as OPEN on QuickServe® Online for this field action, and
3. the reimbursed customer must be the customer who paid for the previous repair.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Service providers should review the original invoice to determine the total portion of the
invoice that is reimbursable.
2. Claim ONLY the total invoice turbocharger part amount and the labor required to remove and
install the turbocharger. All claims must be filed before 03-December-2020.
3. File the full calculated amount from the invoice under the Other Claimable section of the claim
and use the claim narrative to detail what amounts were included. Consolidate ALL
consumables, parts and labor and claim them as one line item in Other Claimable, titled
"CAMPAIGN SUPPLIES". Itemized labor SRTs (including admin) should NOT be claimed
against this field action. Itemized part numbers should NOT be claimed.
4. Guidanz and RapidServe™ Web claim filers, open a new claim and attach the original repair's
invoice to the claim for supporting documentation. A multi-ESN claim may also be used for
multiple requests of the same customer. All other users email the invoice to
[email protected]. Include the ESN and TRP number in the attachment name and the
subject line of the email.
Material Disposition
No parts will be removed, returned, or scrapped.
Reimbursements
Parts
There are no parts covered in this field action. Please refer to Warranty Memo#1825.
There is no labor included in this field action. Please refer to Warranty Memo#1825.
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables
Consumables are covered under this field action.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2022/t2238.html
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ISX12 CM2350 MY13 Turbocharger Retroactive Payment TRP
Claim Instructions
For Cummins Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WTHASO
Attachments
Click here to see t2238_esn-list.xlsx
(/service/english/attachments/t2238_esn-list.xlsx)
Engine Family
Fuel System
Design Application
Market Application
ISX11.9
Automotive
All
Document History
Date
Details
Document Created; 03-Dec-2019
Add limits to the qualification parameters
change the expiration date; 10-Mar-2020
Last Modified: 10-Mar-2020
https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2022/t2238.html
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