20NA057

Bulletin No.:
Service Bulletin
Date:
20-NA-057
March, 2020
INFORMATION
Subject:
Mobil Eye Exchange Program and Troubleshooting
Brand:
Model:
Chevrolet
Low Cab
Forward
(LCF) Trucks
Model Year:
VIN:
from
to
All
All
from
Involved Region or Country
North America
Additional Options (RPOs)
Equipped with RPO Y65 Mobil Eye
Bulletin Information
This bulletin outlines the procedures for using the Mobil
Eye Exchange Program. This program must be used
for any Mobil Eye repaired under warranty. This
program may also be used for Mobil Eye repairs that
are not (or no longer) under warranty. Contact Mobil
Eye directly for out of warranty pricing and payment
information.
Limited Warranty Coverage Terms & Claim
Submission
Coverage on the Mobil Eye option is 12 Months/
Unlimited Mileage from the date on which the vehicle
was first delivered (retail) or put in use
When seeking warranty reimbursement, be sure to
follow the instructions for troubleshooting and receiving
replacement parts through the exchange program. All
replacement parts must be requested using the
procedure provided in this bulletin
Mobil Eye System Troubleshooting
Please follow the procedures outlined in the applicable
Isuzu Electronic Service Information Section. Refer to
the Mobil Eye subsection of the Body, Cab, and
Accessories section in ESI for further information
Copyright 2020 General Motors LLC. All Rights Reserved.
Engine:
Transmission:
to
Exchange Procedure
1. MOBIL EYE EXCHANGE PROGRAM AND
TROUBLESHOOTING When a customer
contacts the dealership concerning a Mobil Eye
problem or issue, the dealer must first use
standard troubleshooting procedures outlined
in ESI.
2. If a Mobil Eye component appears to be faulty, the
dealer must contact the Mobil Eye Technical
Support Line as follows:
• M – F, 10:00 am to 6:00 pm eastern standard
time, use phone number 877-867-4900,
Ext: 3.
• After hours send an email to
[email protected]. This will
expedite the response.
1 When contacting Mobil Eye Technical Support
please have the following information available:
• The Dealer name, address, and Dealer Code
• The R.O. Number
• The Vehicle Identification Number (VIN)
• The vehicle delivery date
• The vehicle mileage
• The customer name and address
• The Mobil Eye serial number
• A description of the failure (what is the
error code)
• Whether the blue light is on
Page 2
March, 2020
Bulletin No.: 20-NA-057
3. When a faulty component is found, a Return of
Materials Authorization (RMA) will be issued by
Mobil Eye before shipping to Precision Fleet
Support.
Note: Do not return old unit until a Return of
Materials Authorization (RMA) is issued.
The dealer must make arrangements with the
customer to return the vehicle for replacement of
the faulty unit when the replacement unit has been
received.
4. After the replacement component is received from
Mobil Eye, notify the customer to schedule
installation of the exchange unit. A return label and
claim invoice will arrive with the replacement
component.
5. After installation of the exchange unit, pack the
faulty unit in the same manner as the exchanged
unit was received. Enclose a copy of the claim
invoice with the faulty unit.
INCORRECT and/or DAMAGED components
received by Mobil Eye will be RETURNED to the
dealer and a chargeback will be issued. The
following conditions are NOT WARRANTABLE:
• Liquid spill
• Attempted theft
• Modifications
• Tampered units
6. Using the return label provided addressed as set
forth below, return the faulty unit as outlined on the
claim invoice.
Precision Fleet Support for Warranty and Replacement
1734 Kingsley Ave Unit #7,
Orange Park, FL, 32073
PHONE No. 877-867-4900 ext. 3
If additional assistance is needed contact:
Returns at Precision Fleet Supply at 877-867-4900
ext. 3
Version
1
Modified
Released March 06, 2020
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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