NAS19.08.004_2

SERVICE ACTION H207 - HOOD LATCH AND
HOOD RELEASE CABLE RENEW
NAS19.08.004
WORKSHOP
AFTERSALES BULLETIN
USA
ISSUE 2
APRIL 1, 2020
NOTE: this bulletin updates/supersedes all previous versions. Changes are highlighted in blue
DESCRIPTION OF ISSUE
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the
customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as
'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC).
AFFECTED VEHICLE RANGE
I-PACE (X590)
Model Year: ................... 2019-2020
VIN: ................................... F60001-F79532
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer who will renew the right hood latch and hood release cable. There will be no charge
to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H207NAS, Service Action - Hood Latch And Hood Release Cable Renew, for detailed
repair instructions.
PARTS
NOTE: order only the expected percentage demand of parts as identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s)
necessary to perform repairs.
PART NUMBER
DESCRIPTION
QUANTITY
EXPECTED PERCENTAGE
DEMAND
T4K11208
Hood latch
1
100
T4K12760
Hood release cable
1
74
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the July 31, 2021, closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H207
C
DESCRIPTION
SRO
TIME
(HOURS)
PART
NUMBER
QUANTITY
VIN F60001-F74390
Hood latch and hood release cable Renew
76.16.43
0.4
T4K11208
T4K12760
1
1
Hood latch and hood release cable Renew
76.16.43
0.4
T4K11208
T4K12760
1
1
Drive in/drive out
10.10.10
0.2
-
-
99.02.019
0.3
T4K11208
1
Hood latch - Renew
99.02.019
0.3
T4K11208
1
Drive in/drive out
10.10.10
0.2
-
-
VIN F60001-F74390
H207
H207
D
E
VIN F74391-F79532
Hood latch - Renew
VIN F74391-F79532
H207
F
Normal Warranty policies and procedures apply.