2661

Ferrari North America
Technical Information
Date:
Bulletin #:
Campaign #:
Supersedes:
Section:
March 2020
2661
10
Subject: Claim Management during Pre-Delivery Inspection (PDI)
Please note that the Pre Delivery Inspection (PDI) procedures on new vehicles sent from the factory
must be performed within 48 hours of receiving them on your premises. We recommend the
inspections be done as soon as the vehicle arrives.
At the same time as the PDI is performed and any faults are detected, you must promptly report
the fault and open a separate ROL with the description “PDI Fault Info”. If the conditions for a
claim in PDI are met, you must insert the claim under cost code 12. See chapter “3.3.2 – Warranty
Claim” in the Aftersales Processes Manual for more information.
After entering all of the required information to examine the fault, the claim must be sent to the
factory. In order to promptly resolve any anomalies, the PDI must be completed as quickly as
possible and any claims should be sent in. As for other types of warranty, the claim must be sent to
the factory within 20 days of the work completion date (see the “Timings” table in chapter 5.1.1
of the Aftersales Processes Manual).
As of March 1, 2020, a new check will be added to the process of submitting a claim which
restricts the insertion of claims in PDI Warranty (cost code 12). The check allows a maximum
period of 25 days for submitting PDI Claims as of the date that the vehicle is delivered to your
dealership (average time for repair work is 5 days).
The new deadline will be added to the “Timings” table in chapter 5.1.1 of the Aftersales
Processes Manual. Any exceptions exceeding the system deadlines must be assessed by your Area
Manager.
The aim of this latest procedure is to encourage the network to check the delivery state of
vehicles as soon as they are delivered. By collecting information on these faults at the time of
delivery, this will help to intercept and adjust the quality level of the product and correctly
allocate the relative costs.
Thank you for your co-operation.
© 2020. Ferrari North America, Inc.
Technical Department
www.ferrari.com
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA.