A9120642059385_1

91 MIB2 High: MIB2 High: Reboots, CarPlay, audio issues, and various technical issues - A4, A5, A6, A7,
and Q7
91 20 64 2059385/1 April 29, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A5, A6,
A7, and Q7
2016 - 2017
All
MIB2 High
Condition
Note:
This update addresses multiple customer concerns and optimizes general system performance. This update
should be run for the customer concerns below before any other repairs are attempted.
Examples for possible customer concerns that are fixed with this software:
 MMI no audio issues.
 Infotainment system reboots while driving.
 myAudi PIN is not accepted.
 Google Earth maps inoperable.
 Subwoofer settings not available.
 Ringtone inoperable.
 Settings change by themselves.
 myAudi navigation destinations are not received.
 Presets being lost.
 Missing translations.
 CarPlay/Android Auto display problems.
 CD Playback position gets lost.
Technical Background
Collection of software optimizations.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
New infotainment cluster 10 update addressed the condition.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2047576: 91 MIB2 High Software Update Instructions (PR Code 7UG).
2. Update the infotainment system using the SVM action code as listed in the table below, if necessary:
Vehicle
SD Creator Part number
SVM code
A6/A7
4M0906961DC
MHI2US3341
A4/A5/Q7
4M0906961ED
MHI2US3347
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for DTCs)
0151 0000
As per TSB#
2047576
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2059385/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Model
SD Card
Quantity
A6/A7
4M0906961DC
01 (Shop tool)
A4/A5/Q7
4M0906961ED
01 (Shop tool)
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2047576, 91 MIB2 High Software Update Instructions (PR Code 7UG).
All part and service references provided in this TSB (2059385) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.