PC731 2016-17 TI

CAMPAIGN
BULLETIN
EMISSION RECALL
On-Board Diagnostic (OBD) Electronic Control Unit (ECU)
Voluntary Emission Recall Campaign
Reference: PC731
Date: April 7, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
Dealer
Principal,
Sales,
Service to
& Parts
IMPORTANT: ItAttention:
is a violation
of Federal
law
for retailers
sell orManagers
deliver vehicles in
their inventory covered by this notification until the campaign action is performed.
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
MY2016-17 Titan Diesel (A61D)
27,085
NA
April 7, 2020
YES
***** Campaign Summary *****
Nissan is conducting a Voluntary Emissions Recall Campaign on 27,085 certain MY2016-17 Titan
Diesel vehicles identified in Service Comm to inspect and, if necessary, reprogram the Electronic
Control Unit (ECU) with countermeasure software.
Nissan has determined that the subject vehicles were manufactured with an On-Board Diagnostic
(OBD) calibration that may not allow the exhaust gas sensor monitors to run as intended. If an
affected vehicle is not repaired, the exhaust gas sensor monitors may not run as frequently as
required by regulation to determine if the sensor is performing as intended. This issue has no effect
on vehicle safety, fuel economy, drivability, or performance.
***** What Dealers Should Do****
1. Verify campaign applicability using Service Comm or DBS National Service History – Open
Campaign I.D. PC731.
2. Dealers should use NTB20-030 to correct any vehicles subject to this campaign.
3. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
The software for this reprogram is available on ASIST. No other parts are
necessary.
Special
Tool
CONSULT III
Repair

Owner
Notification
Nissan will begin sending notifications to owners of all potentially affected
vehicles in April 2020 via U.S. Mail.
NTB20-030
CAMPAIGN ID: PC731 | Original Document
**** Dealer Responsibility ****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary emissions recall campaign, which for any reason enters the service
department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part
of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer
for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
Yes.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
What is the reason for this emission recall?
A.
Nissan has determined that the subject vehicles were manufactured with an On-Board
Diagnostic (OBD) calibration that may not allow the exhaust gas sensor monitors to run as
intended.
Q.
What is the possible effect of the condition?
A.
If an affected vehicle is not repaired, the exhaust gas sensor monitors may not run as
frequently as required by regulation to determine if the sensor is performing as intended.
This issue has no effect on vehicle safety, fuel economy, drivability, or performance.
Q.
What will be the corrective action?
A.
Dealers will inspect and, if necessary, reprogram the Electronic Control Unit (ECU) with
countermeasure software.
Q.
How long will the corrective action take?
A.
The remedy should take approximately one (1) hour to complete. The dealer may require the
vehicle for a longer period of time based upon the dealer’s work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin sending notifications to owners of all potentially affected vehicles in April
CAMPAIGN ID: PC731 | Original Document
2020 via U.S. Mail.
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and an engine
control module needs to be ordered, rental is available upon customer request.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required. Please refer to WBP19-017 for additional information on application of rental
reimbursement.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the recall campaign.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
What model year vehicles are involved?
A.
Certain MY2016-17 Titan Diesel (A61D) vehicles manufactured in Canton, MS between
August 7, 2015 and October 3, 2017 are affected.
Revision History:
Date
April 7, 2020
Announcement
Voluntary Emission Recall Campaign
Purpose
New campaign announcement
CAMPAIGN ID: PC731 | Original Document