APaS05022020904
Service Bulletin Details
Public Details for: APaS05022020904
Dealer message - american honda motor co., inc. (ahm) is investigating certain 2019-2020 odysseys with a customer complaint of a noise while going over bumps or uneven road surfaces. The noise can be described as clunk, knock, click, or rat
Models from 2020
2020 HONDA ODYSSEY |
Models from 2019
2019 HONDA ODYSSEY |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 05 From Parts and Service Division Subject Request for Parts: 2019-2020 Odyssey Front Damper Noise 02 2020 Expires on 05 15 2020 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Research & Support Group Request for Parts: 2019-2020 Odyssey Front Damper Noise This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Odysseys with a customer complaint of a noise while going over bumps or uneven road surfaces. The noise can be described as clunk, knock, click, or rattle. In addition, a creaking noise may be heard while turning. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate the issue. 2. Vehicle has not been in a collision. 3. No repair has been attempted for this issue. Action Required If a vehicle matching the description above comes into your dealership, please e-mail Technical Research & Support (TRS) at [email protected]. TRS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1