S1823000048

STAR ONLINE PUBLICATION
Case Number: S1823000048
Release Date:
03/04/2020
Symptom/Vehicle Issue: Creaking Noise From Front Of Vehicle With Body Flex
Discussion:
Inspect all under body skid plates and protection covers for contact to chassis items.
Look for wear contact marks or rubbing signs (polished surfaces). Besides visual
inspection, a second method of isolating potential noises is to insert a piece of paper
between the skid plate and chassis item. Then duplicate the driving condition. If the
noise improves with paper inserted, place Mylar tape such as MoPar 68279699aa or
equivalent between the skid plate and the front cradle (orange circle). If Mylar is not an
option, create clearance with tools as required. Then test drive to confirm the condition
is resolved.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017